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“A wonderful and helpful stay”

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Hilton Garden Inn Seattle/Renton
Ranked #1 of 11 Hotels in Renton
Certificate of Excellence
Port Angeles, United States
1 review
“A wonderful and helpful stay”
Reviewed June 1, 2014

From the time we walked in until leaving the staff were helpful and friendly. The airport shuttle driver was safe and informative as to where we needed to go and how to get picked up again. The business center computers were quick and printing boarding passes were free. We will stay here again for sure. We usually use a hotel in the Seattle area to stay at before doctor appointments, personal and business travel. You will enjoy your stay with them.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Loren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Muskegon, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2014

a/c didn't work at arrival, fixed in 5 minutes, ride to ship docks for cruise wasn't on time, but the manager called another service-ride arrived in 15 minutes. allowed us to check in way early, nice since we were up all night in airports.excellent stay!!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Brunswick
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 28, 2014

We stayed for 1 night at Hilton. Easy to get to. Clean and spacious room with fridge and microwave. Since we stayed for 1 night, we didn't expect too much. The best thing at this hotel is the staff at reception and breakfast. Very considerable and courteous. Great service. The cook to order breakfast was delicious. Very comfortable seating at the dining area. We really didn't expect such great service and they all need a pst on their shoulders.

Room Tip: Thin walls!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank WanMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviewed May 25, 2014

I've stayed at Hilton's in the US, Canada and Europe and I've always appreciated the high standards all the establishments have demonstrated. This particular hotel was no different and I liked that. One day, when I get around to it, I'm going to buy the type of bed these hotels use. I like them better than the Tempur Pedic I'm used to.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, United States
1 review
Reviewed May 21, 2014

I stayed here for a business trip last weekend w/ my wife. Overall the staff were friendly & always helpful. The hotel is average but our room was clean & we slept good. They had a small workout room with good quality equipment. But the value of the breakfast the provided was terrible. We had 2 below average omelets & some items from the cold breakfast bar. If it was complimentary I would be okay with or even it was a relatively cheap. But for the price we paid it was the last meal we had here. The next morning we had breakfast at highly rated cafe in downtown Seattle for the same price! 2 below average omelets= 2 seasonal fresh & delicious dishes?????? Good for sleeping but not eating.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 19, 2014 via mobile

Eh....no continental breakfast...it was $13 if you wanted bacon and eggs. $8 for my 3-year old to eat one cup of cereal. No great amount of customer service from anyone. However, the room was clean and no one bugged us. I just got a lot more out of the other hotels where we stayed during our vacation, but the other hotels cost less.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erinstecher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Wisconsin
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 19, 2014

I encountered two problems while I was staying at this hotel and they successfully fixed one...but failed at the other.

I understand that it was unseasonably warm when I was in the Seattle Area, and the A/C in my room wasn't adequate to handle the daytime temperatures. In the morning I talked to the young lady at the front desk about the A/C problem in my room and a problem with the TV remote. When I returned from my work day, there was a note in my room stating that both problems were taken care of...but that wasn't exactly the situation. The A/C was never fixed and the temperature only possibly caught-up to the thermostat setting in the middle of the night.

The morning that I checked-out, the young man at the front desk asked if everything was satisfactory with my stay, and after I said "no" and explained the situation, he simply said "Okay, is there anything else I can do for you?" I was completely blown off!!! I hope he sent someone back to room 104 to have the A/C serviced...but unfortunately I think that probably didn't happen.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this review, June 26, 2014
Thank you for the feedback about your recent stay. We sincerely apologize for falling short during your stay and are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. We hope you will consider staying with us in the future.

Sincerely,

Katie Hunter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Seattle/Renton

Property: Hilton Garden Inn Seattle/Renton
Address: 1801 E Valley Rd, Renton, WA 98057-3364
Phone Number:
Location: United States > Washington > Renton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Renton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Seattle/Renton 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Garden Inn Seattle/Renton hotel is minutes from Seattle-Tacoma Airport (Sea-Tac) and downtown Seattle, as well as attractions such as the ShoWare Center, Starfire Sports Complex, and Seahawks Training Facility. Our Hilton Garden Inn Renton hotel offers a free airport shuttle, free WiFi spacious rooms, an on-site cafe, lounge, convenience mart, and more. ... more   less 
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Also Known As:
Hilton Garden Inn Seattle/Renton Hotel Renton
Hilton Garden Inn Renton
Hilton Renton
Renton Hilton

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