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“Not recommended”

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DoubleTree by Hilton Hotel Olympia
Ranked #3 of 9 Hotels in Olympia
Certificate of Excellence
Reviewed April 17, 2014

We were in town for business for a wedding that was located near by. We recommended this hotel to several clients attending the wedding. To our surprise the rooms were smaller that what they had made them seem. There was no door between the 2 bedrooms in our 3 bed suite so there was no privacy. The door made noise going in and out of the room. The shower head was making a high pitch annoying noise when in use. We paid $9.95 per person for a dry and bland breakfast that was nothing in comparison to the Ramada's FREE full breakfast included in the room. Our recommendations- Stay somewhere else so as not to deal with the headache. Plenty of other hotels in the area that are similar in price but better in service and room quality.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 18, 2014

Thank you for your review on Trip advisor. Your experience with our Double Tree was not the quality that we have promised to provide to our guests. Our BRAND promise is something that we strive to deliver to every guest every day. We value your feedback and we hope that you will give us another the next time you return to the Olympia area.

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542 - 548 of 627 reviews

Reviewed April 13, 2014

Very pleasant hotel, ideally located for a family wedding. Helpful staff and clean, comfortable rooms. We would definitely stay at a Doubletree Hilton again if this is an example of the quality of their hotels.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 15, 2014

Thank you for submitting your review! We appreciate your kind comments and are glad you had an optimal stay. It is wonderful we could help make your family’s special occasion a memorable one. We work to provide a comfortable and welcoming environment in order to make it that much easier to enjoy your visit to Olympia. We value your feedback and hope to see you and yours again the next time you come to town!

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Reviewed April 12, 2014

Clean hotel, nice comfortable bed, horrible staff! Don't walk outside past 11 pm without your key. If you do, even if you just walked by the night check-in lady 2 minutes before, she won't open the doors. I'm sorry if they have a lot of problems with street people in downtown Olympia but I don't think they had to be so rude to me about letting me back in.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank Dane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 15, 2014

Thank you for taking the time to review us on Tripadvisor. We're sorry your experience at our property wasn't up to our usual high standards. The safety of our guests is a high priority at our hotel and I apologize that you experienced rude service at the front desk. We value your feedback and we hope you will give us another chance to meet your hospitality needs if your travels bring you back to the Olympia area.

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Reviewed April 12, 2014

Previously a Phoenix Inn that has transformed into a great place to stay while in Olympia WA. On the waterfront with great views, close to fine eating and strolls on the wharf. Add in the great staff and how can you go wrong..

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 15, 2014

Thank you for your positive review! We are happy to accommodate you each and every stay. As a returning guest your comments are appreciated as is your loyalty. It is great to know we are able to meet your hospitality needs even moving through our transition to the Hilton family. As a DoubleTree, we are proud to be able to uphold the standards of service for our guests like you. We look forward to seeing you again on your next reservation!

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Reviewed April 5, 2014

A nice hotel in a super location but the experience was less than great. I chose the hotel because of it location close to the harbor, the old district, and seafood restaurants. The location proved to be as advertised but the hotel fell somewhat short.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 7, 2014

Thank you for submitting your review! Though it is great to know you enjoyed our downtown location and nearby facilities, it is disappointing to hear we fell short of your expectations. We aim to provide above and beyond service and quality amenities for our guests and we apologize if we did not come through. If there is anything you would like to discuss further in order to improve upon your last visit, please contact us anytime. We hope to get another opportunity to really “wow” you the next time you are in Olympia!

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Reviewed April 3, 2014

This is probably the best hotel in Olympia. It's right downtown on the water so walking to restaurants/coffee, etc is easy. It was clean, quiet, and very welcoming. The staff was friendly. Parking was easy and free! The price was very reasonable too.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank annmarien-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 7, 2014

Thank you for reviewing your stay. We are pleased you had an optimal experience here at our Olympia property! Our goal to bring you a quiet and welcoming environment is one we strive for every day for our guests with the help of excellent service and supreme location. We are glad you found those aspects satisfactory during your stay. Please let us know if there is any way we may improve upon your previous visit. We hope to see you again when you are in town!

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Reviewed April 3, 2014

We've stayed in many hotels in Olympia and the Double Tree by Hilton is by far the best. Professional staff, comfortable, clean, great location. The hotel was very busy with various events during our stay. The staff was very busy attending to all of the guests but remained calm, professional, helpful, and friendly. We greatly appreciated the staff's professionalism.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janine C, General Manager at DoubleTree by Hilton Hotel Olympia, responded to this reviewResponded April 7, 2014

Your kind review is much appreciated! Thank you for staying with us even during our busy time. We are happy we could attend to all your needs throughout your stay despite the high volume of events happening in our hotel. Our staff works hard to provide a comfortable stay for you and yours and it is wonderful to know we fulfilled that promise. If you need anything more, do not hesitate to let us know. We look forward to accommodating you on your next trip to Olympia!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Olympia

Address: 415 Capitol Way N, Olympia, WA 98501-1024 (Formerly Phoenix Inn Suites Olympia)
Phone Number:
Location: United States > Washington > Olympia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Olympia
Price Range: $154 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Olympia 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The DoubleTree by Hilton Olympia hotel located in downtown Olympia in Washington State, just minutes off of I-5. Our hotel is near Olympia, Washington’s major attractions including the Downtown Waterfront area, Percival Landing, and the award winning Hands-On Children’s Museum. The hotel is just across the street from Budd Inlet of the Puget Sound. ... more   less 
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Also Known As:
Phoenix Inn Suites Olympia Hotel Olympia
Phoenix Hotel Olympia
Olympia Phoenix Hotel

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