I decided to stay at the Oxford Suites on a trip with my girlfriend and mother to visit the WSU Spokane Campus. The hotel advertises a 24 hour convenience store, so my girlfriend and I went down to the lobby at around 10:30 PM to buy a bottle of water. When we walked out of the elevator, we were met by an irate concierge, Devon. He informed my girlfriend and me (both of us are 22 years old) to return to our rooms immediately because the convenience store was closed. He told us that all children need to be in their rooms unless accompanied by an adult. I tried to explain to him that I was, contrary to his immediate assessment, a legal adult. He rolled his eyes and told me that I need to get back to my room. When I replied that I couldn't believe this was how I, a paying customer, was being treated, he told me "if you don't like it, then you can leave." Well thanks, Devon. We are leaving. And contacting your supervisor. To make matters worse, Devon continued to disrespect my family when he spoke to my mother in a short and condescending manner. He tried to justify his unacceptable behavior by stating that he has seen my girlfriend and me walking around, which is apparently a crime at the Oxford Penitentiary, er I mean Oxford Suites. He refused to apologize to any of us. This sort of behavior has no place in the hospitality industry, and I sincerely hope that my family and I are the last customers Devon has a chance to disrespect.
- Official Description (provided by the hotel):
- Exceptional has never been so affordable! Overlooking the Spokane River, you’ll enjoy easy access to Downtown Spokane and River Front Park. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa, Sauna, Steam Room & Fitness Center. ... more less
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- Also Known As:
- Oxford Suites Downtown Spokane Hotel Spokane
- Oxford Hotel Downtown Spokane