I've only been once, but the one experience I had was quite pleasant. I got an order to go on my way through town and the To-Go girl was very nice and friendly and gave me plenty of napkins/condiments/silverware without having to be asked. I didn't have to wait too long for the food, 10-15 minutes. The brisket was good, so was the fries. I thought the prices were a little high for the portions given and that would be my main complaint. The decor was nice, the place was clean. Id recommend it.