My daughter, who once worked at this Dairy Queen, told us at the time the quality of the food depends on who in the kitchen cooked it. Well, from the last few times we've eaten here I'd say that there's no one doing a great job. I don't know whether this reflects on management or not.
I've tried two of DQ's Artisan sandwiches; the Chicken Mozzarella and the Artisan Philly. Be aware that the actual sandwiches they serve you look nothing like the photos, but then what fast food sandwich ever does? But in this case the deception is exceptionally heinous. I thought that Chicken Mozz was THE worst fast food sandwich--verging on inedible--that I'd ever had. But then I tried the Artisan Philly last week. Any relationship of this sandwich to an actual, authentic Philly Cheesesteak Sandwich is by the Philly name only. The Artisan part is a complete misnomer.
First, the sandwich is much smaller than pictured. Second, there is so little chopped meat (of some kind of beef) in the sandwich that you can't even see it, let alone have it spilling out the sides as in the photo. You can't see the cheese because what little of it there is has been melted over what little meat and few chopped bell peppers there are in the sandwich. And worst of all, this sandwich isn't baked, it's nuked. There was absolutely no flavor to it. Maybe this started off as a great sandwich at the DQ Headquarters food lab and it's the disgraceful execution of it at this store which is the problem. I don't know. But I bought this sandwich as part of a combo (to go) and it was a COMPLETE waste of money.
Why a complete waste of money? Because after a couple of years of complaints on my part, this DQ insists on vastly undercooking their French fries. These fries are not only unacceptably limp, some of the fries in every batch are barely cooked, actually they're served cold. It's like it's either corporate or local management's directive to leave the fries in the deep fryer for a only few moments so that they can be served to customers more quickly. I think it's ridiculous that I need to specify to the order taker that I want my fries served crispy. That should be the default way they're served to everyone. My wife has usually enjoyed their onion rings but she preferred not to finish them the last time she ordered them. The overall flavor and texture of the breading just wasn't that great. Oh, the onion rings are served cold, too.
So, I'm recommending to give the Artisan sandwiches a pass. As for the burgers, my experience even when eating in the restaurant is that they're always served lukewarm or downright cold in the middle. Just about every time. So, why have my wife and I eaten there many times? Because at times we have had very good burgers there. And based on those good burgers we felt they were better than the other franchise burger places in town. But based on the evidence of the last few times we've eaten here, we'll perhaps just choose to cook burgers/fries/onion rings at home because none of the franchise burger places in town are great.
I know I'm just one guy posting a review but, to me, management really needs to pay close attention to the quality control of the food its employees are cooking up and serving. I deserve quality and delicious food for the money I pay them. Until this is accomplished, last week was our last visit at this DQ. We're not too sure about giving another DQ a chance in case this poor quality of food is typical of all its franchises.
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