We booked this hotel to serve as a "base" while we were planning to attend a college graduation. Our reservation was made through Priceline. The morning we were due to travel, we had an unexpected death in the family. I called the hotel while we were enroute to our alternate (unplanned) destination. I spoke with the manager and he could not have been more understanding and accommodating. At least this is what he portrayed. He gave condolences and I told him to release my rooms to other guests. He assured me that he understood and told me to have Priceline contact him and he would not process the charges. In calling Priceline for the adjustment, the rep tells me that the hotel lists us as a NO SHOW, and refuses to authorize a credit.
In short, the manager talks a compassionate and customer game, but in the end, is only looking to double-sell accommodations and profit at others' grief and misfortune.
- Official Description (provided by the hotel):
- The Best Western Plus Liberty Lake Inn is centrally located between downtown Spokane and Coeur d'Alene, Idaho. Discover the Best Western Plus Liberty Lake Inn, a 100% non-smoking hotel and experience our superior customer service and convenient location with easy access right off the interstate.You will be delighted with our premium amenities as well as being minutes away from shopping at the Spokane Valley Mall. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Best Western, Booking.com, Priceline, Hotels.com, Travelocity, Orbitz, Expedia, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Best Western Plus Liberty Lake Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Liberty Lake
- Liberty Lake Best Western