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“Not a bad place to sleep and relax” 4 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #1 of 2 Hotels in Liberty Lake
GreenLeadersSilver level
Calgary, Canada
Level Contributor
142 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Not a bad place to sleep and relax”
4 of 5 bubbles Reviewed December 18, 2013

Pretty nice place. Staying here midweek this week during my wife's birthday this week and not having that bad of a time. Our room is right above the receptionist and we never hear any crude noises or anything.

Bedding was very clean and well put together, bathroom clean with a decent tub.

Was able to use the hot tub last night and found it pretty clean, it could maybe use some fresh paint on the swimming pool wall one year but that is nothing to worry about.

I'm at present putting this review together in their business center that is kind of comfortable with a window out the side which is kind of nice, printer and lots of paper and pens for me to use if I needed.

The parking didn't seem to bad and the rows are not that close and jammed together so made it easy for us to park our larger Dodge Magnum then in many hotel parking lots.

Did not try out their free breakfast so I can't speculate on it, but from judging the over all quality of the room i'm sure that it is decent.

Quiet elevators that don't make loads of noise at each level is nice and the vending machines are cleverly located towards exit doors and away from rooms so you don't hear them as much either.

Jolly staff who were happy to help me with my additional hygiene products with no hassle.

For the incredibly low rate was a total bargain.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DylanKnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Quality Inn & Suites, responded to this review, December 23, 2013
Dylan Knell,

Thank you very much for your kind words and for taking the time during your stay to write a review.
I'm happy you had the opportunity to enjoy our hot tub and on your next visit I hope you get the opportunity to try our breakfast.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

209 reviews from our community

Traveler rating
    83
    74
    24
    11
    17
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Any
English first
La Center, Washington
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

This is a nice hotel with very comfortable new beds. The rooms are small, but clean, updated and well cared for. The breakfast is practily non existant so if that is important to you, stay someplace else. Despite being right off the freeway, it is extreemly quite.

Room Tip: Pick on as far away from the freeway as possible.
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Quality Inn & Suites, responded to this review, December 23, 2013
Todd J,

Thank you for taking the time to write a review, our guest feedback is always appreciated. I'm glad you enjoyed your room and that you had a good night sleep on our comfortable beds. We are currently working on ways to improve our breakfast for the new year so that we can better serve our guest needs.

Thanks and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, CT
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

Contrary to other reviews, our experience of five weeks at this hotel was exemplary. We found the front desk, especially Victoria, very accommodating to our needs. She was very helpful and friendly under trying circumstances. We give five stars to the staff for making our extended stay very pleasant.

The rooms are clean and roomy. The free breakfasts offered a wide arrange of choices from Belgian waffles to yogurt, fruit, scrambled eggs and sausage to cereal. We found this more than adequate.

We considered moving to a place closer to where we needed to be during the day, but concluded we wanted to stay at the Quality Inn in Liberty Lake because it was an excellent value and the service was superb. We highly recommend it.

Thank you to the folks at Quality Inn and Suites in Liberty Lake, WA!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Quality Inn & Suites, responded to this review, November 19, 2013
Karen W,

Thank you for sharing your review about your stay. It is always great to hear the comments our guest have about the property and staff. I am delighted that my staff, especially Victoria, had an impact during your stay. We as a staff make our best effort to make all our guest feel at home and have the most wonderful experience possible.

Thanks and hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 23, 2013

We had booked this hotel prior to our anticipated arrival date in the Spokane Valley area while driving from Toronto to Vancouver, B.C. Because we had made much better time than we thought, it was clear we would arrive in the early afternoon of our booking date. We made the decision to cancel our stay at Quality Inn, Liberty Lake after checking into our hotel in Montana the afternoon previous. When we called the hotel directly to cancel we were informed that their cancellation policy was 24 hrs. notice. We were ten minutes past their cancellation deadline and we were told by the desk clerk that we would be charged the full fee on our credit card. After asking to speak to a manager we were told none was available. The next day we stopped in the early afternoon on our way through and again asked to speak in person to a manager. Again none was available. The desk clerk finally agreed to charge us half price. On arriving back to our home some three weeks later, we sent our complaint to Quality Inn head office via their web site. We received a prompt automated reply telling us they appreciated our comments and we would recieve an answer to our complaint within 72 hrs. That was over a week ago! We travel by car extensively and all other chains we have stayed in have a cancellation policy up to 6:00 p.m. on the day of arrival. If you book this chain, read the fine print thoroughly. We were ripped off!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason F, General Manager at Quality Inn & Suites, responded to this review, June 16, 2014
Dear Don,

First of all, we really owe you an apology for the way your entire interaction with us was handled. As the new General Manager of this property, on of the first improvements I put into place was not only a guest first attitude, but also a sincere willingness to understand and accommodate our guests and their needs. Clearly when you reserved last year, this hotel failed to make your needs a priority. While there are sometimes policies that govern and limit what can and cannot be, as the General Manager, that is where I come in and I am able to weigh the situation and promptly resolve such issues. I want you to know that with me as the new manager, there is also a new culture and we have seen amazing results so far. I really would like to invite you to give us another opportunity to serve you and show you how fun and relaxing a stay with us really can be! No matter where your travels lead you, we wish you safe and happy travels this summer.

Sincerely,
Jason Fierst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed September 18, 2013

I always start with the front counter staff. (If the staff is not great, then the
Property probably won't be either). The staff at this hotel are GREAT! The rooms were a very reasonable price. The hotel was spotless and just far enough off the interstate so that there was no noise problem. Free hot breakfast included hot eggs, sausages, waffles as well as hot and cold cereal and yougert. Tea and coffee too.
The beds were very comfortable and we had a good nights sleep.
We recommend this hotel. The staff are wonderful and the hotel is so fresh and clean. Plenty of free parking too.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maguirejp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Tx
Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

This is a beatiful hotel, with nice inside swimming pool, and hot tub. The rooms, towels, bedding are excellent. The evening clerk was wonderful, but the morning staff was terrible. The breakfast usually nice, but this time everything was in bad shape. I tried to find help, with no luck, then when checking out I found out why. A clerk named Virginia was terrible, and could care less about breakfast, and customers. She also looked like she should be in a disco, not a nice hotel.....

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank RLPSanAntonio_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bennett, Colorado
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 14, 2013

This is just an average property. The lack of consistency in this chain is really incredible. The room we were given initially did not have any way of securing the window!? I asked at the front desk for a different room and they were very happy to move us to another room with a lock on the window. The new room was a lot larger than the first. That was a nice surprise! Breakfast in the morning was really nice with the normal items for this brand. Front desk help was very nice and accommodating. I would recommend that you try something in Spokane if at all possible.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haggerty25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2327 N Madson Rd, 1/2 Block North of Appleway on Madson, Liberty Lake, WA 99019 (Formerly Cedars Inn)
Phone Number:
Location: United States > Washington > Liberty Lake
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Liberty Lake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
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