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Best Western College Way Inn
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Reviews (443)
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All reviewshot tubdefinitely stay here againnice breakfastan older propertyroom was cleannight stayparking lotnight's sleeptulip festivaloff the highwaywaffleseasy accessgreat place to stayconvenient locationcoffee makeroutdoor poolfront desk staff
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Reviewed November 1, 2013

was by far the poorest of the last 17 days we have stayed at BW. the worst coffee in the world, breakfast was OK but toward the bottom of the ones we have had. the morning staff was inconvenienced by having to check me out, The night clerk was very helpful and pleasant. the was no semblance of a dress code as all were in total street clothes. this appeared to be a ma and pa operation cutting all the corners and maintaining the minimum BW standard. if you have another choice take it!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

Excellent stay, will stay again when we need to go to Seattle. Good bed, excellent breakfast'., helpful staff the property was clean with a good appearance. Room was very comfortable.. Over all it was a very pleasant stay.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCollegeWayInn, General Manager at Best Western College Way Inn, responded to this reviewResponded October 31, 2013

Dear Janet S.,

Thank you! We are happy to hear that your stay was a pleasant one. Looking forward to seeing you again.

Sincerely,

Management & Staff
BEST WESTERN College Way Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

My room was loaded with what i believe to have been fleas. They were crawling down the wall beside the bed and on the night table. I also found some in the bathroom. When i reported the problem, i was told that no one had ever complained about bugs the 11 years that employee had worked there. "Mike"also told me that animals are sprayed upon check in. I have never heard of such a thing and i didn't appreciate not being believed. He should have come to see for himself. He did offer to let me move to the second floor but there was no elevator and i had requested the ground floor due to a temporary mobility problem and i could not do the stairs. The following day, i was not even asked how my stay was. If this had not occurred, i would have rated this hotel a lot higher as the price was very good and there was nothing else wrong with the room itself. Breakfast was very good as well. As a diamond member, i expected better treatment than i received.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Best Western
Thank Cathy162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCollegeWayInn, General Manager at Best Western College Way Inn, responded to this reviewResponded October 31, 2013

Dear Cathy 162,

Thank you for taking the time to review your stay with us. We are very sorry to hear that you had a problem with bugs in your room and that our front desk clerk led you to think he didn’t believe you. He was just surprised at the report and wanted to reassure you that it was definitely not the norm. (An upstairs room was offered because it was a non-pet room.) We are very careful to set off bug “foggers” & wash all bedding/etc. when people with reported pets check-out and when we notice evidence of unreported pets in rooms. We also watch out for food that has been left out and do our best to thoroughly clean to avoid attracting other bugs. Unfortunately, whatever the cause (i.e. unnoticed unreported pet in room before your arrival), we are sincerely sorry for your experience.

In regards to expecting better treatment, we do our best to do what we can for all of our guests. In the case above, your reservation was originally for a room with 1 queen bed. Since your reservation noted the need for a ground floor room due to mobility issues, we gave a free upgrade to a king bed room so you could be close to the office.

We hope you will give us a second chance the next time you are n the area.

Sincerely,

Management & Staff
BEST WESTERN College Way Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Easy check in, prepared for my arrival. It was very late and the Front Desk had everything ready. This was very nice because I was tired and was out in less than 10 minutes. Hotel is convienent location right off the freeway. My travel companion forgot something in the room and the front desk had it when we stopped by on our way back home. No wasted time, and very courteous.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Tooley582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCollegeWayInn, General Manager at Best Western College Way Inn, responded to this reviewResponded October 31, 2013

Dear Trip Advisor Member,

We are happy to hear that we succeeded in making your check-in experience (and other dealings with our staff) positive ones. This is our goal for all guests. In regards to the forgotten items, we do our best to check all rooms to locate them and attempt to contact guests (when possible) before they get too far down the road.

It was a pleasure to serve you. We hope to see you again.

Sincerely,

Management & Staff
BEST WESTERN College Way Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

I recently stayed at the BW College Way Inn in Mount Vernon, WA. The price could not be beat and I was satisfied with the quality of the room. The hotel is older, but it's VERY clean. It was close to the 5, which made it convenient to getting to my destinations. Highly recommend.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
Thank SierraStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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