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“Good hotel but everything was an extra charge”

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Hilton Seattle Airport & Conference Center
Ranked #10 of 34 Hotels in SeaTac
GreenLeadersSilver level
Vaudreuil-Dorion, Canada
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good hotel but everything was an extra charge”
Reviewed November 23, 2013

It's a good hotel but the extra charges start to add up fast. Internet was 12.95$ which in this day and age is 100% unacceptable given how cheap bandwidth is and how much this hotel is already charging a premium rate. I should also mention the 23$ for parking.. again unacceptable. Hilton needs to understand that not everyone is on a business trip and has an expense account. It's annoying when someone on a budget want's to treat themselves to a good hotel but then the extra charges are nearly half the room cost...The worst part is I paid cash for my parking spot and then was billed on my CC. You should also be prepared to walk, walk and walk some more. If you park in the multi level garage and have a room near the lobby you need to walk through the conference center, through the lobby and finally into your room. You can cut through by the gym but that requires going outside again, across the loading dock and in another door...

Now good points.. Being a Hilton it was spotless and the staff were professional, that CC charge I complained about was fixed up very fast. My room was great and modern. The hotel resto-bar was priced okay and the food was good.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregst3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, December 2, 2013
Dear Hilton Guest,
Thank you for taking the time to share your feedback with us. We regret to hear of the disappointment you experienced with some of the charges during your stay but are pleased to learn that our staff was able to rectify the duplicate parking charge. We hope that you will allow us with another opportunity to demonstrate our commitment to your satisfaction by staying with us again in the future.
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Arlington, Virginia
Level Contributor
269 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 20, 2013

My employer picked this hotel based on the rate. I won't stay here again if there is another choice. Old, drab, dingy, and you walk forever from the room areas to the business center. And of course, no complimentary breakfast in Hilton hotels.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaglekg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 25, 2013
Dear Hilton Guest,
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry that we did not meet your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fortaleza, CE
Level Contributor
377 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed November 16, 2013

We've stayed here 3 times. On one previous trip we saved money by staying at a nearby Hampton Inn, but it wasn't as comfortable (especially the beds). The regular Hilton hotels, in most any location we've stayed at, have the best beds. This trip we stayed here twice: one night, paying, and, later, two nights using Hilton Honors points. Both times we "splurged" on a two-King bed room, facing the pool/courtyard area (most basic rooms face the outside). Room was very spacious and comfortable.

You do have to pay for many extras, including WiFi and parking. The Spencer's Restaurant downstairs is excellent, but pricey. You can get the same menu items, plus sandwiches, at the bar, plus there's a Starbucks attached. The concierge (who may also be the hotel shuttle driver) and housekeeping staff did excellent jobs. Note, as with other hotels, the hotel shuttle takes you to a courtesy bus stop in the parking structure across a road from the main terminal, and you have to take your bags up an elevator, across a skybridge, and down another elevator. If, like we did, you have lots of bags, you can ask the hotel to call the Port Authority a bit before you depart to get permission to drop you immediately in front of the terminal (if others, without such permission, are also taking the shuttle, they are dropped off first in the usual area, then the bus circles around and drops you off). Hotel said they need to do this in order to avoid fines.

One thing that seemed curious, at least to me, is the fact that the swimming pool is outside, obviously reducing the times of the year when it's practical to use. The Hampton Inn in Bremerton, which we stayed at before the Hilton, had an indoor pool (and laundry machine).

The station for light rail to Seattle (not subway as one reviewer said) is a very short walk from the hotel's front door. About a 35-minute ride to the last station, in downtown Seattle, near major department stores, etc.

I did hear some occasional airplane noise, but seldom and not loud. Glad our room faced the interior courtyard/pool area.

Room Tip: Get a courtyard or poolview room to increase buffer from airplane noise.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 25, 2013
Dear Hilton Guest,
Thank you for taking the time to review our property. We always appreciate reviews from our repeat guests as it allows us to ensure we are maintaining consistently superior service. It pleases us to hear that you enjoyed many of our great amenities, including our wonderful restaurant Spencer’s. As we are always looking for ways to improve, I will take the liberty of sharing your comments with our team members. We hope to see you again soon!
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yakima, Washington
Level Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 14, 2013

Excellent bar and bartenders, good food, nice accommodations. Our room was very clean and the bed was comfortable. The service was good also and people seemed very genuine in their service. The check out was easy and so was check in. Sunday breakfast started at 7 instead of 6 which turned out to be a bummer for us.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank PowerhouseGrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 25, 2013
Dear Hilton Guest,
Thank you for the great 5 star review! We are so happy to hear that you enjoyed your stay, as well as our wonderful lounge. Our team works very hard to provide the best service possible and comments like yours demonstrate the excellent job they do. I am pleased to pass your kind words along to our staff. We hope to welcome you back soon for another stay!
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 10, 2013 via mobile

This is a nice clean hotel by the airport with shuttles 3 times an hour. The fitness center is expansive, which is one of the things I look for in a hotel. Newer precor equipment weights etc. the bathroom was ridiculously small. I have found this to be the case in many Hilton properties. The Starbucks on site was nice but the non beverage options were awful. The restaurant was good but expensive. Overall this is a very good hotel. Not excellent as it offered nothing above "standard" but a solid choice.

Stayed November 2013, traveled on business
Helpful?
Thank Ilovelamp27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 14, 2013
Dear Hilton Guest,
We appreciate you taking the time to share your feedback with us regarding your recent stay. We are pleased to hear that you enjoyed our expansive fitness center and onsite espresso bar which serves Starbucks, but apologize for the disappointment you experienced with the non-beverage options. We work hard to ensure that we are offering quality products and services throughout the hotel and appreciate your feedback because it allows us to address areas that may need improvement. Thank you for your comments, and we look forward to welcoming you back for a future stay.
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 8, 2013

This facility was very clean, and very nice. Other than a little road noise in the late evening, this was a superior facility. The restaurant was very good. Conference facilities are also good. I would stay here again when in this vicinity.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank hilliert47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 14, 2013
Dear Hilton Guest,
Thank you for the great 5 star review! We are pleased to hear that you enjoyed your stay and were even able to enjoy a nice meal at our restaurant. We are delighted that your experience at our property was pleasant and hope to see you again soon for a return visit!
Kind Regards,
Jessica Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coeur d Alene, United States
1 review
Reviewed November 5, 2013

I would HIGHLY recommend this hotel! Impressed by the presence and attentiveness of all the staff people. The airport van service was timely and good driving as well as very pleasant drivers. The amenities were of high quality. There was a large FLAT SCREEN TV....Nice touch! Iron and ironing board in the room which is always nice to have. It was nice to have the morning newspaper and the "Starbucks" cafe. The lap length swimming pool was another pleasant surprize, as well as the exceptionally large and well equipped fitness room.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSeattleAirport, Public Relations Manager at Hilton Seattle Airport & Conference Center, responded to this review, November 8, 2013
Dear Hilton Guest,
Thank you for the 5 star review! We are so happy to hear that you enjoyed your stay and that the staff was always very attentive. We are delighted that you were also able to enjoy some of our amenities, such as, the espresso bar, our large outdoor pool and the fitness center. We can’t wait to welcome you back again for another stay!
Kind Regards,
Jessica Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Seattle Airport & Conference Center

Property: Hilton Seattle Airport & Conference Center
Address: 17620 Pacific Highway South, SeaTac, WA 98188
Phone Number:
Location: United States > Washington > SeaTac
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in SeaTac
#12 Business Hotel in SeaTac
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Seattle Airport & Conference Center 3.5*
Number of rooms: 396
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Travelocity, Booking.com, Hotels.com, Priceline, Ctrip TA, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Hilton Seattle Airport & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Seattle Airport Hotel Seattle
Hilton Seattle Airport And Conference Center
Seattle Hilton

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