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“Reasonable price and excellent service”

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Quality Inn & Suites
Ranked #1 of 2 Hotels in Liberty Lake
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 19, 2014

Stayed here for one night, while travelling through Washington. Room was clean and price was reasonable. I had my family with me which included our dog and there was no problems with bringing the dog into the room. The front counter staff was excellent,"Zachariah" was awesome. When ever we asked for something it was done right away, even though he seemed to be the only staff working there. I would stay here again based on his service alone.

Stayed: August 2014, traveled with family
1  Thank Wongchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 22, 2014

Dear Wongchez,

Thank you for choosing to stay with our hotel recently and for sharing your experience with the rest of the Trip Advisor community. We know that as a Top Contributor on Trip Advisor, you have come to expect the best service and a great value and so to have you call our service excellent was a great compliment. to the whole team, especially Zachariah. We hope your travels will bring you back our way very soon! Have a great rest of your summer.

Jason Fierst
General Manager

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Reviews (239)
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165 - 171 of 239 reviews

Reviewed August 18, 2014

We stayed two nights in a lovely big room on the third floor. Room very clean, extra comfy bed, hot showers. Staff were extremely helpful and friendly, going out of their way to provide information about local attractions, restaurants etc. A very good complimentary breakfast to start the day. We used the stairs rather than the lift and also the hotel laundry room, which was cheap and quick. Would recommend if you are travelling east from Seattle.

Room Tip: Third floor gives you a good view to the mountains.
  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 22, 2014

Dear Pene W,

Thank you for the fantastic review! We are so happy that you stayed with us and that you really enjoyed your stay. I really enjoyed getting the chance to help you guys find things to do and see in the area, there really is so much to do when you are here. We hope that your travels bring you back our way and that we have to opportunity to delight you once more. Have safe travels.

Jason Fierst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

We stayed at this hotel mainly because of location. It was close to Spokane and Post Falls. The room that was stayed in was a double queen bed. The bathroom was clean, and the room was very nice when you walked into it. The reception area was very inviting and had warm cookies in addition, coffee/tea when you entered. When we got to the hotel, there was a very noisy pool party going on, so we asked if we could have a room on the other end of the building. The receptionist was very helpful, and we were relocated to the other end of the second floor. After staying a night, we came down for breakfast. The breakfast was very plentiful and had different varieties of food. The downside about the breakfast was the size of the room, there was no room to eat breakfast, and we had to sit near the entrance to eat. There is a pool and Jacuzzi which we used the second night. There is a work out room which I tried to use on the first night; however, the equipment in that room was mostly broken, and out of the five units, only one of them worked.

Room Tip: Depending on your noise tolerance, asking for a room on the other end of the pool is a good idea.
  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank marshaf740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 22, 2014

Dear Marshaf740,

Thank you for staying with us and we are delighted to hear that you really enjoyed your stay. We know that a great breakfast is the key to the start of your day, so we are glad you really enjoyed it despite the breakfast room being a little too full. Sounds like you even got a chance to take a dip in our pool and hot tub! Hopefully we will see you back again very soon and look for a soon to be completely remodeled fitness center on your next stay. Thanks for sharing.

Jason Fierst
General Manager

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Reviewed August 17, 2014

The rooms are dated but clean. The rooms are decent sized. The air conditioner can be a stronger, the room has that "old" smell and the air conditioner took a bit of time to cool down and freshen the room. The lobby and breakfast are as expected. The staff is super friendly and accommodating. We took the stairs for exercise. The fitness room is pathetic. They should not be allowed to advertise a fitness room. It's more of a collection on junk from a discount store. There were no free weights either.

Room Tip: Don't plan on working out, fitness room is not what I expected.
  • Stayed: August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Jean Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 18, 2014

Dear Jean Marie,

Thank you for choosing to stay with us and sharing your experience. I am glad that you found our service level and room cleanliness to be superior. We listen to guest feedback like yours and as a result the hotel is undergoing some major updating over the winter months! In fact our lobby and breakfast rooms are already near completion and getting great feedback. We invite you to come back and stay with us to see the new look again soon.

Sincerely,
Jason Fierst
General Manager

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Reviewed August 8, 2014

This hotel advertises a $45 rate in a motel guide but in the 4 times we have tried to book in at that rate .. They never have a room at that rate but they offer a room at $89. This appears to be a bait and switch tactic . It is a moderate hotel with only moderate services and amenities. The staff were not helpful or polite in explaining their policies. Hard to find and hard to deal with. Better to try another motel that states rates and offers what they promise.

Room Tip: Try to book at advertised sale rate but doubt if they will let you
  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Service
Thank WK731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 10, 2014

Dear WK731,

Thank you for your feedback and your interest in staying with us. I can proudly say, we love that coupon because it drives tons of business to us everyday and we are one of the top accepting hotels in the program. With that popularity comes a limited availability because like any business like retail or even the airlines, we have to limit the quantity of any given discount so that it is viable. This is why we clearly disclaim on the coupon that it is subject to availability and only as a walk in, not an advance reservation. We certainly hope that you will get a chance to use your coupon with us again in the future, in fact after August (our peak month of the year) its commonly much easier to find one of those coupon rooms with us. Have a great rest of your summer and safe travels to you!

Jason Fierst
General Manager

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Reviewed August 7, 2014

Had a great vacation and just spent 3 nights at Quality Inn Liberty Lake. Front desk girl on afternoons/ nights was awesome, friendly, and helpful. Room was clean and comfy, pool and hot tub were great.
Only concerns were that the maid did not restock items like coffee in the room, and they start packing up breakfast 1/2 hour before its suppose to end. If you want breakfast get there early, cause they wont even restock the batter for the waffles.

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank MikeVanessaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 12, 2014

Dear Mike and Vanessa,

Thank you very much for choosing to stay with our hotel and for sharing what a great experience you had. When it comes to breakfast, we know that it is the key to kicking off a great day no matter why you are here, so I can promise you that finding the staff starting to put away breakfast before the hours were over was not complaint to our company policy and the problem was swiftly corrected. Thank you for bringing that to our attention and also for letting us know how much you really enjoyed everything else! We hope to see you again soon.

Sincerely,
Jason Fierst
General Manager

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Reviewed August 7, 2014

For the price, you can't beat the Quality inn and suites in liberty lake. We had 2 dogs and all other hotels had either a restriction on size (35lbs for example) or had a $40/night/dog fee. The Quality Inn allowed us to have two dogs for no extra charge. This saving alone was worth the stay.

The room was clean and the AC was on when we got there. I met a total of about 4 staff while there and they were all very friendly and helpful. Zachariah at the front desk was particularly nice.

This is the first hotel I have seen with a 24 hour pool (11-7am adults only), we didn't use it so I can't really comment any further. We also didn't eat the breakfast so can't comment either.

As others have mentioned, it is a bit hard to find. There is a sign coming off of the highway, I expected to see another sign when I needed to turn but there wasn't any. We had to stop at a gas station and ask.

For this level of hotel (price and expectation) it was a great stay.

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this reviewResponded August 12, 2014

Dear Craig,

I am so glad your entire family found our hotel to be a fantastic stay! Not only are dogs welcomed at no additional charge, but they are one of our favorite guests to have in house. We try to make being on the road a little more relaxing and realize that everyone has a different schedule, so that is why our pool, hot tub, fitness center and business centers are always open 24 hours for our adult travelers. You will have to come back next time when you have time to enjoy more of the area and to splash in our pool. Thanks for sharing your great experience and on behalf of the entire Quality Inn Liberty Lake team, thank you for staying with us.

Sincerely,
Jason Fierst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2327 N Madson Rd, 1/2 Block North of Appleway on Madson, Liberty Lake, WA 99019-8592 (Formerly Cedars Inn)
Phone Number:
Location: United States > Washington > Liberty Lake
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Liberty Lake
Price Range: $74 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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