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Red Lion Hotel Richland Hanford House
Ranked #7 of 13 Hotels in Richland
Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“dirty”
Reviewed July 19, 2012

where do i begin! when we arrived we found chips on the floor under the desk/table, a cherry stem on the chair at the desk/table, stockings in the bottom of the bedside table, soap on the edge of the tub making us wonder if any of the bathtub was clean, hair on the bathroom floor behind the door, microwave was dirty, and the coffee maker had the wrong coffee pot so that when we made coffee it did not fill the pot and made a huge mess. Day 2, when returned to the room, floors were still not clean and we were not given more coffee or clean bath linens.

All the staff were helpful and friendly. we did have to wait a long time for our meal on the last day but we were comped one of the dinners.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank lynda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elke S, Manager at Red Lion Hotel Richland Hanford House, responded to this review, August 20, 2012
Thank you for taking the time to write a review.

I am quite glad to hear that in spite of our shortfalls in your room our staff was a highlight. I can assure you that your issues have been addressed with our Director of Housekeeping and corrective action has been taken.

I apologize that we were not up to standards during your visit. I do hope that you will give us another opportunity to show you how we can shine!

Looking forward to your next visit!

Take care,
Elke ~ Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
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    36
    24
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Any
English first
Issaquah, WA
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 18, 2012

I always try to stay at Hanford House whenever I'm in Richland. We came down from Issaquah, WA - kind of 'spur of the moment' to visit family. Room was fine. Service was great. Hung out at the pool. Love that its right next to Howard Amon park - so walking and bike riding,and of course water sports access are GREAT! Everything was fine. I'm happy that Red Lion booking agent mentioned the AARP special rate - that saved me $60 on the bill! If you are an AARP member, be sure to ask for that rate.

Room Tip: Top/second floor units that face the river are the best. Ask for #275 or higher.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3A1J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elke S, Manager at Red Lion Hotel Richland Hanford House, responded to this review, August 20, 2012
Thanks for writing your review!

We too enjoy the proximity to the park and the river views are spectacular! Be sure to check out our website for other great deals on rates.

Looking forward to your next visit!

Take care,
Elke ~ Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Wenatchee, Washington
Level Contributor
5 reviews
Reviewed July 17, 2012

I appreciate having a very nice room to return to at the end of a hot day. The location is near the river where my wife and I went for a beautiful river park walk. The grounds are excellent the pool is nice and I was good to watch so many people having fun. I highly recommend this hotel. We look forward to visiting the Hanford House and Tri Cities area again.

Room Tip: I would recommend getting a room on the river side of the hotel
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elke S, Manager at Red Lion Hotel Richland Hanford House, responded to this review, August 20, 2012
Thanks for writing a review!

We are always happy to hear our guests enjoyed their stay. Tri-cities is certainly the area to have outdoor summer fun!

Can't wait to see you again!

Take care,
Elke ~ Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longview, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2012

We had the best stay for a wedding we went to at the Red Lion Hanford House!!! Beautiful location and scenery right on the Columbia! Pleasant staff, clean and comfortable rooms with little deck facing the water and park and pool to enjoy with the "hot weather"! Would recommend to everyone and would enjoy staying again if ever over that way! Thank-you!!!!

Room Tip: Face the Columbia River and the park if possible!!!
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macygal22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elke S, Manager at Red Lion Hotel Richland Hanford House, responded to this review, August 20, 2012
Thank you so much for taking the time to write a review!

We're so glad you enjoyed your stay and we agree the location can't be beat!

Looking forward to your next visit with us!

Take care,

Elke ~ Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilsonville, Oregon
Level Contributor
168 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 4, 2012

Although located right on the Columbia River with very easy access to the great walking / biking trail, the hotel was only average. Check-in was less than gracious: 1) without notice the Red Lion pet policy has changed and I was charged $$ for my house-trained, 9 lb, non-shedding dog, 2) I asked for a quiet room away from the door, stairs and ice-machine and the first room was right next to the door and stairs -- they did change my room upon my complaint, 3) the hotel decor was very dated, the shower had mildew and cracked caulking, light bulbs were burned out and the bed was terribly uncomfortable (somehow good linens are supposed to hide old, saggy mattresses?). I would not stay there again given similarly situated, newer hotels near by.

Room Tip: There are rooms looking out on the river.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank col2or
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Lion Hotel Richland Hanford House, responded to this review, July 11, 2012
Thanks you for taking the time to write a review!

I am sorry your experience was not as you would have expected it to be. I have already informed Housekeeping and Engineering who are resolving the issues mentioned.
The Front Office Manager has also been informed and has taken corrective action regarding your poor check in.

We would love to see you again so you could see just how good we really are.

Safe travels.

Ian - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2012

We have stayed at many hotels but this one tops them all. The staff was extremely helpful and friendly. The rooms were clean and the beds comfortable. The hotel is along the river and a great setting for families. The last review spoke about kids running up and down the halls.....I only heard that happen one time....most of the kids and families were at the volleyball court...very cool... the outdoor swimming pool or the spacious courtyard. In fact, when your balcony door was shut you could not hear any of the outdoor noise. Balcony was very nice! The boat launch is next door, and the pave walking, running, biking path were mere steps away. The hotel was close to all our other activities. Thank you for a great stay!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Lion Hotel Richland Hanford House, responded to this review, July 11, 2012
Thanks for taking the time to write a review!

We agree...we think we are awesome too! We have the best location in the Tri Cities as you described.

Until we see you again...safe travels.

Ian - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 1, 2012

Loved our stay here - very comfortable beds, clean rooms, little to no noise bleed in-between rooms. Big (deep - 9') pool and beautiful restaurant/lounge with views of river and park. Walking distance to restaurants & other attractions. We had a 2nd floor room with balcony that overlooked the interior yard/pool area which was nice. Big big balconies with chairs and table. Great on those cool evenings in the summer!
There were a few stains on the carpet/chair but the hotel is HIGHLY used, and not brand new. I wasn't that concerned with it. We stayed for a few nights and just kept gushing about how much we enjoyed this hotel (and we've stayed at ALL the Red Lions in Tri-Cities/Yakima). We'll be back!

Room Tip: Ask for 2nd floor room with view of the river or on the north or northwest side of the complex away...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Lion Hotel Richland Hanford House, responded to this review, July 11, 2012
Thank you so much for writing a review!!

We were so glad to see you at one of hotels again and I agree we have a super location...it's just great!

Looking forward to your next visit!!

Ian - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Richland Hanford House

Property: Red Lion Hotel Richland Hanford House
Address: 802 George Washington Way, Richland, WA 99352-3538
Phone Number:
Location: United States > Washington > Tri-Cities > Richland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 13 Hotels in Richland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel Richland Hanford House 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Red Lion Hotel Richland Hanford House in Richland Washington is located right on the scenic Columbia River, 10 minutes from the Tri-cities Airport via our complimentary airport transportation. On downtown Richland's main arterial, the hotel offers convenient access to the Hanford Nuclear Reservation and all of the businesses located there including Battelle, Energy Northwest, Bechtel, Framatone, and HAMMER.Our 149 spacious guest rooms, including seven suites, feature all the amenities you'd expect of a first-class hotel, including Red Lion's signature plush Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), complimentary wi-fi, telephone dataports and room service. We also have laundry and valet services and a fully equipped business center.For fun and relaxation, enjoy our outdoor pool and whirlpool or work out in our fitness center. Nearby you'll find Howard Amon Park with a 7-mile path along the river for walking or jogging. Golf, tennis, boat rentals and shopping are close by as are some of the area's 20 wineries and the Columbia River Exhibition of History, Science & Technology. ... more   less 
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Also Known As:
Red Lion Richland
Richland Red Lion

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