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Hotel RL by Red Lion Spokane at the Park
Ranked #29 of 46 Hotels in Spokane
GreenLeadersSilver level
Reviewed February 17, 2014 via mobile

We had a good time. The hotel was great and the staff friendly. As a Red Lion member we got a great room with a great view. The room was clean and quiet. The location is perfect to the downtown core. The pool was nice a little crowded at times but didn't stop the kids or us from having a good time. The pool towels did run out but within minutes of notifying were replaced. The parking gate at the entrance failed to open twice but was immediately attended to. Overall , was a great stay and plan on staying again this summer to enjoy the pool outdoors.

Stayed: February 2014
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded March 7, 2014

Thank you so very much for your comments! We are so happy you enjoyed your stay while you were with us. We hope to welcome you back soon!


Regards,

Brent A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,093 - 1,099 of 1,719 reviews

Reviewed February 10, 2014

Not our 1st time staying at the Red Lion at the Park so knew what to expect from the property. Room was very "stuffy" upon arrival and even though it was 10 degrees outside had to open a window to "air it out". Coffee maker had mold/dirt in it; called the Front Desk and asked to have it replaced, which never happened. Indoor Pool area with the Hot Tub was overrun with screaming kids making it unbearable to stay in the hot tub for more than 15 minutes. On the plus side, very nice people and good value for the price paid.

  • Stayed: February 2014, traveled with family
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Thank The425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 17, 2014

Thanks for visiting us again and reviewing your stay as well. We appreciate you returning, but are sorry for the issues with your room. We've passed along your comments to our Director of Housekeeping, so we can ensure improvements are made. We'll also be sure to coach our staff on delivering requested amenities more efficiently. Still, we're very glad you came back and enjoyed the friendliness of our team members. We hope to have you again soon!

Kind Regards,

Brent A.

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Reviewed February 7, 2014

We have stayed at this property numerous times and we have never found anything to complain about. The staff goes above and beyond to make sure your stay is comfortable. Amber at the front desk is great and Phil who drove us around in the shuttle was also super. They have both an indoor and outdoor pool. The rooms are always clean and the beds and pillows are super comfortable. The have a restaurant and lounge on the property which is always nice. It is definitely a great place to stay and we look forward to staying again in the future!

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Red Lion Hotels
1  Thank yankeejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 17, 2014

Wow - thanks so much for the kind comments about your recent stay. We especially appreciate you naming some of our staff that provided such high caliber service; we'll be sure to recognize them for this! It is our goal as a team to receive this type of feedback every time, and we're always glad to see the hard work of every department paying off. We hope to welcome you back very soon!

Kind Regards,

Brent A.

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Reviewed February 4, 2014

I have been staying at the Red Lion at the Park for many years now. We continue to return because we feel that our time there is an enjoyment.
In all of our years we have been a member of the Red Lion Club we have never paid for parking, or breakfast. In the last couple of times that I have gone to the Red Lion, we have had to have our bill adjusted in the morning because of these items being charged to our room.

This last time, I was told that my parking charges were a" luck of the draw". That for all these years I was just lucky I have never been charged. Amazing...loyalty doesn't amount for much. It was a $9.00 that would have saved so much face.

This trip also started out with a young manager who asked my husband to get his car out of the way when we arrived and were unloading it for our stay. "I have a bus full of older people who are checking in and your car is in the way, can you move it now" My husband is 68 years old...how old does one have to be in order to earn a little respect.

So with all this being said, I guess our next visit will be with eyes wider open to how we are treated. Maybe we will return, I don't know, it might just be "the luck of the draw"

  • Stayed: January 2014, traveled as a couple
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Thank TamaraLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 17, 2014

Thank you for reviewing your recent stay with us. We're very glad to find you enjoy being here, and hope this recent experience doesn't deter you from trying us again. We apologize the parking wasn't explained more clearly. We do have several different packages that can be booked that include the parking, but there are also some that do not. Our reservations team at 1-800-REDLION (733-5466) can ensure you have the best package for your needs. We highly value all of our guests, and hope to welcome you back in the near future to provide the service you deserve. Thanks again for staying with us!

Kind Regards,

Brent A.

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Reviewed February 3, 2014

Had a great weekend and the staff was very friendly--even when I had silly questions. Thanks again for a great weekend. I was there for a Legion function and everyone went above and beyond. Service was great in the restaurant and lounge. Was able to get around town with the hotel shuttle and prompt to and from airport.

Room Tip: go for the king..
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  • Stayed: January 2014, traveled on business
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Thank kshrt14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent A, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 17, 2014

Thanks for staying with us during the American Legion event! We're glad to have hosted you, andto hear you enjoyed your stay. Any questions are always welcome, and it's always a pleasure to find that our staff went out of their way to take care of you. Come back soon!

Kind Regards,

Brent A.

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Reviewed January 28, 2014

The room smelled like urine. Found feces matter on toilet when we checked in. Also, the room had not been vacuumed, found plastic particles all over floor. The main mirror was covered in some kind of spatter and my father found a bug in his bed.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Red Lion Hotels
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 1, 2014

Thank you so very much for your comments regarding your most recent stay with us. I wanted to take the time to apologize for the cleanliness issues that you came across during your stay. I wanted to let you know thats not exceptable on any level and we have corrected the issues at hand. We hope that you choose again and allow us to right this wrong.

Regards,

Brent A

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Reviewed January 27, 2014

I got my parents the romance package for their anniversary and booked them a jetted tub room. They loved the dinner, wine, and location. Thank you for letting me treat them for their 33 years of marriage and dedication to our family! They really like the Davenport and now they have a hard decision to make when traveling to Spokane. Thanks again!

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Red Lion Hotels
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this reviewResponded February 1, 2014

Thank you so very much for your great comments! We are so very pleased that your parents had a great time celebrating their Anniversary with us. We hope that choose Red Lion for years to come.

Regards,

Brent A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel RL by Red Lion Spokane at the Park

Address: 303 W North River Dr, Spokane, WA 99201-2255
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Spokane
#14 Business Hotel in Spokane
Price Range: $106 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel RL by Red Lion Spokane at the Park 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
Explore Spokane as a local. Hotel RL by Red Lion Spokane at the Park, located on the banks of the Spokane River, is your key to downtown Spokane. Our new modern guest rooms and suites lie steps away from Riverfront Park and local attractions like the Spokane Convention Center and some of the city's best restaurants and cafes. We have all the features you need, like complimentary Wi-Fi and craft amenities. Curiosity is the only compass you will need. Grab a cup of free coffee from Victrola Coffee Roasters, located onsite at Hotel RL, for some of the city's best artisanal coffee, and enjoy it alongside local artists at The Living Stage. A hub for community engagement and entertainment, The Living Stage hosts local artists, musicians, speakers and more. When you're ready to see more of Spokane, take advantage of our onsite bike rental and explore the city at your own pace. Business and event travelers will enjoy Spokane's best event space at Hotel RL. With over 30,000 square feet of flexible meeting space, you'll also be able to host an intimate meeting or a large banquet celebration. Catering and AV equipment are included by our professional staff. Your guests will enjoy our modern space while indulging in stunning views of the Spokane River and Riverfront Park. THE LIVING STAGE From lectures to performances to hands-on demonstrations, The Living Stage at Hotel RL invites people from all walks of life to share their knowledge and passion for community awareness, health, creativity, and innovation. Designed to ignite conversations and promote a deeper understanding of the world around us, The Living Stage incorporates authors, artists, musicians, community leaders, local start-ups and more. PROJECT WAKE-UP-CALL We believe everyone deserves to sleep with a roof over his or her head. That's why we started Project Wake Up Call, a philanthropic initiative to help end homelessness one new hotel opening at a time. Learn more about Project Wake Up Call and our Spokane partner: Blessings Under the Bridge. ... more   less 
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Also Known As:
Red Lion Hotel Spokane
Red Lion Spokane
Spokane Red Lion

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