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“Noisy, front desk kept DL and credit card by mistake, no shuttle to airport”

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Wingate by Wyndham Spokane Airport
Ranked #9 of 46 Hotels in Spokane
Certificate of Excellence
Reviewed October 3, 2011

This hotel doesn't offer a shuttle to the airport which can be a inconvenience when traveling with a lot of luggage. I have never had a decent airport hotel not offer a shuttle. Also, the front desk mistakenly kept my husband's driver's license and credit card. Fortunately, he noticed before he left on his trip the following morning. The room was noisy with airplane runway very close. It could have been better insulated to allow for restful sleep. Outdoor pool only. Breakfast was fine.

  • Stayed: July 2011, traveled with family
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Thank 2462skiing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,328 - 1,334 of 1,384 reviews

Reviewed October 3, 2011

This place is clean and well-maintained. The rooms are incredibly spacious. The breakfast buffet was nice - more than a continental breakfast. But most of all we like the location. Couldn't get any closer to the airport, with prompt shuttle service. We easily walked back to the hotel after returning our rental car!

  • Stayed: September 2011, traveled as a couple
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Thank OurScreenName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2011

This is a super hotel for in and out of Spokane Airport. Shuttle,breakfast,acceptable rooms...Parking!!!!! That being said,If I wanted to see downtown,and be where the action is,I would probably stay closer in to Spokane.

  • Stayed: September 2011, traveled with friends
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Thank wildone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2011

If you're not concerned with a restaurant on premises or a fancy gift shop, this is the place. It is spotlessly clean, very comfy beds, and really nice staff. I stay here often when flying in and out of Spokane and love it. It's walking distance from the very manageable Spokane Airport if you want to pick up or drop off your rental car early. They also have a shuttle. And if your flight isn't too early, there's a breakfast buffet which is decent. There is also a microwave and mini-fridge in the room. You can walk next door to the Ramada or drive less than a mile to the Rusty Moose next door to the Hilton Garden Inn. Great value....

  • Stayed: September 2011, traveled solo
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Thank debster_c_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2011

Would stay again. No frills or special perks. Breakfast could be improved.

  • Stayed: March 2011, traveled on business
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Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2011

We stayed there the night before flying to Portland, Oregon for a weeks vacation. The room was very clean and inviting. Even though we were near the airport we never heard any noise. They allowed us to park our vehicle in their lot and even shuttled us to the airport and picked us up upon our return. We'll definately stay at their hotel again.

Room Tip: If you're flying from the Spokane airport this is definately a hotel to stay at.
  • Stayed: September 2011, traveled as a couple
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Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

We recently stayed at the WIndgate and our stay was probably one of the worst experiences I have had at a hotel. Initially we stayed one night, modifying our week long stay so we could travel in the area. They advertise a morning breakfast but the items on the buffet ran. The cook who also was the van driver spent more time driving then cooking. We received an email from the general manager following our Wingate survey and he offered a 30% discount on our next. We returned after four nights to stay an additinional three nights.

We had a confirmed rate of $109 for a suite in the hotel. Instead of keeping the addional three night reservation the clerk cancelled the entire reservation. To make up for that we were "upgraded" to a bigger suite. After a few hours in the suite we noticed the air conditioning did not work and called the front desk. Someone came up to verify that it was indeed broken and we were assured that it would be fixed right away. We were on the top floor and it was almost 100 degrees outside. It was HOT in the room. Each day we reminded them that the air conditioning did not work and each day they promised to fix it. It never got fixed. At checkout we had to remind them of the 30% discount and actually expected a free night or two because we sweated for three nights in their "upgraded" suite. I was told at check out that we had a large discount on the room already so they weren't going to do anything else.

Keep in mind we had a internet rate on the room, the front desk manager offered a 30% discount which we had to beg to get and they put us in an upgraded room that was unsuitable for guests.

When we complained to customer service they said the general manager would get back to us. He did. He basically said we were in a $179 room and only paying $109 ... which of course was the internet rate. No mention of the sweltering heat we were subjected to.

So my advice to everyone....go to the Hilton. I've stayed there often and its great. Or, go to Couer d'Alene and stay at the Hampton Inn ( I think thats the new Hilton there). Both are amazing.

The Wingate is a poorly run facility.

  • Stayed: August 2011, traveled on business
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3  Thank Enilda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Spokane Airport

Address: 2726 South Flint Road, Spokane, WA 99224
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Spokane
#9 Business Hotel in Spokane
#12 Family Hotel in Spokane
Price Range: $115 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Spokane Airport 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Wingate by Wyndam is located on airport property, about 200 yards from the terminal. You will find an excellent team of hospitality professionals that is committed to your absolute satisfaction. We cater to business clients, traveling teams and corporate groups. The Wingate by Wyndham is particularly tuned for guests that are flying in or out of Spokane International Airport. Our shuttle service is prompt and efficient for the earliest departures and the latest arrivals. You can enjoy a five minute stroll in a rural setting from the baggage claim to our front door if you prefer to walk. We also offer shuttle service to local restaurants, casino, and shopping. We offer a complimentary full hot breakfast buffet (Eggs, bacon, sausage, hash browns, waffles, biscuits & gravy, french toast,etc.) that is served from 530 until 10 am every day. For guests that are leaving before 530 am we always have fruit, cereal, bagels, muffins, pastries, oatmeal, yogurt, etc. after 4 am. See you soon. ... more   less 
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Also Known As:
Wingate By Wyndham Spokane Hotel Spokane

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