We had guests in to stay from out of the country. Took them to Seattle to see the sites. Everything downtown was full so stayed at the SeaTac La Quinta. Made reservations on Expedia for two rooms: one for our family and other for our guests. We stayed one night, our guests 4 nights. We checked in on a Saturday evening, and we left Sunday.
Spent the entire day on Sunday in Seattle. Our guests returned to the hotel late that night only to discover that they had about $500 stolen from their room. They went to the front desk. The first lady helping said she would leave a note for the manager, nothing she could do. There was a change of shift and the next person working was even less helpful as our guest tried to find out what they should do. He raised his voice to them and made them feel that he was telling them to shut up and go to their rooms w/out actually saying those words. He also told them that they had only paid for one night--COMPLETELY FALSE. I immediately called him and told him he was incorrect. I had a confirmation number that I could give him to solve that situation. He quite rudely told me there was nothing he could do; the manager would have to handle it in the morning. I then had Expedia call the hotel because our reservations were made through Expedia--thank goodness. The front-desk guy then said he would accommodate them for the night. Unfortunately, the added stress of this room reservation issue (which could have been quickly and easily solved) just made the evening all the more horrible for our friends.
I advised our friends to call the police and place a report. Of course, the hotel did not suggest that. "Conveniently", the phone to their room did not work, so the police could not return their call. Our friends only had cell numbers from their own country and hadn't given those to the 911 dispatcher. We know the room phone didn't work because we tried to call them multiple times and the front desk could not successfully transfer us to their room that night--just got put on hold with the recorded La Quinta advertisement, and they heard no ringing on the phone in their room.
The next day I called the day manager. She was more helpful and said an investigation would be done. A day later she informed us that a guest key card accessed their room at a certain time. When we talked to our friends, they had proof that they were not there when the room was accessed because they had purchased tickets on a tour cruise at that time. The next day when talking to a different manager, he said the key card times they gave us initially were wrong, but he couldn't access the correct records, so we couldn't verify times with our friends.
Sounds very suspicious. They did not even offer a complimentary room or any advice. Just said they filed a report with their corporate office and that a copy for us to view is not available.
We will not stay again, but if you do, make sure and lock everything up.
Also poor knowledge of the area. Asked about where the light rail terminal was. The desk person did not know the cross street let me know it was 4 blocks (turned out to be 1.6 miles) and seemed bothered that I asked for a specific street to know if it was walkable.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Cancelon, Hotwire, LaQuinta, Hotels.com, Travelocity, Orbitz, Booking.com, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your La Quinta Inn & Suites Seattle Sea-Tac Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Seattle Sea-Tac Hotel Seattle
- Seattle La Quinta