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“Close to downtown Pousbo, but so-so rooms”

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GuestHouse Inn & Suites Poulsbo
Ranked #1 of 2 Hotels in Poulsbo
Certificate of Excellence
GreenLeadersSilver level
Fortaleza, CE
Level Contributor
378 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Close to downtown Pousbo, but so-so rooms”
2 of 5 bubbles Reviewed July 22, 2013

We reserved a jacuzzi room, thinking it might be a nicer room overall, but it ended up being a regular room with a jacuzzi tub in the bedroom (there was a shower in the bathroom). My wife was going to use the jacuzzi, but after seeing that it wasn't very clean (including hair in the drain), she decided to just use the shower. I did ask the next morning if the room had any benefits other than the jacuzzi and was told it didn't. I opined that perhaps we should be charged just the rate for a regular room. The rep hesitated and then said they were authorized to offer just a 10% discount in case of problems, and I accepted that (ended up being just $7 more than a regular room).

The hotel, which is a former Holiday Inn Express according to the sign out front, has no elevator. The breakfast was actually rather food, with real, not packaged, eggs used in the scrambled eggs. Parking is plentiful. Poulsbo's historic and touristy downtown is a short drive away. There are a few stores and restaurants near the hotel. Those working the front desk were friendly.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, July 31, 2013
Thank you for taking the time to review our hotel. I'm sorry the king suite with a jetted tub wasn't up to your liking. Also, I do apologize for the strain of hair that was in the jetted tub drain. I have alerted my head housekeeper to make sure the correction is made. But, I'm glad you enjoyed the city of Poulsbo and that you enjoyed our deluxe hot breakfast!
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223 reviews from our community

Traveler rating
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    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Seattle, Washington
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed July 10, 2013

I booked more than fourteen days before my arrival, and therefore the hotel charged me in full right away. I did get a discount for booking early, but I did not realize that you could not cancel and get a refund. The confirmation email I received states you can cancel within fourteen days before arrival. I contacted the hotel fifteen days prior to arrival to cancel and they said I would not receive any refund at all, but that I was more than welcome to cancel my booking. I contacted the manager for a refund and was told flat out that my booking is non-refundable. I understand when you book on Hotwire that you do not get a refund, but to book on an actual hotel's website you should be allowed to get a full refund if you cancel. I am very disappointed in this hotel's policy and I will make sure to be extra careful when reading the terms when I book a room in the future at other hotels. I never did stay there I just ended up eating the money.

  • Stayed June 2013, traveled as a couple
    • Service
Helpful?
1 Thank nicolett77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, July 11, 2013
Thank you for your comments but upon making reservation, there was a check box that was marked off that is required for the "Book Early & Save" reservation. It clearly states "14 Day Advance Purchase can not be cancelled and no refunds will be offered. Full pre-payment prior to arrival." Guest did not read the terms and conditions carefully prior to booking. There is a commission fee that my hotel is obligated to pay so unfortunately I cannot issue credit.

Also, its really disheartening to have guest blackmail the hotel as guest insisted on giving bad review on Tripadvisor if I didn't issue a credit. Its unjustice that guests has that leverage and it really hurts the hotel's star rating!
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1 review
5 of 5 bubbles Reviewed July 1, 2013

Attended a wedding over the last weekend in June. Although the wedding discount rate was a bit higher than what I wanted to pay, I chose to stay at the GuestHousee Intl. Hotel because I have stayed at other GuestHouse hotel franchises in Oregon and Washington. I must say it was worth the rate because I found out to be the best GuestHouse Hotel I've stayed so far!

Great modern decorated room with fridge and microwave was very convenient. Enjoyed their free hot breakfast including bacon, eggs, biscuits n gravy, and the delicious cinnamon rolls. The only drawback is no elevator but I definitely recommend this hotel to anyone!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avgtraveler389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, July 11, 2013
Thank you for taking the time to review our hotel. Its kind words like yours that strives us to be better everyday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

I did extensive hotel research while searching for my family's 1 week trip to Kitsap peninsula after my kids were out of school.

I came across the GuestHouse Hotel in Poulsbo bc it was centrally loacted to our whale watch, visit to Hurricane Ridge, and even a Seattle trip was just a 30 minute ferry ride away.

But, I chose this hotel because of all the great reviews I read about the property and the fact that this hotel has won numerous awards such as the top hotel, top G.M. Of the entire franchise, and the Tripadvisor Excellence award.

My family's 1 week stay confirmed all of their accomplishments as the hotel was superb in all aspects of my family's lodging experience!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gallabill13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, June 26, 2013
Thank you for your kind words! Glad to hear your family was able to enjoy the week in Kitsap Peninsula.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 18, 2013 via mobile

Very clean rooms, and I am one of the most squeamish people on the planet. The front desk clerk was very courteous, and the beds were very comfortable and clean. Probably one of the most comfortable stays at a hotel I've ever had.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yehl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, June 26, 2013
Thank you for your comments, glad to hear you had a comfortable stay and your room was clean to your liking. Its kind words like yours that strives us to be better every day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

We were in town for a wedding & all hotels were sold out due to car show, motorcycle show & pin up girl contest at the casino. Luckily I booked far in advance. We arrived early & were able to check in. It was nice to get everything all set before we left for the wedding. The decor was ok. i like the blankets in sheet duvets so that was nice. The hotel was at capacity but was surprisingly quiet. I only heard a door slam once. The hotel is somewhat maze like. Luckily they have the little directional signs to find your way. Poor lighting for makeup application. There was a fridge & microwave in room. We ended up in a room with 2 double beds. There is room for queens so I truly hope hotels start upgrading to the larger beds. Doubles are so small that we slept in our own beds that night.
I am a coffee lover so I always have an opinion on the coffee. I didn't try the in room coffee but the coffee in the dining room was decent. Breakfast was ok. There was the usual selection of breads & yogurt, cereal etc. The eggs were watery but ok, the bacon was good. Apparently this was once a holiday inn & they still serve the cinnamon rolls so that was nice.
Due to the events at the casino there was a free shuttle running so it was nice to go out & enjoy some music without worrying about driving.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sabbysguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, July 11, 2013
Thank you for taking the time to review our hotel. Glad to hear you enjoyed your visit to Poulsbo and the casino!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

My entire stay was exceptional from service, to room cleanliness, to maintenance. Had some issue locating the hotel on my arrival day and called the front desk and he guided me efficiently to the hotel. On my 1 week stay, housekeeping staff left me notes that they had changed the sheets, writing to me hoping my stay was excellent, etc. That is a personal touch I never had in my hotel travels! Called for a maintenance to fix a slow sink drain and he was very prompt and professional.

Everyone did an excellent job on their duties so no wonder this hotel has an award for best hotel in their franshise group...

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicahKim, General Manager at GuestHouse Inn & Suites Poulsbo, responded to this review, June 17, 2013
Thank you for your kind words. Glad to hear you had a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GuestHouse Inn & Suites Poulsbo

Property: GuestHouse Inn & Suites Poulsbo
Address: 19801 7th Ave NE, Poulsbo, WA 98370-6542 (Formerly Holiday Inn Express Poulsbo)
Phone Number:
Location: United States > Washington > Poulsbo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Poulsbo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GuestHouse Inn & Suites Poulsbo 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Located in scenic downtown Poulsbo conveniently located from all dining, entertainment, and the marina. Minutes from Naval Base Kitsap/Bangor/Keyport, and the Pudget Sound Naval Shipyard. Within 10 minutes from Kingston, Silverdale, and Bainbridge Island. Enjoy our complimentary deluxe hot breakfast served daily! ... more   less 
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Also Known As:
Guesthouse Inn And Suites Poulsbo
Guesthouse Inn & Suites Poulsbo Hotel Poulsbo
Holiday Inn Poulsbo
Poulsbo Holiday Inn Express

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