I booked a stay by phone directly with the hotel a month in advance. "Someone" got the the month wrong. (not me) Human error???
When I was confirming my stay 5 days before travel, I was shocked and advised I was a no show and my credit card was charged! I asked to book the correct month this time and please apply funds towards the correct date even at the higher amount, with the new manager Vicky. She said she cant do that and blew me off basically, quoting me the higher rate for the correct dates in addition to what they have already charged my card. Even the airlines allow you to apply previous funds to a new and usually higher rate. Pretty much calling me a liar in my opinion and she wasnt really listening to me or the fact both months of feb/mar have the same days of the week so I could see how the hotel reservationist could have made the mistake. All my other hotels for this trip got it right.
What ever happened to the customer is always right? I found her holding my funds captive without consideration for compromise to be a huge dis-service and not up to standard with the Fairfield Inn chain. She obviously doesnt know the difference between customer service and complaint resolution and they have lost a customer as a result not just at her hotel but the entire chain.
I cant really comment on other features of the hotel since I ended up going elsewhere and boy am I glad I did. Check out the Cedarbrook lodge, they are awesome and have snacks 24/7, shuttle service, gourmet breakfast, oh.... and a great manager and staff!
- Official Description (provided by the hotel):
- The Fairfield Inn by Marriott Seattle SeaTac Airport is located 1 mile South of Seattle Tacoma International Airport with easy access to I-5 and I-405. We offer 24-hour complimentary shuttle to and from Sea-Tac Airport. Courtesy phones are located on the 3rd floor of the parking garage. Enjoy our complimentary continental breakfast, featuring our delicious chicken sausages, scrambled eggs, and our build your own Belgian waffles. Enjoy all that Seattle has to offer; Seattle Space Needle, Pike Place Market, Mt. Rainier and the Boeing Museum of Flight, just to name a few. We are only 12 miles from Safeco Field and Centurylink Field. We do offer Cruise Packages. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Seatac Airport Hotel Seatac
- Fairfield Inn Seattle
- Fairfield Seattle
- Seattle Fairfield Inn