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“over rated” 3 of 5 bubbles
Review of Oxford Suites Downtown Spokane

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Oxford Suites Downtown Spokane
Ranked #3 of 46 Hotels in Spokane
Certificate of Excellence
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“over rated”
3 of 5 bubbles Reviewed January 23, 2013

My first stay at this hotel. I felt the reviews and reccomendations are over rated for this hotel. I think it is a bit in need of some updating in the rooms. My check in was delayed as I was listed under a male name, not even close to my name, had to go to my car (it was a very cold night) to get my confirmation information. The breakfast bar was good but have had better. Children said the hot tub was too small for the number of guests, however there was several hockey teams staying there. Probably will stay at my usual hotels in the area. But glad I tried, could have had better or equal for less price. Also charge for toothbrush!!!

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bettydaviseyes1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,093 reviews from our community

Traveler rating
    688
    296
    73
    27
    9
See reviews for
402
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219
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
libby
1 review
5 of 5 bubbles Reviewed January 22, 2013

From the pleasant (and patient) front desk, to the absolurely wonderful schuttle service, to the good breakfast - all this and impeccably clean rooms, we had a most enjoyable stay.
Very convenient to downtown and North area schools, shopping etc. HIGHLY RECCOMENDED

Room Tip: Higher floor was very quiet Front desk/reservations clerks were very helpful-visit with them if you...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melanie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 19, 2013

I decided to stay at the Oxford Suites on a trip with my girlfriend and mother to visit the WSU Spokane Campus. The hotel advertises a 24 hour convenience store, so my girlfriend and I went down to the lobby at around 10:30 PM to buy a bottle of water. When we walked out of the elevator, we were met by an irate concierge, Devon. He informed my girlfriend and me (both of us are 22 years old) to return to our rooms immediately because the convenience store was closed. He told us that all children need to be in their rooms unless accompanied by an adult. I tried to explain to him that I was, contrary to his immediate assessment, a legal adult. He rolled his eyes and told me that I need to get back to my room. When I replied that I couldn't believe this was how I, a paying customer, was being treated, he told me "if you don't like it, then you can leave." Well thanks, Devon. We are leaving. And contacting your supervisor. To make matters worse, Devon continued to disrespect my family when he spoke to my mother in a short and condescending manner. He tried to justify his unacceptable behavior by stating that he has seen my girlfriend and me walking around, which is apparently a crime at the Oxford Penitentiary, er I mean Oxford Suites. He refused to apologize to any of us. This sort of behavior has no place in the hospitality industry, and I sincerely hope that my family and I are the last customers Devon has a chance to disrespect.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Carl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternTrvlr, Manager at Oxford Suites Downtown Spokane, responded to this review, February 4, 2013
Thank you for taking the time to share your experience with us. Our General Manager, Tim Peterson, has attempted to contact your mother to offer our apologies in person. Please ask her to call Tim, at her earliest convenience, at 800.774.1877. We want each of our guests to feel welcomed and clearly, we did not do so in this situation. Thank you, again, for the feedback and for choosing Oxford Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 9, 2013 via mobile

I've been here for a few days and it is an awesome place to stay. The room itself is perfect with a view of the river. Every Night they give you vouchers for free drinks at their bar that serves food as well as free appetizer I think. I'm glad I am calling this place home for two weeks!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alfredo227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, Kansas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

We arrived very late at night on the Amtrak train and were quickly checked in. Our room was large and clean. We pulled the solid curtain shut and went to sleep. In the morning we enjoyed the free breakfast and good coffee. During our stay, we used the self laundry room several times which was wonderful and we bought our detergent in the lobby shop. The location is fabulous and we walked downtown several times and to a basketball game at Gonzaga. The hotel is right on the river and the walking paths. It was truly a home away from home.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

Another great stay! Great customer service, clean rooms, good food. Love the shuttle service. Only downside was the large group of hockey players.......added quite a bit of noise and chaos to the hallways and the pool which was overwhelming for our small children. They did quiet down at night and we were able to sleep well.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmer, Alaska
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed December 9, 2012

Clean rooms, pleasant staff, bouncy, booming floors with kids running the halls at all hours...So don't plan on sleeping in at this place. Seems to cater to the sports-crazed set and the hockey moms taking their kids on tour.

Room Tip: We were on the 2nd floor, but you could hear everything on the floor above and below us.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oxford Suites Downtown Spokane

Property: Oxford Suites Downtown Spokane
Address: 115 W North River Dr, Spokane, WA 99201-2253
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Spokane
#3 Business Hotel in Spokane
#4 Family Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oxford Suites Downtown Spokane 3*
Number of rooms: 125
Official Description (provided by the hotel):
Exceptional has never been so affordable! Overlooking the Spokane River, you’ll enjoy easy access to Downtown Spokane and River Front Park. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa, Sauna, Steam Room & Fitness Center. ... more   less 
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Also Known As:
Oxford Suites Downtown Spokane Hotel Spokane
Oxford Hotel Downtown Spokane

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