We stayed here two nights. The room was great: spacious and clean. The front staff who checked us in was so indifferent as if he was doing us a favor by letting us stay there. He didn't offer any information as to the amenities and only curtly answered questions when asked.
The icing on the indifference cake came on our last evening when we decided to go for a late quick supper at the Bistro. Walked in and sat down for 15 minutes. The server saw us several times and didn't even make an effort to say "I'll be with you soon". We walked out. Told front staff about it, first girl didn't even say a word to us. Second guy told us, "oh yeah, they're really busy down there!" There were TWO tables altogether when we were there. Here is a tip: just say that you're sorry and you'll make an effort to remedy it. Don't give excuses that are untrue to the customer. That just gets the customer more annoyed.
There are lots of other choices, I wouldn't stay here again.
- Official Description (provided by the hotel):
- Exceptional has never been so affordable! Overlooking the Spokane River, you’ll enjoy easy access to Downtown Spokane and River Front Park. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa, Sauna, Steam Room & Fitness Center. ... more less
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- Also Known As:
- Oxford Suites Downtown Spokane Hotel Spokane
- Oxford Hotel Downtown Spokane