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“It was okay...Not what I expected!”

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Silver Cloud Inn Redmond
Ranked #2 of 10 Hotels in Redmond
Certificate of Excellence
A TripAdvisor Member
Boise, ID
Reviewed March 29, 2005

I have tried to stay at the Silver Cloud Inn several times and each time I go, I keep thinking it will be better! Boy, I was wrong! This hotel is not for me, nor would I reccommend it to any of my friends.

  • Stayed: January 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDMONDGM, General Manager at Silver Cloud Inn Redmond, responded to this reviewResponded May 23, 2007

Dear Trip Advisor Member,

I realize it has been a while since you wrote your feedback and I apologize for the extremely late response. I am so sorry that you did not have a very good experience during your stay here a couple of years ago. I would like to take this chance to invite you to come back to our hotel and experience our improved services. Our front desk team has been undergoing continuing customer service training and we have also made improvements in our front desk operating system.

Aside from the improved services, we continue to offer our signature complimentary continental breakfast, complimentary high speed internet access (both wired and wireless), and complimentary shuttle service to anywhere within 5 miles of the hotel from Mondays thru Fridays.

We do hope that you will give us a chance to be of service to you again.

Thank you and we look forward to seeing you soon!


General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (331)
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312 - 318 of 331 reviews

Reviewed February 19, 2005

What a lovely Hotel! Reasonably priced, clean, friendly, comfortable. I would recommend to anyone.

2  Thank NikiXO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2004

Very nice and well-run hotel. Rooms are large, well-maintained, clean, and include free high-speed internet access. Indoor pool large enough to actually swim in (not just splash around).
Staff is firendly and helpful. Pleasant lobby with fireplace.
For the price, it can't be beat. I've stayed here half a dozen times and it's my first choice when in Redmond -- which has quite a few good inexpensive hotels.

2  Thank Beauzeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2004

I've stayed at the Silver Cloud Redmond about 10x in the past couple years and am still pleased. I'm in my early 30s. Good breakfast, pool, internet terminal with printer (to print your boarding pass), clean rooms, good customer service, relatively cheap price, and convenient location make this consistently good lodging.

2  Thank Fun6549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Philadelphia, PA
Reviewed March 3, 2004

This is a great hotel. Clean, well maintained, very helpful staff. Free wireless internet in your room, nice and clean pool and fitness room.
Exceptional breakfast. We had originally planned to stay 2 nights, but ended up staying an extra night because we liked it so much. The hotel is near several shopping centers and restaurants, and a short drive to downtown Seattle. Will definitely go back and recommend it enthusiastically to everybody.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Spokane, Washington
Reviewed August 13, 2003

I was saddened to see the review from the San Francisco guest. My family and I have stayed at the Silver Cloud Redmond nearly every month for the past year. We have tried other hotels, but we get the most for our money right here! Silver Cloud has an updated lobby, with slate floors and a large fireplace, lots of comfy furniture and beautiful granite counters. The rooms also have granite counters in the bathrooms and the beds are comfortable. We have always had clean rooms and the hotel has always been accomodating for extra linens, etc. The best part is the fabulous breakfast in the morning. They have a make-your-own waffle bar, yogurt, pastries, bagels, fresh fruit, cereal, oatmeal, milk, juice and coffee. We've never been disappointed.

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 29, 2001

My travel agent made a reservation here. When we got to the hotel, the lobby was outdated and old looking and musty smelling. We asked to see a room as we had some reservation about staying at the hotel based on the lobby. When we saw the room, it was unacceptable. It was stuffy and smelled like a college dorm room. We went back down to the front desk and told them we found the room unacceptable and did not want to stay there. We were told it was too late to cancel since they require a 24 hour cancellaton.

We tried several times to get this charge off our bill, but the hotel would not budge. They said we were a No-Show. We did show. I will never consider a Silver CLoud hotel with this kind of attitude. It was am easily $167.00 for the hotel. In my mind they misrepresented the quality of the hotel.

My advice, stay away!!!

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Cloud Inn Redmond

Address: 2122 152nd Ave NE, Redmond, WA 98052-5520
Phone Number:
Location: United States > Washington > Redmond
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Redmond
#2 Business Hotel in Redmond
Price Range: $110 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Cloud Inn Redmond 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Silver Cloud Inn Redmond is located in the heart of Redmond's high-tech corridor just three blocks from Microsoft's main campus. Downtown Seattle is 12 miles away just across beautiful Lake Washington via floating bridge. Upscale shopping and dining options are within a few minutes from our Redmond hotel with the renowned Bellevue Square and Lincoln Square just 3 miles away and Redmond Town Center just 4 miles away. The complimentary Silver Cloud Breakfast is offered daily in addition to our fitness and business centers. The hotel has a year-round indoor pool and spa, and offers local area shuttles. Our brand new state-of-the-art fitness center is now open with all new equipment. ... more   less 
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Also Known As:
Silver Cloud Inn Redmond Hotel Redmond
Silver Cloud Hotel Redmond
Silver Cloud Redmond

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