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“Good clean place. Two minutes to downtown yet none of the traffice”

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BEST WESTERN PLUS Peppertree Airport Inn
Ranked #12 of 46 Hotels in Spokane
Certificate of Excellence
Calgary, Alberta, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good clean place. Two minutes to downtown yet none of the traffice”
5 of 5 bubbles Reviewed January 21, 2013

Really liked staying here on our way through town. It took only a few minutes to get downtown from there the rooms were really comfortable and I slept well! Longhorn BBQ place is around the corner I would also recommend going there to eat.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marty889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 25, 2013
Thank you for your review. We are very close to downtown and I am glad you enjoyed our hotel. I also enjoy the Longhorn BBQ, it is excellent. We look forward to you staying with us in the future. Thank you again for your review.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
    345
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    89
    51
    32
See reviews for
245
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Riondel, Canada
1 review
5 of 5 bubbles Reviewed January 17, 2013

My hats off to this Airport Inn. They were there for us when we needed a room and help with our car.Thank You! from Tom and Jill. We will always be back to stay and fly out of Spokane to Mexico and stay there. Don,t believe everything you see and hear on TV about USA best neighbors Canada has. Don,t overlook this place to stay at.

Room Tip: Don,t overlook this place to stay at
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miccmacc_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 20, 2013
Thank you for taking the time to write us a review. I am so glad you were able to utilize our park and fly package. We can't wait for you to stay with us again and see our renovations and upgrades.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kootenay Rockies, Canada
Level Contributor
242 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
1 of 5 bubbles Reviewed January 13, 2013

We have been loyal Best Western guests since 2006 and have had mostly good experiences.

I booked a pet-friendly room at this BW Hotel in Spokane, WA.
At check-in the room we were given appeared to be a 'storage room': mattresses were stacked against the walls, furniture stacked and even the bathroom was stored full of blankets, pillows etc.
The front desk explained they were going through a renovation and gave us keys to another room.

The room was a nice size, however the bath tub still had multiple strands of hair stuck to the wall. The pillowcases on BOTH beds were stained with mascara and one had a very ugly looking unidentifiable stain on it. They were are all very wrinkled as well. The blankets on BOTH beds had bodily fluids in multiple area's. How housekeeping could have missed these obvious red stains on the white blankets is a mystery to me. I have never come across this kind of thing in any hotel before. When we called the front desk we were told "it is very busy, you will have to wait", and someone came later to collect the dirty bedding and replaced it with clean pillow cases and blankets. No apology was offered, only comments about "communication with the housekeeping staff is not always smooth" !! I did not ask for any discount and none was offered. I was very surprised by the staff's indifferent and "don't care" attitude. I would strongly discourage anyone from staying at this property until they get "their ducks in a row"

Beds: very comfortable !

Room Tip: don't book on the main floor, make sure the room has been cleaned before you unpack your luggage...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank garden-witch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 16, 2013
Thank you for the review of our hotel. I apologize for the error on our part in the first room you were given. As for the other issues that is not our usual standard and it will be addressed immediately. We look forward to you staying with us again so you can see our exciting new renovations of the exterior and lobby of our hotel. I again apologize for any inconveniences. Please feel free to contact me directly if there is anything I can do for you.

Megan Morgan
Asst. General Manager
asstmgrspokane@peppertreeinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed January 10, 2013

Guest parking is an issue as there seemed to be very little room for guests due in part to the Denny's Restaurant beside the hotel. The front desk staff was friendly and knowledgeable about the area. The rooms were comfortable though the bathroom seemed to need a good scrubbing, not so much dirty as grubby (corners of shower and along silicone). I would skip the breakfast as it was unappetizing at best. On the up side, the beds were comfortable and though located very close to the hwy and airport there seemed to little noise. I would certainly choose to stay here if flying out of Spokane Airport but probably chose another spot if in the area for any other reason.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCHockeymama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 11, 2013
Thank you for your review of our hotel. We are doing a full remodel on our property and that should clear up much of the parking issues we were having earlier in the winter. Thank you for the comments about our breakfast it gives me an opportunity to look at it a little bit different and maybe find some new ideas. We hope you will stay with us again.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumner, Washington
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 3, 2013

Received a pretty lame welcome upon arrival (didn't get his name). Parking was horrible...they have a "park n' fly" service, basically all of the close parking is taken by vacant cars with owners off traveling somewhere else. Ordinarily not a big deal, but parking lot was full of snow and ice...didn't really appreciate the extra hike with all of our luggage. Food was the usual. The room itself seemed fine/clean. The pool/hot tub is located in a tiny concrete cave...the hot tub didn't seem very hot at all, and the pool was freezing (our kids refused to go in...and they never do that). Front desk claimed everything "is set to where it's supposed to be." Really, the only nice memory of this stay was meeting the front desk manager "Megan," and unfortunately that was at checkout. She was very professional and polished...probably belongs somewhere more like the Davenport.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 6, 2013
Thank you for taking the time to review our hotel. I apologize for all inconveniences during your stay. We are in the midst of a remodel and this will hopefully fix any issues. I appreciate the compliment and I hope you will give us another chance to show you exceptional hospitality. Please contact me directly if you want to stay here again or have any further questions.

Megan Morgan
Asst. General Manager
asstmgrspokane@peppertreeinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
starbuck, washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 2, 2013

The front desk employees were very friendly, but the breakfast employee was not so friendly. He probably dealt with a lot of complaints because the food was discusting. The powdered eggs were watery or burnt and we weren't even sure what some of the other food items were.
The swimming pool and sauna were nice but small. Kids splashing in the pool got me wet in the spa. The room was small but our biggest complaint was the smell. When we turned on the heater, it smelled like urine. There was a strange smell in the hall ways as well. The beds were not so comfortable and squeaky when someone turned over.

Stayed December 2012, traveled with family
Helpful?
Thank MARTIN E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, January 3, 2013
Thank you for taking time write a review of our hotel. Thank you for the suggestions to our breakfast as we are always looking for ways to improve. Thank you for the compliments to our staff as well. We hope to see you again.

Megan Morgan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
Level Contributor
192 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

Room was clean and spacious- had obviously been renovated in the last year or so. The hallways and elevator needed cleaning, but we were there at Thanksgiving and the hotel might have been short-staffed due to the holiday. Front desk staff was very good and gave us helpful information about shopping. Breakfast was excellent - all the usual items plus the makings for breakfast burritos and ham eggersand biscuits and gravy, a nice change. A Denny's Restaurant beside the hotel was convenient. Location was the best thing for us. It is close to the airport with shuttle service and just off the freeway so everything was easily accessible.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty668988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review, December 22, 2012
Thank you for writing a review of our property. I am glad you were able to use our shuttle to the airport. Thank you for the comments about our breakfast. Also it is always nice to hear our front desk staff is doing a good job. Thank you again and we hope to see you on your next visit to Spokane.

Megan Morgan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peppertree Airport Inn

Property: BEST WESTERN PLUS Peppertree Airport Inn
Address: 3711 S Geiger Boulevard, Spokane, WA 99224-5416
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Spokane
#9 Family Hotel in Spokane
#10 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Peppertree Airport Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more   less 
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Also Known As:
Best Western Plus Peppertree Airport Hotel Spokane
Best Western Spokane
Spokane Best Western

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