I phoned to inquire about a Sunday afternoon Tee time (1:20) and the advertised senior rate and twilight rate. The senior rate was $50 and the twilight discount was 10% after 1:00 PM. I confirmed that both discounts applied when I phoned (Amy) and made a point of asking whether both discounts would apply. I was assured that they did, so I booked a Tee time over the phone. Otherwise, I would have booked my Tee time on golfnow.com for the same rate.
When I arrived at Homestead to pay for our threesome (all seniors) I was told that the twilight rate didn't apply, because I was already getting the senior rate! I complained and explained that I had phoned the day before and was told explicitly that both discounts did apply, but my protestation fell on deaf ears (Brad and Graham). I paid the over charge, but the next day I phoned back to inquire about it and was again told that both discounts would apply (Sebastian) and was asked to phone Bo (the Head pro) the next day when he was in. I did that and was told that I would be reimbursed the overcharge on my credit card. There was no apology from Bo - sorry for the inconvenience, overcharge, etc. - nothing.
I used to play here years ago using the early bird rate. I recall some incidents where walk on players (usually singles) were occasionally refused the early bird rates, because they couldn't get a Tee time before the cut-off time. The Pro shop staff here seem to be more concerned about squeezing the $$$ out of customers, then customer loyalty and retention.
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