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“My family had nothing but praise for Spokane's Madison Inn” 5 of 5 bubbles
Review of The Madison Inn by Riversage

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The Madison Inn by Riversage
Ranked #22 of 46 Hotels in Spokane
Certificate of Excellence
A TripAdvisor Member
“My family had nothing but praise for Spokane's Madison Inn”
5 of 5 bubbles Reviewed June 18, 2006

Recently my husband retired with a grand gathering of friends, colleagues and family attending from all over the United States. We chose to put some of our family members up at Spokane's Madison Inn. They were so pleased with their accomodations and the professional, friendly staff that was available to them. One of my sisters told me to tell anyone who comes to Spokane that the Madison Inn is wonderful, clean, friendly and very professional. They commented on the Madison's proximity to downtown and to us and just how perfect it was for getting whereever they needed to go. They absolutely loved their stay and I know they will be back! Thank you to the awesome staff at the Madison Inn.

  • Stayed June 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
21 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    74
    79
    28
    8
    5
See reviews for
75
44
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Seattle
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 bubbles Reviewed June 13, 2006

Since finding the posting “One Frustrating Experience” on Trip Advisor, the Manager of the Madison has been in contact with my husband, the company my husband works for as well as me. He has done the following to rectify the situation:

1.Offered a “Free” night stay so we can reassess his hotel. (which we have declined)
2.Refunded the $12.00 charge .
3. Assured me that he has addressed the root cause of the problems we experiencced.
4.Everything in his power to get me to remove the original review of his hotel from Trip Advisor.

I have assured him that in the future I will give him another try and if I find a favorable review is in order I will gladly write one. However this whole experience has taught me a valuable lesson and that is: “Don’t assume that because a hotel room is in a certain condition when you check in that the front desk or management knows. Advise them ASAP regarding anything that is broken, out or order or doesn’t work just right, because if you don’t you just might get charged.”

  • Stayed May 2006, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank MoBayGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed January 26, 2005

I have a daughter at Gonzaga University, and needed a room graduation/moveout weekend. It took me a while to find one, as the Madison is pretty far down in web listings. I doubt if I will ever stay anywhere else in Spokane. VERY Quiet. VERY Clean. VERY reasonable. Not too far from campus, but too far to walk. Large rooms, and all of them have small fridges and microwaves. Staff is VERY kind and able. Although breakfast was only OK, there has been free popcorn after 3:00. However... you need to know that the Madison is affiliated with the hospital across the street, and many of the guests are supporting family with illnesses. It can make for interesting elevator rides... the Madison is also tricky to drive in and out of until you do it a few times; Rockwood is one-way, and there was some construction around the hospital. I was concerned about sirens, etc, but haven't been bothered by noise in two three-day stays now.

  • Stayed August 2004, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
29 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Madison Inn by Riversage

Property: The Madison Inn by Riversage
Address: 15 W Rockwood Blvd, Spokane, WA 99204-2311 (Formerly The Madison Inn by Riverstone)
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Spokane
#12 Business Hotel in Spokane
#14 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Madison Inn by Riversage 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Madison Inn by Riversage - Spokane WA Clean, Quiet, Friendly, Affordable Lodging, Situated Next to Providence Sacred Heart Medical Center and Children's Hospital, Close to Restaurants, Downtown and Entertainment Venues, Free Hot Breakfast, Pet Friendly, Microwaves & Refrigerators (Available), Irons & Board, Hair Driers, Individually controlled HVAC, Free Wi-Fi, Completely Non-Smoking Facility, Room service meals available from the hospital, delivered to the patient's hotel room, for a charge. Exceptional Value and Comfort. ... more   less 
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Also Known As:
The Madison Inn By Riverstone Hotel Spokane
Madison Hotel Spokane
The Madison Hotel By Riverstone

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