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“Most Disgusting Place Ever” 1 of 5 bubbles
Review of Alps Romance Suites

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Alps Romance Suites
Renton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Most Disgusting Place Ever”
1 of 5 bubbles Reviewed March 1, 2008

This was the most horrible experience we have ever had. It started with both passes being closed, so they tried to [----] us over first by refusing us to refund us even though the town was practically empty due to lack of transportation. After [----] at them for the entire day, they decided "out of the goodness of their hearts" (WHAT A JOKE!) to let us reschedule within 60 days. They refused to refund us and they even charged us HOLIDAY rates when it wasn't a holiday weekend!

Upon arriving at what they call a lodge (it is a totally broken down nasty house with two "suites" in the basement!) we were so grossed out. There is ZERO privacy, you tromp through mud to get to your room, and the place desperately needs a paint job. The deck that drips into the "private" hot tub drips nasty mold water into the hot tub while you're sitting in it. There was mud and cloudy green water in the hot tub and white slimy residue on the top of the water. We would NEVER go in it if we were paid!

They will not refund you. They have all their customers as one time [----] over jobs. I can guarantee they never have repeat business, that place is a joke. We just had to swallow $225 and leave early because we didn't want to stay in that nasty place any longer.

Stayed March 2008
Helpful?
3 Thank BlondeBikerBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAlpsRomance, Manager at Alps Romance Suites, responded to this review, March 3, 2008
It is always our desire to ensure that our guests enjoy their stay with us. We believe that the numerous comments from our guests on our website represent how much nearly all of our guest enjoy their stay at the Alps Romance Suites.

In this case, the guest were unhappy long before they even left their home to come to Leavenworth. There had been a terrible snow storm that had closed two out of the three mountain passes. There was one pass open but it would have required that the guest travel several extra hours. We extended courtesy to them in not having them travel the extra several hours as many of the other local lodging establishments required. Although we can not control Mother Nature we extended an offer to allow them to use their reservations for another date in the next 2 months of their choosing. The guest chose 2 weeks later. Their reservation was for 2 days. Although we were not required to extend the reservation we did. However, the guest then immediately demanded that they receive a further discount (because when they would be arriving two weeks later the holiday would have passed) even though we could not control Mother nature and we were not required to extend any part of their reservation. We felt that we were already extended a courtousy that was not required. The guest demanding a bigger discount (they had already received $40.00 off per night already through a promotion that we were having when they made their reservation) was unreasonable to us.

Upon their arrival the guest enjoyed the entire first day and night and did not call the office until well into the afternoon of the following day after their arrival.

At that point the guest called and stated that they could see something white in the hot tub. The hot tubs are cleaned and sanitized before and after each guest. We responded immediately and discovered that beer had been poured (Heniken - perhaps acidentally) into the hot tub. It was very difilcult for all of the staff members to communicate with the guest.

The guest commented that he and his companion had sat in the hot tub the previous night and had coffee while in the hot tub. The guests did not call upon their arrival or at anytime until well into the next day.

The review is not accurate. The lodge is a small lodge that has two levels. There is no basement to the building. There is only a first (ground) level and a second level. Each level has 2 suites for a total of 4 suites. There is complete privacy as no suite can see into any of the other suite as that is the design of the buidling.

Another area in which the review is not accurate is that the rate was not 225.00 it was 185.00. The guests stated to us that he really enjoyed all of the other amenities including the Infra-red sauna and the wine cooler.

We have guests that have returned several times over (especially on their anniversaries). Unfortunately, as much as we tried I am not sure that there was anything that we could have done to make this guest happy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    20
    14
    2
    4
    15
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Families
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45
Solo
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Business
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Snohomish, WA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 16, 2008

The rooms are located in the basement of a residential building that is of moderate to poor quality construction. You could hear every footstep from the residents living upstairs beginning at 4:30 in the morning, the noise included a dog's footsteps as it ran back and forth over and over again. The building is located on a residential street with no views from the rooms.

The in-room sauna was a nice touch.

Check in was pleasant and the clerk was courteous and helpful. However the office was located about a mile away from the suites.

One of the reasons we chose this place was because they offered free wireless internet service. At 7:00am the internet wasn't working, I needed it for an important business meeting. I called three times between 6:30am and 9:30, no response until after 11:00. The off-hours number given on the voice mail message was inoperable.

I would not recommend this place to anyone, at $225.00 per night you can find something much nicer in Leavenworth.

  • Liked — The in-room sauna
  • Disliked — no view, noisy upstairs, poor internet access
  • Stayed October 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank flamrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAlpsRomance, Manager at Alps Romance Suites, responded to this review, March 2, 2008
It is always distressing to us if one of our guests is disappointed about anything.

What upset this guest was that he could not access the Internet. Inside each suite there is a Guest Guide located on top and in the middle of the eating table. To access the Internet the guest will need a web access key (an authorizing number) that is located on the 2nd. page of the Guest Guide. The first page is the welcoming page. The 2nd. page is the information page with information related to the suite such as how to access the Internet and how to turn on amenities in the suite etc. Unfortunately, the guest did not see this. Even more unfortunate, the after hours number that is listed in the Guest Guide as well as on display near the TV, and on the paperwork that each guest receives was not read properly by the guest and he had been calling a different number that was not associated with us. He was very angry that he did not get on to the Internet. This was the first time that a guest did not see the web access key number in the Guest Guide book. However, since that time, we have placed the number in an additional location on display near the TV.

We were not aware of noise from the guest above the suite. No other guests complained of hearing noises from any of the other guests staying at the inn. The inn does not allow pets and we are not aware of pets having been on the property at that time.

We are glad to hear that the guests enjoyed the Infra-red sauna and the HDTV and that check-in was pleasant and that the staff was courteous and helpful. That is important to us because we do everything we can to assist our guests and their needs.
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Additional Information about Alps Romance Suites

Property: Alps Romance Suites
Address: 225 Prospect Street, Leavenworth, WA 98826
Location: United States > Washington > Leavenworth
Amenities:
Kitchenette
Hotel Style:
Ranked #19 of 23 Specialty Lodging in Leavenworth
Price Range (Based on Average Rates): $$
Number of rooms: 4
Official Description (provided by the hotel):
Each suite has it's own private hot tub and sauna. Each hot tub is in it's own brand new gazebo that offers significant privacy. ... more   less 
Also Known As:
Alps Romance Hotel Leavenworth

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