I called the hotel directly to make my reservations; two others in my group went through a third party. They ended up with cheaper room rates and had breakfast included - I ended up paying about $5 more and had to pay for breakfast. Go figure.
The refrigerator in the room didn't work, neither did the alarm clock. It's a good thing it was 30*F outside so I could put my bottled drinks outside to keep cold. I told the front desk and they fixed the two items the next day.
What concerned me more was that the ceiling was in bad shape and paint was falling off onto the floor. I didn't notice it at first, but when I picked up my coffee cup in the early morning I found paint chips floating on top. That'll wake you up. I mentioned the problem to the front desk/manager - she pretty much said she was unaware of it and it was up to the guests to inform the hotel staff. I told her hotel maintenace should be checking room conditions and fix problems before the rooms are rented. She seemed a little dumbfounded by the idea.
She finally offered to include breakfast as a consolation but, of course, refused to give me the same lower room rate as the other two in my party. I just made sure I covered my coffe with a magazine the next three mornings.
- Official Description (provided by the hotel):
- The Red Lion Hotel Richland Hanford House in Richland Washington is located right on the scenic Columbia River, 10 minutes from the Tri-cities Airport via our complimentary airport transportation. On downtown Richland's main arterial, the hotel offers convenient access to the Hanford Nuclear Reservation and all of the businesses located there including Battelle, Energy Northwest, Bechtel, Framatone, and HAMMER.Our 149 spacious guest rooms, including seven suites, feature all the amenities you'd expect of a first-class hotel, including Red Lion's signature plush Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), complimentary wi-fi, telephone dataports and room service. We also have laundry and valet services and a fully equipped business center.For fun and relaxation, enjoy our outdoor pool and whirlpool or work out in our fitness center. Nearby you'll find Howard Amon Park with a 7-mile path along the river for walking or jogging. Golf, tennis, boat rentals and shopping are close by as are some of the area's 20 wineries and the Columbia River Exhibition of History, Science & Technology. ... more less
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- Also Known As:
- Red Lion Richland
- Richland Red Lion