This was the most horrible experience we have ever had. It started with both passes being closed, so they tried to [----] us over first by refusing us to refund us even though the town was practically empty due to lack of transportation. After [----] at them for the entire day, they decided "out of the goodness of their hearts" (WHAT A JOKE!) to let us reschedule within 60 days. They refused to refund us and they even charged us HOLIDAY rates when it wasn't a holiday weekend!
Upon arriving at what they call a lodge (it is a totally broken down nasty house with two "suites" in the basement!) we were so grossed out. There is ZERO privacy, you tromp through mud to get to your room, and the place desperately needs a paint job. The deck that drips into the "private" hot tub drips nasty mold water into the hot tub while you're sitting in it. There was mud and cloudy green water in the hot tub and white slimy residue on the top of the water. We would NEVER go in it if we were paid!
They will not refund you. They have all their customers as one time [----] over jobs. I can guarantee they never have repeat business, that place is a joke. We just had to swallow $225 and leave early because we didn't want to stay in that nasty place any longer.
- Official Description (provided by the hotel):
- Each suite has it's own private hot tub and sauna. Each hot tub is in it's own brand new gazebo that offers significant privacy. ... more less
- Also Known As:
- Alps Romance Hotel Leavenworth