You'd think when you spend $700 on a hotel room for one night at a "resort/spa" that's touted to be one of the "Best of Western Washinton", most romantic, etc - you'd be in for a treat. Well, let me tell you - it was the worst hotel room I'd ever been in. Oh, it was huge and right on the corner with a front-row seat view to the falls, sure - but that doesn't even come close to making up for the fact that the actual room itself was hideous.
First, we noticed the lighting was almost non-existent. Romantic dim lighting is one thing, but when you're asking each other "Am I missing a light switch somewhere?!" and wondering how you'll be able to play a game of cards in the dark later that night - that's a whole 'nother story. Then we realized one reason why it was so dark was because a light bulb was burned out. No problem - call the front desk.
Ah - but good luck. None of the buttons on the phone seem to work. Reception? No, just kept ringing. Room service? Ring Ring. Nothing. Some buttons just led you to voivemail boxes after a few rings. Finally we tried "Special Services", the 2nd to the last of the 8 pre-set buttons. Yes! It's like a puzzle and we solved it - go us!
After they came and replaced the light bulb, we could then see why they try to keep the room so dark.
The couch and two chairs in the living room, besides looking like it they originally purchased in the 70's, then given to Goodwill, THEN bought by the Salish Lodge - were disgustingly stained. They were fairly light in color making the layers of dirt on the arms and stains onthe cushions stand out that much more. And the lovely white stain in the middle of one of the seat cushions on the couch made your mind just race to come up with another possibility of its origin because the likely truth behind it is just too nauseating. The only thing good about the couch and chairs is that they took your attention away from the "trying-to-be-fancy", but totally ripped and tattered satin throw pillows on them.
Our room was wrapped with windows - but don't think you can get away with just simply pulling a cord to open those roman shades to check out the falls. No my friend, 3 of the 8 shades were busted - one of them being the all-important shade the hangs in front of the glass door leading to the deck. Try as you might to pull it up, only the left side of the 4 ft long shade would barely begin to lift. Luckily I'm pretty handy and was able to figure out a way to jimmy rig the thing to lift up - after 10 minutes of workin' it. Unfortunately, when we got back to the room later that night after playing at the nearby casino, the maids had "turned down" our room and in doing so - lowered the shades. I tried lifting them again but it was even worse than before. The left side lifted up so high above the right that a metal support pole actually shot out from one of the folds. $700 for this??! Are you kidding me?!
That was just the worst of it, but I must also mention the understaffed "Attic" restaurant which featured a hostess in tears slamming doors in frustration, scratchy bath towels, even scratchier robes, a previous guest's hair stucking out of the built-in hair dryer, a jacuizzi that was wasted in a bathroom no one would want to spend time in, cracks and water stains on the ceiling leading down to the wall where wallpaper is pealing away from the damage then huge water stains on the busted curtains, the bedside lamp that was literally breaking into 2 pieces right below the lightbulb (only being held in place by the electrical wiring), the broken TV armoire, the on-demand movie we ordered that "disappered" before we got to finish it, an 8am wake-up call that instead rang in at 7:30, no mini-bar, and a maid who was - no joke - sucking peanut butter from her index finger as I passed her inthe hallway. Nice.
Off to the "real" dining room for breakfast this morning. Ah, finally, the Salish Lodge I was expecting. Almost. As they pull out the chairs for us to be seated I realized the nightmare they created in the "guest suites" did spill out into their "5 star" restaurant. The chairs had this ridiculous carmel-colored suede-like seat cover - complete with white velcro on the corners to secure it in place. These must have been purchased at Goodwill along with that couch, because they were so old there was balled-up, darker (because of the dirt build-up) bits of suede in a butt-shaped pattern on every single chair in the joint.
To top it off the "On Duty Manager" (that's what his name tag said at least) that looked like he was 22 and working at his first job didn't seem to care when I mentioned to him that after we leave he might want to check out the stain on the couch and broken curtains and do something about it. At least he gave us a credit back for the movie we didn't see. Although when your final bill comes to over $1,200, getting a $10 break is a little laughable.
- Official Description (provided by the hotel):
- Overlooking Snoqualmie Falls, just 30 minutes east of Seattle, the Salish Lodge & Spa is a Washington State resort getaway, perfect for those seeking an authentic and memorable escape from the everyday. Dine on mouthwatering Northwest cuisine handcrafted from seasonal ingredients, savor the serenity of The Spa, then drift off to sleep in front of your room's fireplace. We invite you to experience the Salish Lodge. ... more less
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- Also Known As:
- Salish Lodge And Spa
- Salish Hotel Snoqualmie