Unbelievably poor check-in process. This hotel knew it was fully booked with wedding parties on Saturday, October 5, 2013, yet they didn't have housekeeping scheduled to start working until 11am that day. I had called two weeks in advance from California to inquire about early check-in and was told to call back when I arrived at SeaTac airport the morning of the 5th, which I did, at 8am. This is when I was told the hotel was fully booked and housekeeping wasn't coming in until 11am. BUT I was told if I called back at around 12:30pm it shouldn't be a problem. Guess what? It was a BIG problem. At this point, numerous guests had arrived to attempt early check-in and a handwritten wait list was being developed. I became #4 on that list. Apparently the front desk people became flustered with the process because it became a complete and utter disaster, with the handwritten waitlist basically being tossed aside and numerous people further down on the waitlist not only getting their rooms before me, but at least one even getting an upgrade. How do I know this? Because these people are my good friends, there for the same wedding I was. I ultimately was put in contact with the manager, Toni, who after all this nonsense only offered me a $20 discount. I suppose I should be happy I got a room at all considering the complete ineptness of the staff at this hotel, but I am not. It's a good thing I likely won't need a hotel in Sequim again, but if I do, it certainly will not be this one.
- Official Description (provided by the hotel):
- Our hotel is designed to give you more value than what you are expecting from the typical, limited-services hotel experience. We have designed larger, quieter rooms, real one-bedroom suites, a roof-top garden pavilion and the Northwest’s only solar powered conference center. Our 250 seat conference center provides a state-of-the-art space for building extended customer relationships and will assist wedding and group planners by providing them a flexible space with quality food and entertainment capabilities. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites North Sequim