I am a travel agent and firstly I must say this is the first property I have ever stayed at that I have been treated this poorly. Not having a credit card to check in is apparently the biggest crime in the world and this hotel advised me directly that they would rather loose ALL 5 rooms that were booked if I did not provide a credit card. So...we provided a Visa Debit card to them which they CHARGED not authorized as they said, charged our Visa Debit card 1 full nights stay and then proceeded to charge me again upon check out the WHOLE 4 NIGHTS that we stayed as I paid in cash upon check out which they would not take at check in....as to this logic it still amazes and confuses me?????, they would not take off the 1 night that I had already been debited from my account but made me pay the entire 4 night stay in full...so now I have paid for 5 nights..only staying 4! This property advised me that it would take 5-7 business days to have this 'authorization' removed as apparently they do not speak English and understand that this was not a authorization it was a charge...and we are 9 days out and still NO money refunded and they are now playing us saying they did reverse the charge. As per my bank manager today with our Visa Debit card they advised that if they had done the reversal then it would be immediately put back into our account as quickly as it was taken.
DO NOT STAY AT THIS PROPERTY THE STAFF ARE NOT FRIENDLY AND THE HOTEL MANAGER REFUSES TO SPEAK TO US DIRECTLY HAVING HIS STAFF ONLY COMMUMNICATE TO US...THIS IS THE POOREST LEVEL OF SERVICE I HAVE EVER ENCOUNTERED IN MY 10 YEARS IN THE TRAVEL INDUSTRY. HIGHLY RECOMMEND STAYING ANYWHERE BUT HERE. THERE ARE MANY PROPERTIES AROUND THIS SAME AREA.
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- Also Known As:
- Hampton Inn And Suites Seattle North Lynnwood Hotel Lynnwood
- Hampton Inn Lynnwood
- Lynnwood Hampton Inn