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“Our Vanity light did not work, It took 2 days for someone...”

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Ramada at Spokane Airport
Ranked #20 of 46 Hotels in Spokane
GreenLeadersSilver level
Reviewed March 25, 2014

Our Vanity light did not work, It took 2 days for someone to come fix it. There were stains on the wall. Breakfast was good, but not real warm.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Ramada
Thank Rob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 28, 2014

I am sorry to learn that we did not immediately respond to your vanity light issue. I immediately followed up on this and you can be sure that steps have been taken to prevent this type of occurrence from happening in the future. Please know that what you experienced is not normal and we strive to assist guests with any of their needs in a timely manner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,415 - 1,421 of 2,042 reviews

Reviewed March 25, 2014

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Shannon G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 28, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 20, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Terry S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 19, 2014

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Carl K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 19, 2014 via mobile

We came over to attend the NCAA basketball tournament games. We checked in around 8pm and had dinner in the restaurant. The staff was very pleasant and had no attitudes seating us so late. The service and food was very good. I would recommend this hotel and plan on staying here again with the family. The only knock against them would be the water slide was closed. But the kids enjoyed the rest of the pool activities.

Stayed: March 2014
Thank t O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 25, 2014

So glad that you selected us for your lodging needs during the busy NCAA time in Spokane. thank you for sharing your positive comments about your visit. Please know that a lifeguard must be present for use of the waterslide, however it was good to hear that your family enjoyed the indoor pool, wading pool and spa. Please visit again soon.

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Reviewed March 17, 2014

  • Stayed: March 2014, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Ramada
Thank Linda P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 17, 2014

Bad experience all four stays. Only reason I stay here is because it is across from the airport. I hate to spend money on this place. It really needs to be updated construction wise too. First experience the bath didn't drain & was full of pubic hairs. 2nd, "stains" sheets. 3rd time, alarm didn't work and the button to call out to the front desk didn't work. 4th, my key card to gain access to my room did not work & I had to haul my bags to the front twice to get a new card.
Up all night, each time. Screaming people running down the halls. Doors slamming. People on the other side of the wall too loud etc.

  • Stayed: July 2013, traveled solo
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1  Thank Timelessness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D V, General Manager at Ramada at Spokane Airport, responded to this reviewResponded March 25, 2014

Thank you for your comments as it is truly our guests that help to make us better. You can be sure that I spoke personally to the persons in charge of the areas you were disappointed in. I took was not pleased to read this at none of it is our standard. I have followed through as well on these items and have been assured things have been taken care of so as not to be a future inconvenience to anyone.
We hope you will allow us another opportunity to be of service to you in the near future.
Sincerely,
Denise Vickerman

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Additional Information about Ramada at Spokane Airport

Address: 8909 W Airport Dr, Spokane International Airport, Spokane, WA 99224-5354
Phone Number:
Location: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Spokane
Price Range: $97 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ramada at Spokane Airport 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Hot breakfast buffet complimentary with each room every morning from 6am until 10am. If you are leaving prior to 6am we have a "breakfast to go". Our full service hotel has Remington's Cafe, Dining Room and Lounge - something for every appetite - or order room service from the comfort of your room. We have an indoor pool, seasonal outdoor pool, Jacuzzi, wading pool, work out facility, free WI-FI, free business center, free shuttle to the airport and express check out. Our 100 foot water slide is located at our indoor pool, but note, it runs only with a lifeguard so please ask the reservation agent about days and times for our slide. We are the only full service hotel just a few steps from Spokane International Airport baggage claim and rental car area. A quick walk or call for our complimentary shuttle that runs from 4am until midnight. ... more   less 
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Also Known As:
Ramada Spokane Airport And Indoor Waterpark Hotel Spokane
Spokane Ramada

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