I stayed here in July on my birthday. The room was chilly and blowing cold air for heat(AC). When I arrived it looked out a place as if someone just hopped out of bed. I suffered the whole night in that ICE COLD room. It was late and no one could do anything about it. When I notified the front desk the girl who was trying hard to be helpful explained the wiring system and some story about the heat not working on certian sides in the building. She offered complementy breakfest and I called the Manager Amber Thompson and told her my experience. There was a bucket list of what was wrong that I'm not even covering in this review and those things I would let slide. The main problem was the heat not working. It was prob better to sleep in my car! Within the week she got back to me and ask if I wanted a refund. They credit my account and she offered me a complementy night so they can show me a better experience. I accepted but wanted to make sure the room "They complementy give me" had a working heater! not just AC! and had Housekeeping done! To make a long story short she never mailed me the complementy voucher. I followed up with her in September and told her I still haven't recieved it.She said she mailed it out in July. I verified my address again and It all sounded good like she was listening and cared. Till this day no follow up or no voucher. I don't even think they have enough rooms with Heat in them. This isn't my last resort hotel and def not my 2nd thought. They don't even have anything on a 2* hotel.No intergrity.No heat.Only Personas. Inauthentic concern and Alaska weatherd rooms.
- Official Description (provided by the hotel):
- Full service hotel located convenient to Sea-Tac Airport, Bellvue, and downtown Seattle. Experienced and friendly staff eager to assist in making your stay at the Rainier Hotel and Conference Center one to remember. The Yankee Grill is located off the lobby, and is one of the areas best dining venues; serving breakfast, lunch, and dinner with a variety of handmade, delicious, creations! ... more less
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- Also Known As:
- Holiday Inn Seattle-Renton Hotel Renton
- Holiday Inn Renton
- Renton Holiday Inn