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“Excellent”

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Hyatt House Seattle/Redmond
Ranked #1 of 8 Hotels in Redmond
Certificate of Excellence
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
“Excellent”
Reviewed March 13, 2014

Location - Very close to downtown Redmond with restaurants, bars and shopping. If you are a fitness buff, Sammamish River trail is right outside with some gorgeous running/riding trails.

Room - Super clean (kudos to housekeeping). Air conditioning is precise and efficient. Refrigerator/microwave are very convenient, esp for long stay guests. Ask for room facing Bear Creek Parkway or Redmond Way - I had a room facing the office/apartment block at the back, and its a pain to keep opening / closing the curtains for privacy (though road facing rooms could be noisier)

Amenities - Free WiFi (.. what!! free hotel WiFi in the States? really??) and free breakfast. I didn't use the gym or heated pool, but they looked great. the bar had a nice sit-out area and was open late; the bartenders were very friendly.

A tiny niggle - refrigerator makes an awful noise when the compressor kicks in - sounds like its dying - its is very audible in the lounge / TV area though not in the bedroom.

Overall, if you need to stay in Redmond, this is the hotel I would strongly recommend.

Room Tip: For privacy, ask for rooms facing Bear Creek Parkway or Redmond Way.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shiv_Nayar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, March 19, 2014
Dear Shiv_Nayar,

We feel very fortunate to have received all of the detailed feedback that you have taken the time to provide us during your extended stay. The Hyatt House was designed with the long term traveler in mind including fully equipped kitchens and guest laundry in addition to all of the amenities you will find in any other hotel.

We thank you for your positive comments on our Housekeeping and Food and Beverage Team as well as your feedback on the refrigerator noise which our Maintenance Team has addressed.

Thank you again for choosing to stay with us.

Sincerely,

Hyatt House General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
2 reviews
Reviewed March 10, 2014

We stayed one night on a business trip and everything was great! Hotel very clean and our room smelled great!! We had dinner/drink in the lounge and even played a game or two of pool. Very pleasant stay and will return here next time we are
In Refmond! Thanks for professional and friendly service

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veraowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, March 12, 2014
Dear Veraowens,

We are delighted to hear your feedback on the Hyatt House Redmond as well as the service that you received! We thank you very much for staying with us while on your business trip.

We are very proud of the service the Team provides to our guests including the Housekeeping and Food and Beverage Team which you mentioned. We look forward to your return visit to the Redmond area.

Thank you very much,

Hyatt House General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 23, 2014

Hyatt House is one of the few hotels available in Redmond and it is has the beat value to price. The rooms are spacious and comes with a small refrigerator and microwave. They have range top in the larger rooms which is convenient if you like to prepare your own meals. You may need to once you run out of restaurant options. They have a decent breakfast buffet including fresh made to order omelet.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merli A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, February 26, 2014
Dear Mel Lee,

We are very pleased to hear that you enjoyed your stay with the Hyatt House Redmond recently. We are grateful that you shared your feedback and pictures including details on breakfast our fully equipped kitchens in most of our Suites.

Thank you for choosing to stay with us, and we look forward to your next visit to the Redmond area.

Sincerely,

Hyatt House General Manager
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New York City, New York
Level Contributor
6 reviews
Reviewed February 18, 2014

PROS:

- Modern decor

CONS (Room 213 - Ask to switch rooms if you get this one!!!!)

- The woman that checked me in was a bit terse, not that welcoming or friendly.

- Bed was way too soft. I woke up in the middle of the night feeling like my back was falling into a sinkhole

- I was woken at about 4 am due to the noise from the AC/Heat unit. The sound was like I'd stuck my head in a jet engine. Not only was I woken up, I was woken up with a throbbing headache and it was VERY difficult to get back to sleep or get a good night's rest.

- I phone ordered my dinner to the restaurant. 15 minutes later, I received a call saying my entree was unavailable. No problem, switched my order up. 30 minutes later, still no phone call from the restaurant. I had to proactively call only to find out my order had been ready to pick up. Pretty annoying - what would have happened had I not called? When I got down to the restaurant (beware: no room service, but I didn't mind heading down there but it was vexing that I was starving by then), there were 2 customers at the bar -- what caused the delay then? Bear in mind I called during normal dinner hours around 7 pm.

- When I reached into the Kleenex box in the bathroom, there were only 2 tissues left. The tissues look like they had been pulled out and stuffed back into the box.

- The towels had a funny smell. They need to do something about their laundry detergent or clean their dryer vents.

- No shampoo and conditioner, only shampoo+conditioner combo. Disappointing.

I normally love staying at the Hyatt, but I will never stay at this Hyatt House ever again. For a $220+/nt room, my expectations were higher.

Room Tip: Avoid Room 213 like the plague
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddgoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, February 24, 2014
Dear ddgoose,

I want to first thank you very much for selecting the Hyatt House Redmond as your hotel of choice for your recent visit to the area. I sincerely apologize and am very disappointed in hearing your feedback on Housekeeping, Front Desk, and Food & Beverage.

I have shared and addressed each of the complications you encountered with the appropriate department head individually, as this is stay does not represent the customer service standards that we uphold.

I truly apologize for your less than perfect experience with us and hope that you will give us another opportunity to serve you in the future.

Sincerely,

Hyatt House General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, California, United States
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 17, 2014

My friends and I stayed at the Hyatt House for 3 nights- Jan31-Feb2. I stayed in a 1 bedroom (suite?) through an upgrade offer I got in an email a couple of days before arriving. The room was just OK, not as nice looking as the pictures. There were dirty dishes (glasses and a few other things) in the dishwasher despite a sticker on the dishwasher saying they were clean-- so that was pretty annoying. I don't understand why they would leave dishes in the washer anyway. Clean them and put them away! The balcony was a joke and there wasn't anything to look at except the building across the street. The only other negative issue was with the elevators in the morning- on the slow side. I heard through the grapevine that the hotel was full so that probably had something to do with it.
On the upside, there is indoor parking, a great breakfast with variety in the restaurant, the bed was comfortable, and a bathroom with a walk-in shower (warning- no tub if that's important to you). The hotel is conveniently located, well maintained and has an upscale look and feel.
To wrap-up- I will stay here again but I will pass on the room upgrade.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, February 18, 2014
Dear Chris,

We are very glad you chose to stay with us on your recent visit to the Redmond area. We also thank you for taking the time to share your detailed feedback on the hotel. We utilize all of the feedback we receive in order to ensure we attain the highest level of customer service. I sincerely apologize for your experience with the dirty dishes upon check in and slow elevator.

We appreciate your positives on the hotel parking, breakfast, restaurant, beds, shower, convenient location and upscale look. We look forward to your next visit to the Redmond Hyatt House.

Thank you,

Hyatt House General Manager
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Bismarck, North Dakota
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 9, 2014

I've stayed at the Hyatt house Bellevue many times but wanted to stay closer to friends on this trip. The parking is located across the way from the hotel along with the parking for the apartments located there. The rooms are very nice and the pool area was quiet and nice as well. The hotel had a not so pleasant smell in the lobby, couldn't quite figure out what it was. There was a maintenance guy in the room we were assigned to when we checked in. He was fixing a room darkening shade, which broke right after he left. I stayed for 2 nights, but my room keys were deactivated at 11am on the first morning there. Unfortunately I was just not as pleased with this stay as I had been with the Bellevue location.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabePharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, February 10, 2014
Dear GabePharm,

Thank you very much for choosing to stay with us after your positive stay with our Hyatt House in Bellevue. We appreciate you taking the time to share your experience with us. We are very glad to hear you enjoyed the pool and hotel in general. We sincerely apologize for your experience with the lobby odor, guest room shade, and room key. We will share your feedback with our housekeeping, maintenance and front desk departments.

Thank you very much for choosing to stay with us and providing us with your experience in order to utilize with the team to ensure we are exceeding our guests expectations.

Sincerely,

Hyatt House General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 9, 2014

Small hotel near offices, malls, all within walking distance. Very good breakfast, clean and comfortable rooms, little shop for essentials at ridiculously cheap prices. Warm, cosy atmosphere and helpful, polite staff at reception. Shuttle. Heated pool, jaccuzi and gym

Room Tip: Heated pool, jaccuzi and gym
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hadleyr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRedmondGenMgr, General Manager at Hyatt House Seattle/Redmond, responded to this review, February 10, 2014
Dear Hadleyr2014,

Thank you so much for your wonderful feedback on your recent stay. We are very proud of our guest service we provide throughout the hotel including in breakfast. We are also very glad you found the hotel to be in a convenient location to the Redmond Town Center as well as your office.

We look forward to your next visit to the Redmond area!

Hyatt House General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt House Seattle/Redmond

Property: Hyatt House Seattle/Redmond
Address: 15785 Bear Creek Pkwy, Redmond, WA 98052-4369
Phone Number:
Location: United States > Washington > Redmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Redmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt House Seattle/Redmond 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Hyatt House Seattle/Redmond delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 144 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or alfresco patio with fire pit and lounge seating. Conveniently located near Microsoft Campus and steps from Redmond Town Center’s shopping, dining and entertainment experience. ... more   less 
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