I visited this hotel as part of a two-day conference. It was one of the worst experiences I’ve had in a hotel in quite a while. If you must go to a casino in Western Washington go to Tulalip or Snoqualmie, they are far superior to these and are located in areas where there is more to see than just a casino.
The facility is new(er) construction, and about the nicest things I could say is some of their tribal art is cool and they are not quite the pit of despair that is the Emerald Queen Casino. As for the rest, it was terrible. While the rooms were nonsmoking they all had that oily-cheap cleanser smell that just covers up odors rather than eliminates them. The smoking part of the casino is between the hotel and the deli and gift shops so smelling like cigarettes was unavoidable.
Meeting Rooms: I asked at numerous desks for a map so I could find our meeting rooms and the staff acted like they’d never heard of such a thing. Others had the same problem as I did, and reported wandering around lost looking for our rooms – the art is exactly the same on every floor and hung in exactly the same spot, which doesn’t help if you are confused about where to go! The AV in the rooms was lacking in every sense of the word, at one point during a luncheon the speaker had to tap his microphone every 10 seconds to get it to work – with feedback and static, of course! There was very little signage, and the food provided at meetings was mediocre (Pepsi poured into a pitcher and left to sit on a table for 45 minutes is not my definition of “refreshment” but perhaps I’m too demanding.) Their “Ballroom” was tiny and more boring-hotel-meeting-room than “ballroom.” The event center larger but although they had snack bars (closed, of course) there were no vending machines for people to get sodas or water from – and our coffee ran out 45 mins in and was not refreshed.
Restaurants: My husband and I arrived at the Grill, as our waitress put it, “on the cusp” between lunch and dinner. She offered us a choice of which menu to order from, lunch or dinner, but we both had to order from the same one. I’m not sure why it would have made any difference? The next morning room service started at 7:30, I tried to place an order at 7:45 and kept getting an answering machine asking me to leave a message and they’d get back to me. I did so (the call was never returned) but as my time was running out I called the front desk to see if they could help. The desk connected me with the restaurant directly, and the girl who answered told me she’d have to ask her supervisor if they were doing room service at all, but gosh, you know, there was this “large group that had taken over the place” (mine), the restaurant was “totally full” (my hubby walked by 10 mins later, it wasn’t) and they were “short staffed.” I can only attribute the above litany of excuses to poor planning on the hotel’s part. No other restaurants in the casino complex opened until 9am, which meant that our best option for breakfast if we wanted to get to our meeting on time was a truck-stop style blueberry muffin from the coffee stand in the lobby – and we were grateful to find that!
Check in was easy, but no one smiled at me the whole time and the girls at the desk were so busy discussing personal details about one of their “regulars” that I wanted to apologize for interrupting them to get my room key. The rooms were large, as others have said, but unremarkable. The beds were not particularly firm, outlets inconveniently placed (I hate having to twist myself into a pretzel to plug in a charger!) and the temperature difficult to adjust. The walls were also pretty thin, as we could hear every word of the conversation the ladies in the room next to us had – fine while they were getting dolled up to “go out” at 6pm, not so great at midnight when they returned to their rooms drunk and shrieking with laughter. I barely slept, even with my white noise machine going. The bathroom floor had cracks spanning the length of the room, and the toiletries provided were in such small bottles that I was inclined to ask the front desk for more even before I took a shower because I was sure I’d run out! One final note – I know that hotels have an interest in cycling guests through, but it seems terribly unfriendly to me to post large signs in the room declaring the check out time is 11am. People should be informed on check in, or get a reminder from the front desk/housekeeping if they stay overlong, and considering they charge $50 deposit on check-in and that much again if you dare bring Fluffy I’m sure this establishment would be quite comfortable with fining “guests” who are late checking out.
Final summary: Don’t go. The employees treat the place like it’s their house, or club, rather than a service-oriented business, which makes them treat guests like an imposition. I was sure they’d charge me some penalty for wanting to check out early but instead they made me extremely uncomfortable by demanding to know my reasons for doing so. At least, at the end, they cared…?
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- Also Known As:
- Little Creek Hotel Shelton
- Little Creek Shelton
- Little Creek Casino Hotel