4/10/14 we checked in after 9pm and before 10 pm my credit card info, address, rewards number and the room I was staying in had already been hacked. I received a call from a person saying they were with Best Western Rewards and there was a problem with my cc info not matching the records. They had all my info and wanted me to verify it and tried to cover it with a survey about complaints regarding this motel. I questioned them and they said the front desk would call me and verify who they were. They fooled the front desk not once but twice who called me and verified everything was okay. Needless to say the rooms are sub-standard for $100 per night and noisy - a restaurant is across the lot and receives deliveries in the early AM - Train whistles blow through out the night. The Manager called but was very casual about the whole incident, did nothing to help me - only after I asked if my cc was at risk and should I contact my bank did she confirm that I should (even though the front desk was already advising all of the other guests of a Problem) but told me there was no problem. I complained to Best Western Customer Service this only caused me to receive an email from the manager again trying to protect herself as to how there were no problems and they had contacted everyone (ie; Comcast, tech support etc. . . . ) like any of this help me after we lost our other reservations (including $$$$ deposits) for the remainder of our vacation and were without enough $ to finish our trip, even having to sleep in our car Sunday night to go to the bank on Monday to withdraw funds to pay for fuel to get back home.
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- Also Known As:
- Best Western College Way Hotel Mount Vernon
- Mount Vernon Best Western
- Best Western Mount Vernon