We checked in for one night on the way back to Seattle from Glacier National Park. The staff was friendly, check in was quick, cookies were great. Now for the rest of the story. The room we had was spacious, but the bathroom was small and in desperate need of renovation. The sink was so low that it could have worked in a handicapped accessible room, except there was no space for a wheelchair. The countertop and shower had cracked tile and mold/mildew was evident. The mattress and pillows were extremely soft and didn't provide needed support. And for the best part, we were awakened at 3 AM by the smoke detector going off in our room (it works very well, by the way) due to the dust being burned off the heating unit. Amazingly, no one called or checked on the fact that the detector had gone off. I would assume that the front desk has a way to monitor such things. In the morning, we asked to speak to the manager, who listened sympathetically and agreed that our experience was not acceptable. He did credit us with bonus honors points and comped the valet parking fee, so that was appreciated. However, the standard that we expect from the name Doubletree was definitely not in evidence in this hotel. My initial thought was that this room had not been used in quite some time and not checked before being rented out, but the manager confirmed that they had been sold out multiple nights in the last month, so obviously housekeeping is an issue. It is unfortunate that this hotel does not live up to expectations, since the location is convenient to the park, restaurants, etc.
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- Also Known As:
- Doubletree By Hilton Hotel Spokane City Spokane
- Doubletree Spokane
- Spokane Doubletree