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“Management's failure to address the service question.”

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Best Western Plus Silverdale Beach Hotel
Ranked #2 of 6 Hotels in Silverdale
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed August 6, 2012

I can't review this hotel as I am just planning my trip.

So far what I see is word-for-word canned responses to any negative review, and promises that the facility will be much improved once the refurbishing is done.
The most serious complaints seem to be about the lack of service and the attitude of the staff...and this can't be fixed with paint, better sound insulation, and fresh carpets.

Staff will reflect the attitude of their management. I think that he/she needs to look inward to find the best way to change the reviews from negative to positive.

I guess I will go next door (or somewhere down the road).

Stayed: August 2012, traveled solo
1  Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanShorb, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded August 8, 2012

Mr. Jack C,
Thank you for your comments, at the Hotel we try to answer all available questions in a timely manner, if you have anything in which I can answer I am available 24 hours a day via email or please call the front desk at 360-698-1000. The responses to other posts I can only say that we are under renovation and that we are making the guest experience better for everyone becoming a Best Western Plus serving everyone possible with the BEST guest experience.

Thank you,
Bryan Shorb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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964 - 970 of 976 reviews

Reviewed July 29, 2012

This hotel has no consideration for their customers, whatsoever, be it for their security or well being. #Fail

They have been running helicopter rides about 5 yards from our balcony for the whole week-end. We had a nice stay last year. We won't come back.

The front-desk is totally useless and still wondering why we are complaining, no manager is available either in person or on the phone.

They look at us like we have no right to complain. It is now 8:30 pm and the Helicopter just left for the day. They landed this morning at 9:30. 11 hours of non stop rides, just outside our room.

Do not come to this hotel, who know what surprise they'll have for you next time.

Room Tip: Stay away from "helicopter suites"
  • Stayed: July 2012, traveled with family
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4  Thank SeattleTraveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanShorb, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded August 8, 2012

As part of the Hotel when someone is dissatisfied with a room I take care of everything I can within the means of the Hotel. On this weekend the event for Whaling Days that happens every last weekend of July was happening. The event coodinator asked if we would be a part of the community and host Helicopters taking off from the Hotel to oversee and give rides to customers and guests. This was a very successful event and in no way was it to harm the property, guests or vacation of anyone.
Please let me know if there is anything I may do to make this right as the Hotel treasures the peace of mind any of our guests like to have when on a Vacation or "staycation."

Thank you,
Bryan Shorb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012

Very noisy due to thin walls and floors and cheap windows: you can hear conversations and everything else in sourrounding rooms, along with elevators, plumbing, cars in the parking lot and cars on the street.

The "hot continental breakfast" is poor quality food, poorly prepared, and poorly presented.

The carpets are stained and the woodwork and doors are scratched and marred.

I don't understand how this hotel has any positive ratings.

It would be a good value for $60, but we paid $149.

Room Tip: Don't stay here if you like a quiet sleeping environment, good food, and a well-maintained build...
  • Stayed: July 2012, traveled as a couple
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3  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BryanShorb, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded August 8, 2012

Our Hotel is going through a transition with an ownership change, not only will this give the Hotel the opportunity for growth with the renovation starting just around the corner but also gear us up for the upcoming national hotel franchise brand. Our restaurant has changed from a standard menu to free hot continental breakfast served from 6-10am everyday. Our Bar is open everyday at 3pm serving the best that Kitsap County has to offer with local breweries and great service.
The property will be improving daily with new paint, carpets and great customer service brought by Kitsap Counies best and beautiful view.
Please give us the chance to make your experience better.

Thank you,
Bryan Shorb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

Stayed here for business in January. The location is good, outside of Silverdale there isn't much anyway. The breakfast is not a buffet style and not included typically. There is a cafe inside as well, but I'd rather check out the local cafes nearby. Didn't check out the pool, but if you're a health nut, the workout area isn't the best in the world.

  • Stayed: January 2012, traveled on business
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Thank RussRexRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genie P, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded 1 week ago

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 3606981000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Genie Pruitt
General Manager
Best Western Plus Silverdale Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

We stayed here in 2010 and had a good experience, so I was surprised to read so many negative reviews before we headed back there. We were meeting three other couples, one who had arrived before us. The front desk lady, although not overly friendly, was certainly not rude. She found us three rooms close together on the first floor and the fourth one was just down the hall. We were on the non "ocean view" side, but still had a view of the water from our deck. The room was clean, and a decent size with two comfortable queen beds, The only thing I noticed was the carpet was a bit dated, but not something I was concerned about. On Saturday afternoon we grabbed chairs and 11 of us sat out on the grass area looking over the bay enjoying a cocktail and the beautiful view. I'm not sure if they've read the objections to the "resort fees", but we weren't charged one. We did pay $9.03 in sales tax, and $2.10 in occupancy tax (per night), but I'm thinking these are normal hotel taxes. The Wifi is free and works fine, there were complimentary newspapers at the front desk and there was a free breakfast every morning. The breakfast included cereal, fruit, bagels, muffins breads and pastries, as well as scrambled eggs, sausage patties and hash browns. Coffee and juices were also included. All served in the hotel restaurant. The restaurant isn't open for regular meals, but they did provide a menu for the restaurant/brewhouse that was a two minute walk across the parking lot. You can go there to eat or the hotel will have one of their staff go and pick it up and deliver it to your room if you prefer that.There were also many other fast food options within a 2-3 minute walk from the lobby. All in all we had a great weekend and will go back for a visit in the future.

Room Tip: It's $10 more for a water view room, which depending on the purpose of your visit could be worth...
  • Stayed: July 2012, traveled with friends
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1  Thank ffdusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genie P, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded 1 week ago

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 3606981000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Genie Pruitt
General Manager
Best Western Plus Silverdale Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

I stayed here with my wife at the end of June. Our stay was very pleasant and I have nothing to complain about the hotel. The rooms were very nice; we had a view of the inlet. There is a bar that is convenient and inexpensive and in the evenings they lit an outdoor fire. Breakfast was a bit chaotic. The buffet was not very good, but ordering ala carte was just fine. The location was excellent, on the water and with some easy, short walks close by.

Room Tip: You should definitely ask for a room with a view of the water. One problem, however, being too clos...
  • Stayed: June 2012, traveled with family
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1  Thank midwestern_guy51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genie P, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this reviewResponded 1 week ago

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 3606981000.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Genie Pruitt
General Manager
Best Western Plus Silverdale Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2012

This hotel has the best location in Silverdale, however, service is more important. They have none. Unfriendly is being kind. The front desk is horrible. Miserable people working there and not welcoming or helpful at all. In addition to all of this, they have no restaurant. Yes, that is right. The restaurant which could be lovely is closed. Stay away. Go to the Oxford Inn next door. They are friendly, have free breakfast, nice rooms, a pool, evening social hour and a good staff.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rjbcjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2012

Our Hotel is going through a transition with an ownership change, not only will this give the Hotel the opportunity for growth with the renovation starting just around the corner but also gear us up for the upcoming national hotel franchise brand. Our restaurant has changed from a standard menu to free hot continental breakfast served from 6-10am everyday. Our Bar is open everyday at 3pm serving the best that Kitsap County has to offer with local breweries and great service.
The property will be improving daily with new paint, carpets and great customer service brought by Kitsap Counies best and beautiful view.
Please give us the chance to make your experience better.

Thank you,
Bryan Shorb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Silverdale Beach Hotel

Address: 3073 NW Bucklin Hill Rd, Silverdale, WA 98383
Phone Number:
Location: United States > Washington > Silverdale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Silverdale
Price Range: $119 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Silverdale Beach Hotel 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Our hotel is located on the beautiful Kitsap Peninsula. All of our Guest Rooms feature: Microwaves, state of the art radio/alarm clocks. 42" Flat screen television. Bathrobes upon request. Luggage rack. Work desk with ergonomic chair. Plush pillow-top mattresses. Hairdryers. In-Room coffee makers w/coffee and tea. Premium soaps and lotions. Cable television. 100% Non smoking. Air conditioning. ... more   less 
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