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“Ok place to crash”

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Quality Inn Downtown 4th Avenue
Ranked #15 of 46 Hotels in Spokane
Certificate of Excellence
Spokane Valley WA
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Ok place to crash”
Reviewed January 21, 2014

We stayed here in our hometown on New Years Eve. We were looking forward to just getting away for a night and trying to avoid a costly DUI on New Years. The hotel is kind of off the beaten path, and no shuttle was available the night we were there. But they were able to call us a cab, even though that cab swindled us, but that's another story.

We were told when we got there that we had to pay a refundable $250 local resident deposit. When asked why we were told because the people that stay there are "garbage". That was off putting to say the least, but the front desk girl was very nice. Her manager was less so.

After the garbage statement we were a little leery as to if we wanted to stay, wondering what kind of "garbage" they were referring too. We figured obviously prostitution or something similar, but fortunately never saw any evidence of that. But be aware, you have to pay that deposit. I don't know what would have happened if we hadn't had the money to pay it. It was an inconvenience as it was.

The whole hotel is labeled a Non Smoking Facility, however our room and especially the hallway smelled like stale cigarettes. The fact that we were able to open the window in our room saved us there.

The towels had holes in them, which is seriously just gross. Why give those out? But the rest of the room was very clean and the bed was comfortable. There were only three pillows on the king size bed, so either bring some or you'll need to ask for more.

I won't stay here again. There are many other area hotels better than this for the money, we only stayed here because we made last minute plans and it was the only place available. Plus we aren't "garbage" so we won't go back.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeriW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this review, January 22, 2014
Dear Keri:

Wow, that is one of the craziest reviews I've seen. Thank you for sharing your experience, I can't apologize enough for how you were treated. I will visit with all of our staff and find out what exactly happened and correct any issues we have.

We do charge a deposit for guests who pay cash, this is a standard hotel policy in many hotels. However I do not know where the 'garbage' comment came from.

Please accept my apology.

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com
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572 reviews from our community

Traveler rating
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    94
    22
    26
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170
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
USA
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 18, 2013

Stayed here on an extended business trip and was extremely impressed by the staff; special mention must go to the front desk personnel, Christine, Amber, Jessica, Martin, Atanas and Rhonda in the kitchen. Breakfasts were good and plentiful and well provided for the price of accommodation. Free coffee/tea available 24 hrs in the lobby. Rooms are a bit noisy due to the freeway close by but they are well serviced and clean. Shuttle service to airport was efficient.

Room Tip: If you do not want freeway noise,ask for a room with 2 beds facing away from the freeway
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil760b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this review, December 19, 2013
Dear Phil:

Thank you so much for the awesome review! I am impressed that you remembered all the staff's names, I will be sure to put them in for special mention at our next staff meeting. They do a wonderful job and deserve the recognition!

Happy Holidays,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed November 14, 2013

We like this place and have stayed there twice now. It has many good features at a very reasonable price. All the staff we met on our recent stay were helpful. Wi-fi and working space in the room was adequate. Location is convenient and quiet with lots of free parking.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexBent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnSpokane, Manager at Quality Inn Downtown 4th Avenue, responded to this review, November 18, 2013
Dear Alex:

Thank you for your review, we really do pay attention to these and use them to learn and teach our staff. They appreciate you noticing all their hard work!

At your service,


Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia Canada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 21, 2013 via mobile

Stayed here for Bon Jovi and I thought it may have been walking distance to arena but it wasn't and that was ok...the breakfast was one of the bests I've had and that's important especially with kids, rooms were clean and for price was a good stay..would stay again

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnSpokane, Manager at Quality Inn Downtown 4th Avenue, responded to this review, November 5, 2013
Dear Mar:

Thank you for your great review. I am glad you enjoyed breakfast! We hope to see you back soon.

At your service,


Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lacey, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 18, 2013 via mobile

My husband and I stopped here on our way to Seattle. The front desk staff were very accomodating. The rooms were dated but very clean. I like how they put they "seal" the toilets to make sure they were cleaned. We had a king nonsmoking room which was kind of tight.

Stayed October 2013
Helpful?
Thank Kristine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
princessproperties, General Manager at Quality Inn Downtown 4th Avenue, responded to this review, October 23, 2013
Kristine M

Thank You so much for the review.
We are so glad that you and your husband decided to stop at the hotel on your way to Seattle. Next time you are in town we do have our newly remodeled two king bed suites that have more space and even have two private restrooms. One for him and one for you.
Thanks again, and hope to see you next time you are passing through.

Christine and Quality Inn Staff
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Hilbert, Wisconsin
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 11, 2013

We stopped here after a long day on the road. We selected this hotel by using "HotelCoupons.com" and Tripadvisor reviews. I worried that it would be difficult to find since it is located in downtown Spokane, but it couldn't have been easier. The Quality sign was visible as we exited the interstate. Check-in was speedy. The front desk called us to make sure everything was ok. It was more than ok. The hotel was not new but it was a great value. The room was updated and clean. There was a frig & microwave. There was a lounge in the lower level where we went for a drink. The hotel offered a limited menu in the evening which met our needs. The bartender in the lounge ordered the food for us, and it was delivered to us in the lounge. Nothing fancy, but we were happy to avoid going elsewhere to eat. The breakfast was very nice with hot items offered.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
princessproperties, General Manager at Quality Inn Downtown 4th Avenue, responded to this review, October 23, 2013
Dear Debbie H,

WOW, thank you for the great detailed review. I am so glad you enjoyed your stay at our hotel and were able to try so many of our amenities at the hotel. I will make sure I share your kind words with all the staff because they work hard to make everyone feel at home. We look forward to seeing you next time you are in Spokane.

Thanks Again,

Christine and Quality Inn Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 1, 2013 via mobile

Some pros would be low prices, convenient downtown access, on-site dining and lounge, friendly staff.
Cons, for me anyway, outweighed those. Cons are very small rooms, slow internet, inexplicable lack of basic cable TV like ESPN channels, older/used feel in general around the property. But hey, it's a little less than the other chains locally and I guess that's what you pay for.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wildlandphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
princessproperties, General Manager at Quality Inn Downtown 4th Avenue, responded to this review, October 23, 2013
Dear wildphotopro,

I appreciate you taking the time to write a review. I am so glad you enjoyed the on-site dining and lounge. I hope to see you next time you are in town.

Christine and Quality Inn Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Downtown 4th Avenue

Property: Quality Inn Downtown 4th Avenue
Address: 110 E 4th Ave, I90 Exit 281, Spokane, WA 99202-1307
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Spokane
#13 Family Hotel in Spokane
#16 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn Downtown 4th Avenue 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
Quality Inn Downtown 4th Ave is a beautifully decorated, well-maintained hotel close to the heart of Spokane WA with easy on, easy off freeway access. We offer free hot breakfast, free business center and free wireless internet throughout the property. Shuttle service is available to/from airport. For your convenience, we have a pub & grill on premises. Our full service hotel and staff is here to exceed your needs! ... more   less 
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Also Known As:
Quality Inn Downtown 4th Avenue Hotel Spokane
Quality Inn Spokane
Spokane Quality Inn

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