We have visited about 4-5 different Black Bear Diners and have never been disappointed. We are seniors and not big eaters so we usually split a meal. The staff and servers are always, friendly, professional and on top of it. We ordered the fried chicken dinner with mashed potatoes and vegetables. The batter was extra thick and very crunchy, covering up the extremely limited amount of chicken. We were not going to say anything but when the cashier asked how everything was, I quite honestly told her we were disappointed and described the chicken as I have just done in this report. She called the manager over, who apologized and reduced our bill which I thought was good customer service. She also told me the chicken comes pre-battered and frozen so I guess it really is not all home cooking. At any rate, this will not deter us from visiting other BBDs but just will not order the fried chicken.