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“Beyond our expectations....”

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The Madison Inn by Riversage
Ranked #22 of 46 Hotels in Spokane
Certificate of Excellence
High River, Alberta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Beyond our expectations....”
Reviewed July 19, 2009

As the title conveys this establishment was one of the nicest properties (relative to price paid per night) we have EVER had the pleasure of staying in.
Open the door to an immaculately kept room (slight issue with the pungent odor from the recently installed carpet) stocked full with everything one requires to remain comfortable.
The night desk staff (3 - 11 pm) were exemplary...so outgoing and friendly !!!!!
Any and all travellers who care about comfort , convienience to any/all downtown attractions and being treated like you are TRULY a welcomed guest should make this their next place to stay.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shrimpsalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    75
    80
    30
    8
    5
See reviews for
77
45
21
31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Calgary
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 27, 2009

Stayed at the Madison enroute to the Oregon Coast and again on the return trip . The hotel is clean and comfortable and the service we received was excellent . I will always stay at the Madison if I am in the area and in need of a hotel .

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 27, 2009

My husband and I have stayed at the Madison so many times and each and every time we stay there we know we will be back. We are treated like old friends by now and the staff is just so welcoming, the rooms are so comfortable and the whole experience is always the best. The last time we went we brought along another couple and the staff made sure that our rooms were just what we requested. Our friends were just thrilled with the Madison as well. They couldn't believe the comfort for the price! And the popcorn! It smells so good at 3pm every afternoon!

It's so convenient to some very beautiful areas of Spokane that many don't know about and the downtown area is less than a 5 minute drive away.

The Madison will always be our first choice for a nice, relaxing place to stay in Spokane.

When we happen to bring our dog along they treat him like an old friend too! Thanks to everyone at the Madison for all that you do to make people feel welcome, safe and taken care of!

Lainie

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lainie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pomeroy, WA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 27, 2009

What a pleasure to have such an accommodating staff!! The rooms are a great value and so very convenient to the hospital - an easy one block walk. Ample parking, just the right breakfast (not too heavy) and very quiet. I would stay here again even if I didn't have someone in the hospital. It may be geared a little more to we "older folks" as there is not pool, but I found it to be just what I needed.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mustang606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saginaw
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 13, 2009

This is an interesting hotel that would be great for certain needs. I tried to book a room through their website and they don't have online booking. When I called though, I had great customer service and was given a much better rate than I had found through third-party sites. Strangely though the clerk couldn't email me a receipt (for our bookkeeper) and had to fax it.
The location is right across from the hospital and makes the hotel feel a little like a retirement center. If you were staying by a loved one, it would be fine.
For a business traveler, there were few amenities. It didn't meet my expectations but it was a good price. For someone whose first concern is price and cleanliness, it is a good place.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eireannlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIManager, General Manager at The Madison Inn by Riversage, responded to this review, March 20, 2009
As the General Manager of The Madison Inn, I am puzzled by this review. We provide tremendous value and amenities for our guests regardless of their reason for visit. And I am stunned that eireannlass’ did not mention to us during her stay that we were not meeting her expectations. Guest service is crucial to us and we would have immediately addressed her concerns had we been given the opportunity.

We do not overstate our amenities on our website. We have many business travelers that truly appreciate the amenities that we offer including free wireless and wired DIA internet access (the fastest speed available at this time at 1.5Mbp). With our business traveler in mind, we provide in-room coffee, irons and iron boards, fridges, microwaves, hairdryers and recliners in every room. With continental breakfast, 24 hour tea and gourmet coffee, (custom blended for us by a local roaster), and a fitness room with brand new, state of the art equipment, I feel that we offer many of the amenities that any high-end business class hotel might offer, and at half the price – which saves companies and individuals hard earned dollars in these tough economic times. With fresh popped popcorn every night, free parking and Hospitality Partners (Restaurants and businesses that share our commitment to excellent service, product and value that also extend discounts to our guests), we even offer things that other hotels do not.

I am thankful that she acknowledges that our rates are much better when reservations are made directly with us. By making reservations directly with the hotel, we avoid internet booking fees and commissions. We extend this savings on to our guests that book directly with us. It is our greatest pleasure to provide over the top customer service, trying to anticipate every need and overcoming any challenge that might present itself – i.e. faxing a confirmation rather than e-mailing. We pridefully provide one to one service with our guests and see each or them as individuals with unique needs.

We take Trip Advisor reviews very seriously, and respond directly to each contributor. As of today, I have not heard from eireannlass to see what we could have done differently to meet her expectations. I invite eireannlass to contact me directly so that I may address her concerns and get a better idea of how we failed to meet her expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Issaquah, Washington
Level Contributor
161 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed December 8, 2008

We've stayed at this hotel a number of times (sometimes with our dog) while visiting my mother in a nearby skilled nursing facility. The value for the price is excellent. The rooms have all been clean, well-equipped, and adequate in size--and all of them have had a comfortable chair for reading (not to be taken for granted!). We have yet to encounter any staff member who was less than courteous, efficient, & helpful. They know what they're doing & try to do their jobs right. (A nice contrast to many other places where the staff appear to resent the intrusion of guests.) The continental breakfast isn't bountiful, but it's quite adequate for starting the day. And there are newspapers available in the breakfast room.

  • Liked — Value & convenient location
  • Disliked — Nothing
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TriRidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodetripper
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 6, 2008

We were just passing through and needed a nice inexpensive hotel. This one fit the bill. It is quiet and in a quiet part of town, but also near downtown and the freeway. It suited us perfectly!

Stayed August 2008
Helpful?
3 Thank rodetripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Madison Inn by Riversage

Property: The Madison Inn by Riversage
Address: 15 W Rockwood Blvd, Spokane, WA 99204-2311 (Formerly The Madison Inn by Riverstone)
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Spokane
#12 Business Hotel in Spokane
#14 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Madison Inn by Riversage 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Madison Inn by Riversage - Spokane WA Clean, Quiet, Friendly, Affordable Lodging, Situated Next to Providence Sacred Heart Medical Center and Children's Hospital, Close to Restaurants, Downtown and Entertainment Venues, Free Hot Breakfast, Pet Friendly, Microwaves & Refrigerators (Available), Irons & Board, Hair Driers, Individually controlled HVAC, Free Wi-Fi, Completely Non-Smoking Facility, Room service meals available from the hospital, delivered to the patient's hotel room, for a charge. Exceptional Value and Comfort. ... more   less 
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Also Known As:
The Madison Inn By Riverstone Hotel Spokane
Madison Hotel Spokane
The Madison Hotel By Riverstone

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