I cancelled my reservation at this hotel before staying because the customer service was so terrible, I didn't want to go near the place.
I phoned for a quote on one night's stay, parking while out of the country, and another night's stay at the conclusion. The first time I was quoted in the mid $200s.
After phoning around, this was a decent rate so I phoned back to book. This time I was quoted in the low $200s and I specifically confirmed that this price included parking. So I booked and asked for an email confirmation.
A day later, I hadn't received anything, so I sent an email politely asking for the confirmation. After a week it still hadn't arrived so I phoned again.
At this time I was quoted a completely different price - actually in the low $300s.
At no point were the customer service representatives prepared to honour a lower price.
So I cancelled and booked at the Holiday Inn, where the price was higher than the Best Western's lowest quote, but lower than their highest quote, and was at least consistent. I received a confirmation within 5 minutes of booking.
- Official Description (provided by the hotel):
- The Best Western Peppertree Airport Inn is conveniently located in Spokane, Washington just minutes away from Spokane International Airport and only 5 miles from downtown Spokane. Among other Spokane hotels, we offer comfortable accommodations with a complimentary breakfast buffet. With many exciting local attractions, great restaurants, and recreational activities just minutes away from our comfortable Spokane hotel, you will enjoy our convenient location. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Best Western, Booking.com, Hotels.com, Hotwire, Travelocity, HotelsforEveryone, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Best Western Plus Peppertree Airport Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Peppertree Airport Hotel Spokane
- Best Western Spokane
- Spokane Best Western