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“Leisure trip to Spokane”

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Hotel RL by Red Lion Spokane at the Park
Ranked #29 of 46 Hotels in Spokane
GreenLeadersSilver level
Reviewed April 19, 2014

Very good location with walking trails to Riverside Park and downtown a short distance away. Parking space was ample and secure. Nice room with a view of the river and park on the 9th floor. The room was pleasant but could have used an easy chair to relax in rather than a padded office chair. Otherwise, a very nice stay.

  • Stayed: April 2014, traveled solo
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Review collected in partnership with Red Lion Hotels
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 24, 2014

Thank you for the great comments! We hope to welcome you back in the near future.

Regards,

Brent A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,010 - 1,016 of 1,671 reviews

Reviewed April 17, 2014

At check in service was poor. Sent to a dirty room (uncleaned) and then has to go back down from the 10th floor to the lobby to get new room. After dinner, key no longer worked and has to go downstairs again. No mattress pad and dried "stuff" poking through sheet.

  • Stayed: April 2014
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Thank kimmee92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 19, 2014

We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the cleanliness in your guest room and we will certainly address your concerns with our housekeeping staff.
Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future!


Regards,

Brent A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

SAVE YOURSELF THE $130 AND GO STAY SOMEWHERE ELSE. I know I will.

Don’t you just love it when the front desk encourages you to stay in your room and gladly offers to take something up to your room AND no one ever shows up? Well, they do that here.. Save yourself the anger and time and go get it yourself.

Don’t you also love when staff says they will “take care” of something and then doesn’t do it? Yep, they do that here too.. I was offered the complimentary shuttle, and was told it needed to be scheduled (which I did). Fast forward 3 hours and I was ready to return to the hotel. I was downtown, mind you and only about 1.5 miles away (it was dark and I wasn’t going to walk back through a park). I called the staff to let them know I was ready, they took my info down and said it would be a 20 minute wait. No biggie, I waited. 30 minutes later I called again to see what was the hold up. The new front desk person had no record of my call etc. so I was told it would be another 15. Called back again and was told the same thing!! 3 CALLS AND 1 HOUR LATER, they finally showed up.

Lastly, don’t you love to realize you left something in the room and never have it returned?
Yep, they do this too!! You’ll love this place if you want to leave feeling disappointed and deprived.

Old and Overpriced…Mediocre rooms, unreliable and inattentive front desk staff. Check in was fine and everyone seems friendly enough. Better hope you don’t need anything from the staff however, because that’s when you’ll realize just how careless they all are.

  • Stayed: April 2014, traveled on business
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Thank Nena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 21, 2014

Thank you for submitting this review of your recent stay with us. I greatly apologize for the inconveniences you experienced, as they do not represent our passion for service and caring for guest needs. We aim to provide a positive and relaxing atmosphere every time. Hearing about an experience such as yours pushes us to improve and address these issues immediately. We will train the Front Desk staff on the specific concerns you raised, so we can better serve you in the future. We sincerely hope you'll try us again, so we can prove our ability to deliver the high-caliber service you deserve!

Regards,
Brent A.

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Reviewed April 16, 2014

This is the third conference we have had at this facility. It was great. We have over 300 people in attendance and all of the catering was great. Rooms are awesome and I love the club points that we accumulated. Hope to go back...People from out of town love the location and the access to Riverfront park and downtown. we had a few issues in the cafe when we all decided to have lunch there.

Room Tip: get a view to the river....it is gorgeous.
  • Stayed: April 2014, traveled on business
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Thank erlsm13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 17, 2014

Thank you for your comments! We are delighted that you enjoyed your conference here with us. As you stated, our location is ideal to all attractions and activites and is just a stone throw away. We hope to welcome you back in the near future.

Regards,

Brent A.

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Reviewed April 14, 2014

We enjoyed great service by all staff, the room service was super, the river view was spectacular, the bed VERY comfortable, and the hotel was appropriately quiet, even with an influx of kid-athletes! We will stay here every trip to Spokane!!

  • Stayed: April 2014, traveled on business
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1  Thank Kalena621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 17, 2014

Thank you for your kind response! I am truly happy you found our beds to be comfortable during your stay. Thank you so very much for choosing us while in Spokane. We hope to welcome you back during future visits.

Regards,

Brent A.

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Reviewed April 14, 2014

we have stayed here before, but our room on the 6th. floor was wonderful. It was quiet, nice balcony with chairs, microwave and refrigerator a great plus. We were in town for a wrestling tournament and the location was perfect for this. Enjoying the Riverside park was an added bonus let alone the location for the down town stores and restaurants. A great place to stay

  • Stayed: April 2014, traveled with family
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1  Thank babs19482014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 17, 2014

Thank you for the great comments! I am pleased you found our amenities to your liking during your stay. We hope to welcome you back soon!

Warm Regards,

Brent A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014 via mobile

So nice to be greeted with a smile. Briana checked us in to a beautiful river view King suite, very nice. This was the perfect location for weekend getaway. Thanks to all of the Red Lion staff for the great stay.

Stayed: April 2014, traveled as a couple
1  Thank oldscottydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded April 17, 2014

Thank you for the positive comments regarding your recent stay. I am pleased that you had a great interaction with all of our staff during your stay. We hope to welcome you back in the near future.

Regards,

Brent A.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel RL by Red Lion Spokane at the Park

Address: 303 W. North River Drive, Spokane, WA 99201-2255
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Spokane
#14 Business Hotel in Spokane
Price Range: $120 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel RL by Red Lion Spokane at the Park 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
Explore Spokane as a local. Hotel RL by Red Lion Spokane at the Park, located on the banks of the Spokane River, is your key to downtown Spokane. Our new modern guest rooms and suites lie steps away from Riverfront Park and local attractions like the Spokane Convention Center and some of the city's best restaurants and cafes. We have all the features you need, like complimentary Wi-Fi and craft amenities. Curiosity is the only compass you will need. Grab a cup of free coffee from Victrola Coffee Roasters, located onsite at Hotel RL, for some of the city's best artisanal coffee, and enjoy it alongside local artists at The Living Stage. A hub for community engagement and entertainment, The Living Stage hosts local artists, musicians, speakers and more. When you're ready to see more of Spokane, take advantage of our onsite bike rental and explore the city at your own pace. Business and event travelers will enjoy Spokane's best event space at Hotel RL. With over 30,000 square feet of flexible meeting space, you'll also be able to host an intimate meeting or a large banquet celebration. Catering and AV equipment are included by our professional staff. Your guests will enjoy our modern space while indulging in stunning views of the Spokane River and Riverfront Park. THE LIVING STAGE From lectures to performances to hands-on demonstrations, The Living Stage at Hotel RL invites people from all walks of life to share their knowledge and passion for community awareness, health, creativity, and innovation. Designed to ignite conversations and promote a deeper understanding of the world around us, The Living Stage incorporates authors, artists, musicians, community leaders, local start-ups and more. PROJECT WAKE-UP-CALL We believe everyone deserves to sleep with a roof over his or her head. That's why we started Project Wake Up Call, a philanthropic initiative to help end homelessness one new hotel opening at a time. Learn more about Project Wake Up Call and our Spokane partner: Blessings Under the Bridge. ... more   less 
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Also Known As:
Red Lion Hotel Spokane
Red Lion Spokane
Spokane Red Lion

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