Made a reservation for a discounted amount for a local basketball tournament.
They quoted the discounted amount on the phone when making the reservation and also when signing for the room, during check in...when checking out they tried to charge a HIGHER rate( of almost $50 more) to my credit card and didn't want to honor the original discounted amount, even after showing proof of the check in form with signature and amount. It was embarrassing to both my wife and I to have to debate this matter in front of a lobby full of other guests.They reinstated my credit card but failed to do the same for others who were in our team's party. ALSO, they say the breakfast is served till 11:00 a.m. which is far from the truth because they put the food away at 10:30 and when trying to ask for condiments for breakfast items, the employee had a language barrier and couldn't understand the request. TERRIBLE location for cell phone coverage too.
- Official Description (provided by the hotel):
- Lucky Eagle Casino & Hotel features more than 1,300 of the latest slots – plus blackjack, keno, craps, bingo, roulette, and more. The warm and inviting 170-room hotel is connected to the casino and features a Starbucks®, a slot room with 86 games, and nicely appointed rooms and suites. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Priceline, getaroom.com and Booking.com so you can book your Lucky Eagle Casino & Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.