We rented a room earlier in the week, which had some hairs in the bath tub. If I could've cancelled altogether I would have but they charge half of your room rate if you cancel, so when we had to return I asked the clerk to make sure the room was cleaned properly this time and she checked the computer and advised it was. We got into the room and immediately set up the crib so my sleeping son could be put to bed. After doing so, my husband went to get our luggage and I went to use the bathroom. Hair and blood on toilet. Hair in the shower. Hair all over the floor. The room had been "cleaned", so it was just a half @$$ job. They offered to move us, and had us move everything to the opposite end of the hotel and wait in the hall while the clerk took the time to check in some people. My son woke up and didn't fall back asleep for probably an hour. Toilet bowl was dirty in this room too. Desk clerks couldn't do anything for us, so we had to wait days until a manager was in. She credited us a whopping $20.00 for three nights of dirty rooms...said that's all she could do. I will NEVER return to this establishment. They did nothing to show they wanted to keep our business. They did offer us a free room instead of the $20 credit...umm, I'm from Indiana. When exactly do you think I'll be able to reap that benefit? This place will probably be closed by then! Disgusting and they don't actually care. An apology does not fix THREE dirty rooms.
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