We checked in to this newly Opened Marriott Residence Inn in Pullman, WA. Having stayed at other Residence Inns over the years, we were expecting nothing unusual in our stay.
We entered our room and after about 10 minutes, THE LIGHTS WENT OUT! We opened our front door, and the lights came on only to go out again after another 10 minutes. We called the desk and they had to explain there was a system inside the front door of our room where you had to permanently insert a room key to keep the lights on. Very strange, but WHY didn't they explain that as we checked in? NEVER SEEN THIS KIND OF THING BEFORE, I CAN UNDERSTAND THEY THINK IT WILL SAVE ELECTRICITY. BUT I BELIEVE IT IS DOOMED TO FAIL; FOLKS WILL FIGURE OUT HOW TO CIRCUMVENT IT. WONDER HOW MUCH THEY PAID FOR THAT???
We had to use the rest room and were immediately disappointed to find that the toilet was NOT "comfort height." There is NOTHING like trying to "go" which your knees are in your chest, kind of inhibits the "flow" if you know what I mean. We called the desk to ask for a room with an ADA or high toilet: All toilets in all rooms of this new hotel are this way; no ADA compliant facilities in the entire establishment!!
When you are stuck in this position, you might like to try to pull yourself up using the safety bar. SURPRISE!! THERE ARE NONE!! Having to ask your spouse to help you up every time YOU NEED TO GO, leaves you no privacy!! And you better be sure he's there when you sit; or you'll be there till he's back in your room!!
Got another nasty surprise in the shower. lifted the bathmat only to disturb a VERY LARGE SPIDER; who had woven a web all over the cloth; just about fainted.
Also, there are NO HANDRAILS in the Shower. BEWARE!! THERE IS NO WHERE to grasp if you slip AND FALL!!! I cannot remember the last time I was in a hotel, motel or other place that had NO SAFETY STANDARDS!!!!!
The shower has no curtain; it is one of these modern, elongated stalls, I guess that is supposed to contain the water. SURPRISE!! IT COMES OUT ONDO THE FLOOR BY THE TOILET AND LEAKED OUT OF THE UNIT WHERE IT'S SUPPOSED TO DRAIN!!!! HAD TO USE TWO BATH TOWELS TO MOP UP THE EXESS WATER ALL OVER THE BATHROOM FLOOR!!!!!
Hook on the back of the bathroom door is at approx 78"; much too high for a short person to reach and not easy for someone taller like my husband to reach.
The bedroom had those extra high mattresses on the bed; all rooms have these we were told. To get in bed I had to leap up; to get out I had to jump! Wish there had been a step stool to get in and out of the thing; I was constantly afraid I would fall out in my sleep and break something. This is NOT SAFE FOR ANYONE WITH SMALL CHILDREN. I"LL SAY AGAIN, I HAVE NEVER STAYED IN A PLACE, EVEN ANOTHER RESIDENCE INN LIKE THIS!!!!!!!
The kitchen looked well equipped. HOWEVER, once again, the microwave was TOO high to use!! And several of the cabinets were TOO HIGH for even my husband to reach!!!!!
The living room furniture was very uncomfortable; and not moveable; and not well placed if you had 3 or more people over to watch TV.
Breakfast area in the main residence was spacious but the flow of utensils, to food was a disaster; the foot traffic pattern had people going over their own steps several times to reach everything they needed.
We had asked for a quiet suite. That didn't happen. We were placed at the end of a hall. The hallway lead to steps to the next floor up AND to an EXIT door for the building. We heard footsteps and banging doors at ALL HOURS our entire stay. We were also placed near the highway; which was very noisy as well!!!!!
If you have even a slight disability, NO NOT STAY HERE. If you want a good night's sleep, NO NOT STAY HERE. If you want a cheaper room, NO NOT STAY HERE.
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