We decided to attend the Anacortes Crafts Festival and couldn't find a hotel, so I used an online service to search for any available rooms in the area. Acorn Motor Inn was the only place that had vacancy, so I booked 2 rooms through the online service. I then called the hotel directly the next day to confirm the booking.
My daughter and brother-in-law were the first to arrive for check-in, only to find out that one of our rooms was a smoking room, not non-smoking as we had specified. The owner said they were "all out" of non-smoking rooms and had been "airing it [the smoking room] out all day" and "it should be fine." As anyone knows, the smell of smoke gets trapped in rooms, in the walls and fabric, and there is little you can do to remove it, so it's never "fine". Arguing with him did no good, and as there were no other rooms nor hotels available within an hour's radius, we knew we were stuck. On top of this, no apology was delivered, just a droning lecture about how booking online costs him more money, and we should always contact the hotel directly. My brother-in-law, quite put out with this rude behavior, wanted to respond, yet could not understand the owner very well, and repeatedly had to ask him, "What?... What was that?" It was ridiculous and extremely arrogant of the owner to keep going on about a petty point, instead of apologizing to the customer!
My sister-in-law and I arrived later, and were treated to the same tedious lecture about the evils of online booking. When I attempted to respond to this rude, arrogant man, he just cut me off and kept talking! He certainly doesn't have to worry about me booking online for his hotel anymore.
The rooms were average, clean enough, with a fridge and microwave. The breakfast was a joke, but better than nothing, I suppose. We did not partake, as we left one morning before it was ready, and skipped it the next.
The doors on the rooms do not have a chain or a catch, but there is a rubber doorstop provided which you can wedge under the door after it is locked. And you WILL want to do so, as the doors at the end of the halls (both upper and lower) do NOT lock and remain open ALL NIGHT! So even though there may be someone at the front desk (?), anyone at all can enter the hotel through the corridor doors! No security at all. I did hear people in the hall at night and a couple of times someone messed with the door, but can't be sure who it was or why (wrong room? a robber?) Also, even though we put out the "Do Not Disturb" sign, the maid (I hope it was the maid) repeatedly kept trying to come in and clean our room, starting at 7:08 AM!! We called out to go away for a couple of hours, to no avail.
We checked out a day early to head home, and received a phone call from the owner at six o'clock pm that evening (Is it coincidence that he phoned precisely when free cancellation ends? I think not.) to inquire where we were-- the maid had "just discovered" [Sure] that our luggage was gone! Were we coming back? When I said that we had checked out, he replied that we would be charged for the last day, as we had not notified the hotel before 6pm that we weren't returning. I told him that we turned in our keys and checked out, surely that indicated we wouldn't return. As usual, he kept up a barrage of excuses and lectures, ending with, "You will be getting no refund!" before he hung up on me.
Needless to say, I would not return to this hotel.
- Official Description (provided by the hotel):
- Acorn Motor Inn Was Completely Renovated Recently and Has #1 Luxury, New Upscale and The Most Beautiful Hotel Rooms in Oak Harbor and Whidbey Island.Free Hi-Speed Internet, free HBO channels, free continental breakfast, large flat screen TV, microwave and refrigerator in room, some kitchen units, honeymoon suite, centrally located, walk to city beach, few minutes to navy base, most reasonable rates. ... more less
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