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“Good value”

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Best Western Seattle Airport Hotel
Ranked #6 of 34 Hotels in SeaTac
Certificate of Excellence
Surrey, British Columbia, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value”
Reviewed February 13, 2013

My famy and I spent one night here on our way to Portland. We were pleasantly surprised by the amenities at the hotel, including the pool and business center. We were also pleased with the quality of the breakfast in the morning! Good value for our money! We noticed it offered long term parking Gor those who were taking a flight and wanted to leave their cars there. We will definately use that service next time we need to take a flight from Seattle. The only complaint I would have is that the room was very hot at night. Tried fiddling around with the temperature but couldn't get it right. Other than that it was a good stopover for our journey.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gurjit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 22, 2013
Thank you for writing your review.

One of our goals is to provide excellent service at a reasonable rate. We find it validating that you found us to be a good value. Please do keep us in mind if you're considering flying out of Seatac. We hope to see you again soon.

Sincerely,

Best Western Airport Executel
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2,177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed February 10, 2013

Great value, friendly staff, awesome breakfast, and amenities (ping pong, shuffleboard, pool, hot tub, exercise room)...would recommend!!!Great value, friendly staff, awesome breakfast, and amenities (ping pong, shuffleboard, pool, hot tub, exercise room)...would recommend!!!Great value, friendly staff, awesome breakfast, and amenities (ping pong, shuffleboard, pool, hot tub, exercise room)...would recommend!!!Great value, friendly staff, awesome breakfast, and amenities (ping pong, shuffleboard, pool, hot tub, exercise room)...would recommend!!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lilandijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 22, 2013
Thanks for choosing our hotel.

We're glad that you were able to take full advantage of many of our offered amenities. Next time try our on site restaurant and let us know what you think.

Sincerely,

Best Western Airport Executel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 9, 2013 via mobile

Stayed here for one night while waiting for a flight. It does have a strange smell in the lobby and hallways which had me nervous but the rooms were clean and not as smelly. They have a convenient airport shuttle and ok breakfast. I might prefer something a little nicer but it was ok for one late night arrival.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sro406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 21, 2013
Thanks for posting the time to write your review.

We're pleased to hear that you were able to take advantage of our complimentary shuttle service and deluxe continental breakfast. If you choose to stay with us again hopefully you will be able to enjoy our indoor pool and hot tub. Please keep us in mind next time you're in the Seatac area.

Sincerely,

Best Western Airport Executel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersburg, Alaska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2013

The shower issue is real (read other reviews) I have provided feedback about this issue multiple times, with negative responses from hotel staff (front desk, shuttle driver). Loyal BW customer who will be staying somewhere else next time.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Campcoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 21, 2013
Thanks for choosing our hotel.

We apologize for the ongoing shower issue affecting some of rooms. One of our boilers is experiencing a malfunction and we are continuing to work with the manufacturer to get it resolved. Please rest assured that we do care about the hotel and our guests' satisfaction and are continuing to work towards a solution.

Sincerely,

Best Western Airport Executel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2013

Very nice and helpful staff.
Decent, clean room
Hallways had a bad smell like years of smoking
located in lower end neighborhood
Didn't use the spa
Cafe was okay. Very friendly and courteous staff
The reason I gave this a poor review is because as a business traveler, I choose hotels based on wi-fi access. The wi-fi here was so bad they might as well not even offer it. It would connect for a minute and then disconnect. The front desk said they would reboot the router,but if they did, it didn't help.
Also, the doors were paper thin and I could hear everything in my hallway.
For the same price, I stayed at much nicer hotels during my week in Seattle.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 21, 2013
Thank you for writing your review.

We're sorry about the less than adequate Wi-Fi you experienced during your stay with us. After looking into the issue we had a dead extender which limited access in part of the building. The malfunctioning equipment has since been replaced. We hope that you will give us another chance to serve you in the future.

Sincerely,

Best Western Airport Executel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 7, 2013 via mobile

The offered shuttle for the hotel got to airport island 3 45 min after being called for a pick up. Van was full and I was yelled at through an open van window as it drove by me to take a taxi that the hotel would pay for. Taxi driver first pretended he didn't know where the hotel was and finally agreed to go there. The taxi driver told me he makes no money on helping the hotel taxi guests and this hotel has to rely on taxis several times a week.

The hotel is stuck in the 1970s. It's decor is very outdated and well used. The shower is a platform that has a small lip between the tile floor and shower plastic. Shampoo and soap is dispensed by a pimp stuck to the wall. The shower water temp changed on its own from cold to hot so there is no point in using the faucet dial. The beds are covered with a sheet, fleece blanket and topped with another sheet. The TV is a small bulky style highlighted with its "clean" remote control.

It was possible to make the room cool - did not try the heater setting.

Unless an additional shuttle is added and the decor/bedding is improved This location is not worth a hotel rate any higher than $45.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guest720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WedgwoodHMI, Guest Relations Manager at Best Western Seattle Airport Hotel, responded to this review, February 20, 2013
Thanks for posting your review.

We're sorry about the issues you experienced during your stay. We want to stress that your unpleasant experience was atypical; the average shuttle wait time is not more than fifteen minutes and the heat fluctuations in one wing of the building are a known issue which we are in the process of resolving. We do care about providing clean a clean, safe, and enjoyable experience to our guests - which is one of the reasons for the bedding. Our linen setup insures that we are able to clean the entirety of the bedding between stays. We hope that you'll take this in the spirit that we do care about our guests and try to provide the best.

Sincerely,

Best Western Airport Executel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Seattle Airport Hotel

Property: Best Western Seattle Airport Hotel
Address: 20717 International Blvd, SeaTac, WA 98198-5808 (Formerly Best Western Airport Executel)
Phone Number:
Location: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in SeaTac
#5 Romantic Hotel in SeaTac
#6 Business Hotel in SeaTac
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Seattle Airport Hotel 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Just 1.5 miles south of the Seattle Airport & Sound Transit's Light Rail link with fast, convenient service to downtown. 24-hour free airport & light rail shuttle, indoor pool, hot tub, business center/WiFi and free breakfast starting daily at 5:00am. Offering Seattle’s best Sleep & Fly Packages. And just 15 miles away from Seattle’s Cruise Ship Terminals. Come see why we’re loved! ... more   less 
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Also Known As:
Best Western Airport Executel Hotel Seattle
Best Western Seattle
Seattle Best Western

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