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“Delish Burger!”
Review of Hop Jack's

Hop Jack's
Ranked #3 of 132 Restaurants in Silverdale
Certificate of Excellence
Price range: $0 - $15
Cuisines: American
Dining options: Late Night, Breakfast
Restaurant details
Dining options: Late Night, Breakfast
Fredericksburg, Virginia
Level 4 Contributor
41 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Delish Burger!”
Reviewed May 15, 2014

We wanted to go somewhere that we didn't have the same thing at home. This was a great choice. The mushroom swiss burger was yummy!! Tator tots where good too!!

Visited May 2014
Helpful?
Thank CNesgoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

Visitor rating
    69
    92
    33
    7
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
Seattle, Washington
Level 5 Contributor
74 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Great food!”
Reviewed May 7, 2014

We came here a few times while we stayed at the hotel across the street. The food is just awesome, especially their burgers. Great place to go hang out, and get a burger and beer. I was surprised this place doesn't get more crowded. The people are always friendly and provide great service. I wish we had one of these where we lived!

Visited November 2013
Helpful?
Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
65 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“TERRIBLE SERVICE, LYING WAITERS, average food...pathetic customer service”
Reviewed April 18, 2014

We went here for my daughter's birthday dinner. It was not our first visit although it was the first time that we'd been there in at least six months or so. The plan was to enjoy some burgers and fun drinks on the patio while we enjoyed some beautiful weather. That was the plan. Too bad the terrible service, lying waiters, uncaring management, and poor customer service interfered.

First, Rachel, our waitress, took nearly ten minutes after we were seated to ask for our drink order. Despite telling us three times that she would be "right back" after taking them, she forgot our drinks and two other tables that arrived after us were served before us. Then despite asking for glasses of water in addition to bar drinks, she forgot those until reminded again.

For the four of us we ordered two burgers straight off the menu with no substitutions or alterations. For the other two burgers, we asked for a plain cheeseburger with just ketchup. To ensure Rachel understood the order, we asked her to repeat it back. Sure enough, she got it right. Unfortunately, the kitchen didn't.

After waiting nearly 30 minutes for four burgers, another waiter brought us the food. To our dismay, they screwed up the two plain cheeseburgers with just ketchup by putting pickles on them. Okay - two out of four orders were wrong. I got the waiter's attention and asked that they correct their mistake. Although gracious, he returned in less than one minute with the "new" burgers. When I asked how that was done so fast, he invented a story lying saying that they kitchen had just finished two new burgers when he walked in and he got those. He then set down the plates and ran off quickly.

Suspicious of his story, I looked at the burgers...and you guessed it, all he did was scrap off the pickles and give the same burgers back. That or these hamburger patties just happened to come with pickle shaped indentations on them and the buns came with green juice staining the bread.

Disgusted with the obvious LIE and poor service, I took the plates to the bar and spoke to the manager. I expressed my disappointment and disgust at the concocted story and double failure. He said he would get it fixed.

This time, the new food came out in about 15 minutes and was steaming hot. That was a good sign. It was just too bad that the rest of our food had been on the table for nearly 30 minutes by this point and cold. Oh, yeah, did I mention this was a birthday dinner? Too bad their poor customer service ruined that.

In an effort to make "amends," we were offered 15% off our bill. Really??? 15% after screwing up the order twice, lying staff, a ruined dinner, and piss-poor service?! Adding insult to injury, Rachel "the missing in action waitress" was quick to show up with the bill and collect payment thanking us with a feigned smile in the hopes of eliciting a tip for her lack of service.

So in the end, for about $80, we enjoyed a ruined birthday dinner, poor customer service, lying waiters, orders that were screwed up twice, average food, and a pathetically inept attempt to compensate us for their errors.

DO NOT GO TO HOP JACK'S. The only thing we didn't see was them spitting in the food, picking it up off the floor, or other disgusting things. But given what we did experience, it wouldn't surprise me if they did.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank BMaker91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
near Seattle, WA
Level 5 Contributor
68 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Good for beer and burgers”
Reviewed April 17, 2014

If you'd like a good burger and a good selection of beers, this is the place. It gets kind of noisy, and the tables are moved pretty fast. Much better than Red Robin. Food/beer quality is not as good as Silver City, but the prices are significantly lower.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Renaissance_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverdale, Washington
Level 2 Contributor
5 reviews
“Great happy hour happy place”
Reviewed April 15, 2014

Great food, quick service for happy hour! Will go again for sure
Happy people happy service happy food

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Janette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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