We just completed three nights here in a very gloomy August. My report is that the Shilo has great staff but cheaps out everywhere it can. Our room was spacious and recently updated. But we spent the first couple of hours calling housekeeping as we found we didn't have towels;or the chairs on the balcony were filthy; or we didn't have linen for the sofabed (having reserved for a child).
The public spaces of the hotel are just dirtyand badly in need of attention. If you walk down the hallway of its convention center, you'll note dents and scrapes from service vehicles.
When we were there (first full week of August) - the hot tub was broken. The sauna was broken. A disabled man visiting while we were there had specifically chosen the Shilo because it had a hot tub. He was very upset to learn it was broken.
They were breaking in a new computer system and it took 20 minutes to check in. They were training a new desk clerk and she was about in tears. The card key lock for the outside entrance on the north side broke down. The pool (remember, it was too cold to be on the beach) had a total of nine chairs. Everything was just cheap, cheap, cheap.
The restaurant was a decent value for breakfast and lunch. Again, the waitstaff were incredibly friendly and helpful. But, it took forever to get seated! One day, the hostess pleaded they were down one staff, though there were hardly twenty people eating at the time. The next day almost no one was eating and yet it took the host ten minutes to appear to seat us.
I enjoyed the room and the location on the beach. But the rest of the place is just run-down, outdated, and poorly maintained.
- Official Description (provided by the hotel):
- Located in beautiful southern Oregon off Interstate 5 at Exit 30 is the 48 room, Shilo Inn. Medford enjoys a desirable climate year-round and the Rogue River, parks and theaters are nearby with lots of activities and planned adventures just waiting for guests of the Shilo Inn - Medford. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Ocean Shores Hotel Ocean Shores
- Ocean Shores Shilo Inn