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“Business trip” 4 of 5 bubbles
Review of Holiday Inn Express Spokane Downtown

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Holiday Inn Express Spokane Downtown
Ranked #16 of 46 Hotels in Spokane
Certificate of Excellence
Dallas, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Business trip”
4 of 5 bubbles Reviewed August 9, 2013

This was a quck 2 day business trip stay and it was you average Holiday Inn. Comfortable beds and above average staff. There was construction so that was a little inconvenient but everything else was what you would expect from a Holiday Inn. They have a nice view of Spokane from their balcony rooms.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IPP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, August 12, 2013
Dear IPP2013,
Thank you for staying with us and sharing your thoughts about our hotel and your stay. We are nearing the completion of our renovation project. It is beautiful!! I think you will like it! So now we will have a beautiful new lobby and breakfast bar to go along with our incredibly friendly and helpful staff. Please come stay with us again on your next trip to Spokane; and bring all your friends and business associates!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
    199
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    26
    16
    12
See reviews for
114
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119
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Florida
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 7, 2013 via mobile

Lobby area under construction, numerous construction vehicles in parking lot limited parking area. Construction still going on at 8:30, although we couldnt hear it from our room. Room ok, ground floor area fairly worn. Employee let their small dog wander freely through the lobby area (?). Checked out early, but not early enough to miss seeing where someone had left a large mess on the sidewalk in front of the hotel door-not good. Not what I was expecting from trip advisor reviews.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BandRfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, August 9, 2013
Dear BandRfl,
Thank you for staying with us. We are nearing the completion of our expanded and improved lobby, patio, and breakfast area. We are very excited to get to share it with you. I hope that you will come stay with us again when you are in Spokane. With the completion of the project, our parking will also get back to normal! I apologize for any indiscretions that may have come up during your stay. We do strive to take the stress out of your lodging accommodations while you are here. I hope that you will give us another chance to impress you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pomeroy, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

This property is going through an extensive (long) remodel. I have stayed there often and everything has been good. On this trip the pros were AWESOME staff, food really good, and location for me is great. For once there were cons. The parking (temporarily) is not good w/ the construction and my room was noisy- very noisy. That wasn't really the hotel's fault but the "neighbors" were so loud for so long that I moved to another room. I was exhausted the next day. I wish I hadn't stayed because of that. Again the staff is consistently wonderful and they go much further than required. I appreciate that (and I am not affiliated w/ the hotel or people who work there).

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pataha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, August 9, 2013
Dear pataha,
Thank you for staying with us and enjoying our great staff. They are all very special and will go out of their way to make your stay great. Good news; the construction is nearing completion!! YES!!!! We are all excited and can't wait to share it with you. Please come stay with us again and let us know what you think. Thank you again for sharing your comments!
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Snohomish
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed July 29, 2013

The hotel is in the middle of a complete remodel. It would be better to take one floor or area at a time. The rooms that have not been remodeled are VERY SMALL and the bathroom is cramped.
The employees are very friendly and the breakfast is the same as all the other Holiday Inn's. The grass area is full of dog poo and should be cleaned up either by people with dogs or the hotel, not appealing to look out your room at dog poo. You can hear other rooms water when turned on either in the shower or sink, we were woke up at 5:00 due to the noise. Parking is very cramped and hard to get in and out of when people don't park between the white lines.
The Pillows and linen aren't the same quality as other Holiday Inn's.
We will see if we come back to this Holiday Inn or find another one next time through Spokane.

Room Tip: Top floor, so you don't hear the water pipes from the other rooms.
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Granny109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, July 30, 2013
Thank you for staying with us! I apologize to the difficulties you experienced while you were here. We are doing our best to manage the disruptions associated with our public area renovation. It will be so nice to have more breakfast bar space and a nice lobby and patio for our guests to enjoy! The parking situation will also be alleviated when the project is completed. I hope that you will give us another chance to "impress" you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moses Lake, Washington, United States
2 reviews
4 of 5 bubbles Reviewed July 10, 2013

I stayed there one night due to a jury duty request. There was construction on the building, believe having to do with an expansion. The parking was very limited. The "lobby" area was crowded. However, the staff was courteous. I checked in around 7pm, and had no issues at all. I got a room with an awesome view of Spokane and the park. I didn't get a chance to eat breakfast, but it definitely smelled good! Clean room, smelled good (not that musty smell), comfortable bed, big screen TV, easy internet access. Will definitely come back in the future!

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, July 12, 2013
Dear Rebecca M,
Thank you for staying with us. And thank you for your patience and understanding during our renovation/expansion. We strive to have the best customer service in our industry and hope that each of our guest's lodging experience is stress-free. Thank you for your comments, and please, come stay with us again!

Lori, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Son en Breugel, The Netherlands
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

This is a very Nice hotel, very close to downtown and the Riverfront Park. The construction activities are allmost done and we did not hear them. The rooms are big and comfortable. The breakfast was excellent. Very helpfull staff!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, July 10, 2013
Dear Gerda M,
Thank you for staying with us and sharing your experience. My staff is amazing and we do strive to provide exemplary service. I hope your travels in the USA are successful and that the next time you are in the Spokane area, please come stay and see our completed project. Be safe.

Lori, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 6, 2013

We stayed here one night on our way out to Seattle. They are doing a major renovation of this site. It must have been a hotel in the past - it is definitely not the typical Holiday Inn Express. The hotel was in pretty rough shape when we were there. The lobby was a room about 5 feet by 10 feet. They served their "free" breakfast in three makeshift hotel rooms, which was a little weird and crowded with the other guests. There was the typical construction noises going on the entire time - lots of hammering and yelling by construction workers. There is no pool here and no laundry either. The one good thing was the location, it is just a short walk from a nice park and a few good restaurants. If we passed through Spokane again, I think we would pick a different place.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank b_bwamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lscook, General Manager at Holiday Inn Express Spokane Downtown, responded to this review, July 10, 2013
Dear b_bwamu,
Thank you for staying with us. Yes, we are going through a renovation, and I apologize for any inconvenience that may have caused you during your stay. With the exception of the electricians and the plaster/stone crew, construction is finished by 4:00 pm. The electricians and the plaster/stone crew are finished around 6:00 pm normally. Also be reminded that the construction is happening all at one end of the hotel which should minimize and noise during the day to the guest rooms. I hope that you will come back and stay with us again after the renovation is completed. I hope your trip to Seattle was successful.

Lori, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Spokane Downtown

Property: Holiday Inn Express Spokane Downtown
Address: 801 N. Division St., Spokane, WA 99202
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Spokane
#7 Family Hotel in Spokane
#13 Romantic Hotel in Spokane
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Spokane Downtown 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Holiday Inn Express Downtown Spokane hotel is an excellent location for business and leisure travelers alike. Perched above the city with a 360 degree view, our hotel in Spokane is close to Spokane shopping, dining, and all that downtown Spokane has to offer. We are a stone s throw from the Spokane Convention Center, and serve as a home away from home for visiting Gonzaga University, EWU, WSU, and Whitworth University. Our Spokane Hotel is also a great place to stay when coming to Spokane to see a Broadway Show at the INB Performing Arts Center, Concerts at the Knitting Factory, Concerts at the Spokane Arena, Chiefs WHL Hockey and Spokane Shock Arena2 Football at Spokane Veteran s Memorial Arena. For the best service in any Spokane hotel, search no further than the Spokane Holiday Inn Express on the rock! We are 100% non-smoking, complete with exercise facility, business center with free printer use and Internet access, free high-speed wired Internet in every guest room, free deluxe Continental breakfast as well as cookies and milk every evening. Make your reservation now; your room awaits. All you have to do is come prepared to experience that which memories are made of at the Holiday Inn Express Downtown Spokane hotel. ... more   less 
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Also Known As:
Holiday Inn Express Spokane Downtown Hotel Spokane
Holiday Inn Spokane
Spokane Holiday Inn

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