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“Beautiful, clean hotel with exceptional staff who were very accommodating”

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Best Western Premier Plaza Hotel & Conference Center
Ranked #1 of 7 Hotels in Puyallup
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful, clean hotel with exceptional staff who were very accommodating”
Reviewed October 3, 2012

The hotel is in a convenient location. The staff was all very friendly and knowledgeable. Breakfast had a good variety of food to choose from. Rooms are clean and well maintained. I would recommend this hotel to anyone coming to the area

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rbm-inc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Victoria, British Columbia, Canada
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 29, 2012

We stayed here for 2 nights while we went too the fair. Upon check in the lady at the desk presented us with a little bag with some treats inside it and thanks us for being a card member. The hotel was just overhauled and looked pretty clean and fresh. Everything was good to go including the hot breakfast. Speedy at check out. A Denny's is close by along with a shopping mall across the bridge. There is a shuttle service by donation to and from the Fair grounds. Overall it was a very pleasant stay and worth every penny. Good job too all the staff.

Room Tip: Great place too stay
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Visited the Puyallup fair and stayed at the Best Western Premiere for a couple of nights. Great hotel. Staff were pleasant and accommodating with our numerous questions. Although they ran out of eggs for breakfast one morning, everything else was great.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank Shawncpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2012

Stayed at the Best Western Park Plaza in Puyallup as we were attending concert at the Puyallup Fair nearby.

With the local shuttle..to and from the Fair.. Great... The Denny's in the Parking Lot.. Makes A great Pleeasure all the way around..
The endless coffee..The Fresh Baked Cookies..The Breakfast With all the trimmings..Fresh Squeezed Orange Juice... The Fresh Waffles and Strawberries..
The V-8 ice cold....The Big TV in the room..Very ADA Friendly...
The Pool is nice and Cozy.. Off the Lobby but Private.. The Hot tub is great also..
The Plush Towels ..100% Cotton.. No cotton blend here..
The Big King Size Bed..Big for a fluffy guy like me.. Endless pillows.. The ADA Shower and Bathroom Very Roomy/Comfy..No Problem For a Wheelchair!!
Clean and even the remote for the tv is fresh.. A dvd player in the room and a Library of dvds if you wish to choose from at the front desk.
The Chairs and Furniture are Very Large and Very Sturdy.. The Layout was very convinent to Shopping... Churches...Freeways... Just off the beaten Path and Quiet... The Service was impeccable... Smiles...Friendly...most of all seemed to enjoy helping people.. Iam Handicapped and this is the best place I have ever stayed at. hands down... The Gym was very user friendly... When we stay again in a hotel We can only hope that it will be as nice as this one is. Best Western You have a wonderful Hotel here.

Room Tip: Ada rooms very well planned and very well designed...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci N, Director of Sales at Best Western Premier Plaza Hotel & Conference Center, responded to this review, September 24, 2012
We are extremely happy that you enjoyed your stay with us and hope to see you again soon! Thank you for choosing the Best Western Premier Plaza!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 23, 2012

We and another couple were visiting the area, while celebrating a special occasion. I pre-ordered 2 bottles of wine for our room, for which we agreed to pay a total of just over $50.00 for.

We arrived at the hotel, and we were wowed by our initial impression. The lobby and restaurant areas were beautiful! A male employee checked us in, and although he was pleasant, we all noted after the fact that his manner was more like a camp counsellor directing campers to their cabins, than what we would have expected from a 'Premier' Best Western. The staff were all wearing 'Puyallup Fair' shirts, (which was fine), but this combined with the very casual manner in which we were addressed, made for an unusual check-in experience, at what otherwise would have seemed like a high-end hotel.

We went to our rooms, and again were extremely impressed. The 1 bedroom suites that we stayed in were stunning, and rivaled any Marriott or Hilton we have ever visited. The cleanliness of the rooms was top notch, they were very spacious, and suite bath tubs were 4 times the size of our tub at home! Every ammenity was taken care of, and waiting for us on the tables were our bottles of wine, (and several complimentary mini chocolate bars), with glasses laid out. Unfortunately there were no wine bottle openers. We phoned the front desk, and were told someone would get on that right away. Ten minutes later we received a phone call back advising that the staff had had too many problems with 'people taking off with their wine openers' so they don't supply them. However, if we would like to bring the wine bottles down ourselves to the bar area, they would open them for us. My husband's request that someone perhaps come with the opener to our rooms and open the wine for us, (there were three staff chatting at the front desk just down the hall, who did not appear to be overly run off their feet at that time), was not well received. It was obviously not a big deal for us to walk down the hall to the lobby to have the bottles opened, but it's just the principle. If the the Best Western wants its 'Premier Brand' to match the quality of its competitors, these little customer service issues are fairly significant.

Other than this, our stay was perfect. This is a beautiful hotel, with excellent rooms, and generally pleasant staff. We were impressed with the breakfast, and the female staff person who was taking care of the breakfast area was amazing and extremely attentive. Well done! We would certainly stay here again.

Thank you.

Room Tip: Would certainly recommend upgrading to the 1 bedroom suites. Beautiful!
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarahpaul77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci N, Director of Sales at Best Western Premier Plaza Hotel & Conference Center, responded to this review, September 24, 2012
Thank you for your review. We like to get in the spirit of The Fair and dress down a bit, but our service levels should remain Premier. We will be addressing the manner in which our agents reacted to your request. It is our goal that all guests receive superior customer care and it sounds like you did not. For this we apologize. We will ensure our entire staff is trained in the proper way to address and take the best possible care of you and all other future guests. Thank you again for your candid review.

We hope give us another opportunity to show you the level of service you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crown Point, Indiana
Level 4 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 11, 2012

We had a pleasant experience at this hotel. The outstanding service from staff, impeccable cleanliness, breakfast Buffett was good and workout room had nice Precor equipment. This Best Western is a hidden Gem for its reasonable value.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 4, 2012

The hotel has been renovated and looks updated, but there are some issues that need to be dealt with. After checking in around 9pm, I could not get internet connection either wireless or LAN until the next morning. The reason I was given was that the hotel was full and there were too many users. It was finally "reset" by mid-morning, but it happened again the second night. When I tried to call the front desk by pressing the button labelled "front desk", a sleepy patron in another room answered. At 3 am, the A/C started making a dripping water sound that kept my roommate awake. This was brought to the attention of the clerk and they were polite and apologetic and the staff were friendly overall. The room was comfortable and clean. The shower needed more water pressure. The location is close to a large mall and Costco. Phone ahead to ask if they have corrected these problems before booking.

Room Tip: 3rd (top) floor won't have to hear people jumping/running above you.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stella154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci N, Director of Sales at Best Western Premier Plaza Hotel & Conference Center, responded to this review, September 5, 2012
I am sincerely sorry that you had trouble connecting to the Internet during your stay. We have reached out to our Internet provider to get additional licenses. This should alleviate the problem so future guests do not have the same frustration. We will also be resetting our phones so that another guest is not disturbed by someone trying to reach the front desk. I am sorry and apologize for the inconvenience. We hope that you stay with us again to see the improvements we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Plaza Hotel & Conference Center

Property: Best Western Premier Plaza Hotel & Conference Center
Address: 620 S Hill Park Dr, Puyallup, WA 98373-1423 (Formerly BEST WESTERN PREMIER Plaza Hotel & Conference Center)
Phone Number:
Location: United States > Washington > Puyallup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puyallup
#1 Business Hotel in Puyallup
#2 Family Hotel in Puyallup
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier Plaza Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The only full service hotel in Puyallup is ready to take care of you and your guests. Newly remodeled with the brand new Fireside Bar & Bistro you can now grab a bite or a locally crafted beer after a long day of traveling. The hotel also features iPod docking stations, 42” flat screen TV’s, microwave & refrigerators and DVD players in all guest rooms. The beautiful new indoor pool can open to the sundeck on summer days and the outside seating area is the perfect place to enjoy a glass of Washington wine while catching up with friends. The event space can easily accommodate a wedding, corporate meeting or any other gathering you have in mind. Just let us know what our full service team can do and we’ll take care of the details. ... more   less 
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Also Known As:
Best Western Park Plaza Hotel Puyallup
Best Western Puyallup
Puyallup Best Western
Puyallup Park Plaza
Park Plaza Puyallup

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