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“Perfectly Serviceable”

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Hilton Garden Inn Seattle/Renton
Ranked #1 of 12 Hotels in Renton
Certificate of Excellence
Reviewed February 12, 2014

I had a fine and uneventful stay at the HGI Renton. A typical HGI and that's what I was looking for. Staff was fine, rooms were clean, the breakfast filling and the beer cold. Anyone expecting to have their socks knocked off at a Hilton Garden Inn are in for a disappointment as Hilton discourages their mid-price hotels from putting their individual flair or anything resembling a personality into the guest's experience. The advantage is you know exactly what you're getting. This location was ideal for business in the Renton, South Seattle and SeaTac areas. I will stay her again and would recommend.

  • Stayed: February 2014, traveled on business
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1  Thank Bingenheimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 - 478 of 736 reviews

Reviewed February 6, 2014

Hotel was average, hovering above grimy. Very worn, signs of age very apparent. Staff was very nice and helpful, though. Our bed was advertised as a "comfit" bed, but was actually deeply indented from use and very uncomfortable. Linens seemed iffy. Breakfast was terrible; cold eggs, oatmeal like hardened cement, bacon undrained and extremely greasy. Staff could care less in the restaurant. Supposedly a "Non-smoking" hotel; the hallway smelled of smoke, room did not, though.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Wallyquilt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014

Nice hotel and a seemingly newer location. Room was clean and this had better beds than the Sleep Number beds. Bar was okay and the menu was limited, but nice. TVs were, i think 42" and I would stay again.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this reviewResponded April 22, 2014

Dear Jon E,

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel to show you are updated menu!

You Can Count On Us!

Katie Hunter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

I have stayed at this property since the second night it opened many years ago. I t has been sold (again) and you can tell it is owned by an investment group focused on paying for the investment rather than satisfying guests. I had placed a do not disturb sign out after late arrival. Despite that, the housekeeper proceeded to wake me at 8 am by rapping on the door to clean the room. She continued to make a tremendous amount of noise as she sauntered down the hall rapping on all doors and screaming housekeeping. Little things are being missed, The apples in the basket were soft and could not be eaten. When it was brought to staff attention they said they were sorry for both the early AM disruption and the sub par apples and went on with their life. They have been talking about a remodel for years and now it has been delayed again. The long time restaurant help has been replaced and there is no welcome feeling anymore. Huge disappointment.

Room Tip: fourht floor
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  • Stayed: January 2014, traveled on business
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1  Thank Milespert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this reviewResponded February 3, 2014

Dear Milespert,

Our goal is to provide 100% service satisfaction and I do personally apoligize that we have failed to exceed your expectations. We take all service issues very seriously and will be using your experience as a training tool. We hope to have the opportunity to recover your trust in the future.

Yours in Hospitality,
Katie Hunter

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Reviewed January 14, 2014

Nice, comfortable accommodations centrally located for business and pleasure. Nice in-hotel restaurant menu choices for breakfast/lunch/dinner. Comfortable, firm bed and extra bath towels. Many popular restaurants within 3 miles. Plenty of parking.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this reviewResponded January 16, 2014

Dear carguy67,

We are very glad you enjoyed your stay with us during the Christmas holiday! Please come back to see us again soon!

Safe travels,

Katie Hunter
General Manager

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Reviewed January 6, 2014

The location is great, the hotel is neat and has great facilities and the people are awesome! the rate is well worth it.

Upon our arrival even though due to a mistake on Expedia site, we were expected on a different date in the hotel, the hotel manager, Heather, provided such courtesy and remarkable customer service that made our stay extra special. The staff is also very welcoming and make you feel at home.

  • Stayed: December 2013, traveled with family
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Thank G S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this reviewResponded January 16, 2014

Dear G S,

Thank you for taking the time to review our hotel. I am very pleased that we excedded your expectations including the issue with your reservation. I have shared your comments with our team as they really enjoy hearing all feedback. We hope to see you again the next time you are in the Seattle area.

Yours in Hospitality,
Katie Hunter
General Manager

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Reviewed January 2, 2014

Our stay was on Christmas Eve and Christmas morning. The hotel had few guests. However, the staff was very accommodating and welcoming. The restaurant staff was cheerful as well. It was a very nice experience.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank carguy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie H, General Manager at Hilton Garden Inn Seattle/Renton, responded to this reviewResponded January 16, 2014

Dear carguy67,

We are glad you enjoyed your stay with us during the Christmas holiday. We hope to see you again soon!

Safe travels,
Katie Hunter
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Seattle/Renton

Address: 1801 E Valley Road, Renton, WA 98057-3364
Phone Number:
Location: United States > Washington > Renton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Renton
Price Range: $98 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Seattle/Renton 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Garden Inn Seattle/Renton hotel is minutes from Seattle-Tacoma Airport (Sea-Tac) and downtown Seattle, as well as attractions such as the ShoWare Center, Starfire Sports Complex, and Seahawks Training Facility. Our Hilton Garden Inn Renton hotel offers a free airport shuttle, free WiFi spacious rooms, an on-site cafe, lounge, convenience mart, and more. ... more   less 
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Also Known As:
Hilton Garden Inn Seattle/Renton Hotel Renton
Hilton Garden Inn Renton
Hilton Renton
Renton Hilton

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