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Icicle Inn at Icicle Village Resort
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Reviews (1,002)
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Reviewed February 26, 2013

My family and I stayed here for 4 nights July of 2012. The staff was great as a Best Western Diamond member we where upgraded to a 2br suite near the pool. This was certainly a nice treat. Breakfast each morning was great with the usual choices to select from. I would recommend this hotel for all travelers the only draw back is the location its a bit of a hike to the main tourist area of Leavenworth.

  • Stayed: July 2012, traveled with family
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Thank griffids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

We spent a wonderful two nights at the Icicle Inn. The staff was wonderful and the room was great. They have free movie DVDs to loan at the desk, a nice little touch. The free breakfast was darn good. It wasn't bottom price, but the amenities made up for it. One little additional wonder was the view of a snow covered mountain looming up right outside the front door. The only thing that could have made it perfect would have been if the front desk had robes and slippers available, so we could have gone to the inviting outdoor hot tub without chilling down on the way out and back.

  • Stayed: February 2013, traveled as a couple
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1  Thank SteveandSueC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie509, General Manager at Icicle Inn at Icicle Village Resort, responded to this reviewResponded February 22, 2013

Hello, thank you very much for your kind words, I am glad that you enjoyed your stay. Having slippers and robes available maybe a good idea we will discuss that and see what we can do. See you again soon. Sincerely,

Karl Ruether
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Spent Valentines Day in Leavenworth and the night at Best Western as a Living Social gift. Hotel was ok, disappointed by the used cups in the bathroom, obviously hadn't been tossed after the previous tenant had their morning orange juice. Went for dinner, glad to see the restaurant wasn't too busy, and then was subjected to the oddest service and meal I've ever had Ordered the vegetable and quinoa dish, with olives/flatbread/cornchips for an appetiser. Had just started to eat the appetiser when the entree was delivered to our table, all this, meanwhile, with not a word from our server other than grunts and gestures. My partner and I assumed he didn't speak much English until we heard him making conversation with another table. Plates were juggled around to make room, when suddenly the server decided we were done and removed our appetiser! Had to catch his arm and explain we had only just started, more grunts.!!! Appetiser was totally unappealing, overcooked soggy vegetables, sprinkled liberally with parsley and dried cranberries, with a warm side of unskinned pineapple and strawberry half. Very odd concoction! Decided to leave it, and try out the yummy sounding decadent gluten free chocolate cake, which appeared after a 10 minute wait, and was still frozen, covered in an unappetising red drizzle. Cut the cake into pieces to help the defrosting process when the same server came and tried to take it away!!! What the heck? Had enough at this point, asked for the check and was greeted with the same pointing and grunting. I am positive this server, at best, is usually a busboy or something because he had absolutely no serving or social skills at all. I understand that this is not a high class hotel, and you get what you pay for, but seriously this was laughable.

  • Stayed: February 2013, traveled as a couple
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Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie509, General Manager at Icicle Inn at Icicle Village Resort, responded to this reviewResponded February 22, 2013

Wow very strange indeed. Please accept my sincere apologies, I am not sure what happened here but it was most certainly not up to the standards customers have come to expect from JJ Hill's Fresh Grill. I will locate your dinner ticket and issue a refund to you as soon as I can. Thank for your candid review, I hope we will see you again in the future. Thank you.

Karl Ruether
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

The evening was a special gift from friends. We all went together and stayed 1 night, had dinner at the restaurant and breakfast at the restaurant. The place is warm and has nice atmosphere but definitely family oriented. Not the fault of the hotel but ignorant lazy parents, noisy children were running the halls and yelling for most of the early morning and also in the evening hours. Unfornately our rooms were located right next to the "game" and computer area which undoubtedly contributed to the noise level. If you have kids, this might just be the perfect place. It is a short walk to the main part of town, so it is conveniently located for just leaving the car in the hotel parking lot. The room package came with movie tickets, but the movie playing was definitely for young children - we gave our tickets to a young family so they didn't go to waste.

Room Tip: Rooms on east side overlook parking lot, west side rooms may have better view
  • Stayed: February 2013, traveled with friends
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Thank Dollygurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie509, General Manager at Icicle Inn at Icicle Village Resort, responded to this reviewResponded February 22, 2013

Hello and thank you for taking your time to write this review. I am sorry it was a little too noise during your stay. With lots of families and kids staying here enjoying our amenities the excitement sometimes gets the best of them and it can get noise. Please accept my apologies if you were disturbed. Thank you for your kindness of gifting your movie tickets to another family to enjoy that is just wonderful. Perhaps we will see you again in the future and not during a time when schools are on break, it is nice and quite here then. Thank you.

Karl Ruether
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

There are not enough words to describe our fantastic experience at the Icicle Inn! We planned our Leavenworth destination wedding for February in hopes of a soft snowy ceremony and a cozy romantic reception and that is exactly what we got! The staff at the Icicle Inn were most helpful! Their event coordinator was always quick to get back with us via email/ phone to answer our millions of questions. The hotel and grill catered to all of our family, friends, bachelorette party, bridal room, reception, and morning breakfast. We couldn't have asked for a better experience.

We look forward to returning next year to celebrate our anniversary.

Room Tip: Rooms with fireplaces were ideal!
  • Stayed: February 2013, traveled as a couple
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2  Thank jprovines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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